Knowledgebase

"550 User Unknown" and Address Errors The recipient's server says that address does not exist.WHAT IT MEANSThe address is wrong, has... "Authentication Failed" and Password Rejections The server refused your credentials.CHECK IN THIS ORDERThe username is the FULL email address,... "Connection Timed Out" When Sending or Receiving The client could not reach the server at all.WHAT IT MEANSNo response on the port it tried. This... "Mailbox Quota Exceeded" Bounces Mail is being refused because a mailbox is full.IF IT IS YOUR MAILBOXcPanel > Email Accounts... "Relay Access Denied" Explained A rejection when sending, and almost always a configuration fault rather than a server... "Too Many Connections" and Rate Limit Errors The server is limiting how much your client is doing at once.WHAT CAUSES ITA mail client opening... 550 Message rejected as spam The receiving server refused your message on content or reputation grounds.READ THE FULL BOUNCEIt... 550 User unknown or No such user The recipient address does not exist.WHAT IT MEANSThe receiving server says there is no such... A Backup Strategy That Works Beyond a single copy.WHAT TO BACK UPWebsite files and database Email Business records and... A Checklist for Any New Application What to do every time.BEFORE INSTALLINGCheck PHP version and extension requirements against your... A Complete Backup Checklist Everything in one place.THE ARRANGEMENTBackups run automatically on a schedule They include files... A Complete Migration Checklist Every step, in order.BEFORERegistrar access confirmed Current host access confirmed Full backup... A Complete Ordering Checklist Everything to check before and after.BEFORE ORDERINGDecided which product you actually need... A Developer's Post-Launch Checklist The first days after going live.IMMEDIATELYVerify the site loads from a different network and... A Developer's Pre-Launch Checklist Before a site goes live.TECHNICALPHP version current and supported Required extensions... A DNS Health Check What to verify periodically.ANNUALLY, OR AFTER ANY CHANGENameservers are what you expect The... A DNS Reference Card The essentials on one page.FIND YOUR NAMESERVERSClient Area > Services > My Services, or... A Maintenance Plan Description You Can Adapt Wording for what you sell.WHAT IS INCLUDEDCore, theme and plugin updates, applied monthly after a... A Migration Checklist for Email-Heavy Accounts When mail matters most.BEFOREList every mailbox and its size Identify which are actively used... A Migration Checklist for Shops Additional steps for e-commerce.EVERYTHING IN THE GENERAL CHECKLIST, PLUSBEFORENote your payment... A Migration Checklist You Can Use Every step, in order.BEFOREAccess to current hosting obtained, or a full backup provided Current... A Monthly Rewards Routine Two minutes a month is all this needs.WHAT TO CHECKYour current balance, and whether it meets the... A New Client Checklist Every step, in order.BEFORE CREATING THE ACCOUNTRequirements established: sites, mailboxes,... A Quick Annual Billing Review Once a year, spend ten minutes on this. It prevents most of the billing problems we see.CHECK... A Realistic Assessment of Self-Hosting When to install software and when not to.WHAT SELF-HOSTING GIVES YOUControl over your data No... A Realistic Social Media Plan Twelve months.MONTH ONEChoose one platform where your customers areSet up the business account... A Store Health Check to Run Quarterly Ninety minutes, four times a year.TECHNICALWooCommerce > Status, and clear every warning PHP... A Summary: Running Software on Your Hosting Everything that matters, briefly.BEFORE INSTALLINGCheck requirements against your plan Check the... A Twelve-Month Email Marketing Plan Starting from nothing.MONTH ONEChoose a platform Configure SPF and DKIM for your domain Add a... A Yearly Email Review for Your Business Once a year, spend an hour on this.MAILBOXESWhich exist, and are they all still needed Which... Abandoned Cart Recovery The highest-return automation for a shop.WHAT IT ISA message sent to someone who added items to a... Accessibility for Contact and Enquiry Forms The form that matters most.WHY THIS ONE FIRSTIt is the route by which someone tells you they... Accessing Your Email Through Webmail Webmail lets you read and send email from any browser with no setup.THREE WAYS INDirect:... Account Ownership and Access Who controls the account.THE RULEBusiness accounts belong to the business, registered with a... Accounts, Teams and User Management Who can do what.WHAT THE MODEL USUALLY NEEDSAn organisation or workspace Users belonging to it... Acknowledgement Emails to Visitors Confirming receipt.WHY SEND ONEThe visitor knows it arrived It gives them a record It sets... Adding a Contact Form to Your WordPress Site Publishing your email address invites spam. A contact form is safer and easier for visitors.... Adding a Second Domain to an Existing Site Serving one site at two names.THE SITUATIONA rebrand, a defensive registration, or a regional... Adding Additional Contacts to Your Account Sub-accounts let a colleague, developer or accountant access the parts of your account relevant... Adding Custom Product Fields When customers need to supply information with an order.WHEN YOU NEED THISPersonalised products:... Adding Records for Third-Party Services Verification and integration.WHAT ASKS FOR THEMSearch Console Business profile verification Email... Adding Users and Understanding WordPress Roles Give every person their own account and the smallest role that lets them do their job. Sharing... Addon Domains, Subdomains and Aliases Explained cPanel offers three ways to add a domain, and choosing the wrong one causes confusion.ADDON... Affiliate Account Security Your affiliate account is part of your Client Area account and deserves the same protection.THE... Affiliate Programme Changes and Notices Terms, rates and conditions can change.HOW YOU WILL BE TOLDMaterial changes are notified through... After Installing: The First Ten Minutes What to do before building anything.SECURITYChange any default administrator credentials Delete... After Ordering: A First-Week Checklist Work through this in the first week and most later problems do not happen.DAY ONESave the welcome... After Registration: What to Do Next Immediate steps.WHAT TO ARRANGEA corporate bank account Tax registration Any licence your... Agreeing Terms Before Starting The agreement.WHAT TO AGREE IN WRITINGThe scope The price and payment schedule The timescale What... AI Agents Explained Systems that take actions, not just produce text.WHAT AN AGENT ISA system that can perform... AI for Property Marketing Listings and presentation.WHERE IT HELPSDescriptions at volume Adapting a description for... AI Tools Inside Software You Already Use Embedded capability.WHERE IT APPEARSOffice and document software Email clients Design tools... AI-Enabled Threats You Should Know About What attackers do with these tools.CONVINCING PHISHINGWell-written, personalised, in any... An Annual Backup and Recovery Review An hour once a year.THE ARRANGEMENTIs the frequency still right for how the site has changed Is... An Email Marketing Routine What to do and when.MONTHLYWrite and send one campaign Review the previous campaign's clicks and... An Email Routine That Prevents Problems A small amount of maintenance avoids most of what goes wrong.WEEKLYEmpty Trash and Junk Glance at... Announcements and Important Notices Messages that are not marketing.WHEN YOU NEED TO SEND ONEA price change A change of address or... Archiving Email for Compliance and Records Business correspondence is a record and sometimes evidence.WHY IT MATTERSContracts and agreements... Archiving Old Mail Keeping without cluttering.WHY ARCHIVEStorage Performance Finding thingsHOW TO ARCHIVE ON THE... Asking Customers for Reviews Getting them honestly.WHEN TO ASKImmediately after a good experience.Satisfaction fades.HOW TO... Assessing What Downtime Costs Understanding the stakes.WHAT TO CALCULATERevenue lost per day the business cannot operate... Assessing Your Own Exposure Where to start.WHAT TO ESTABLISHWhat devices exist What accounts exist What data you hold and... Attachments and File Sharing Sending files.SIZE LIMITSMail servers limit attachment size.Large files are rejected, frequently... Attacks That Target Money Directly Financial compromise.WHAT THEY LOOK LIKEA request to change payment details An invoice that... Attributing Sales to Email Knowing what it produced.THE DIFFICULTYSomeone reads your email, does not click, and buys three... Auditing Who Has Access The regular review.HOW OFTENQuarterly.WHAT TO REVIEWEvery user account on your site Every FTP... Authenticating Third-Party Sending Services Anything that sends as you.WHAT SENDS AS YOUR DOMAINYour mail server Marketing and newsletter... Authentication failed or Password rejected The mail server refused your credentials.CHECK IN THIS ORDERThe username is the FULL email... Authentication Options How people sign in.WHAT THE BASELINE ISEmail and password, with a reset flow that is secure.WHAT... Auto-Forwarding to Personal Addresses: The Risks Staff forwarding business mail to a personal Gmail account is common and usually a bad idea.WHY... Automated Welcome Messages The first message a subscriber receives.WHY IT MATTERSIt arrives when interest is highest,... Automating Microsoft 365 Administration Bulk work across services.WHAT SCRIPTING SUITS HEREBulk user creation and modification Licence... Autoresponders and Out of Office Automatic replies.WHEN TO USE ONEHolidays Periods of unavailability Acknowledging receipt, where... AutoSSL Notification Emails cPanel tells you when something needs attention.WHAT YOU MAY RECEIVENotice that AutoSSL could not... Avoiding Common Startup Mistakes What goes wrong in the first year.BUILDING BEFORE TESTING DEMANDAn elaborate site for a product... Avoiding Spam Filter Triggers Content that causes problems.WHAT TRIGGERS FILTERSExcessive capitals in the subject or body... Backing Up a WooCommerce Shop Higher stakes than an ordinary site.WHAT CHANGES CONSTANTLYOrders Customers Stock levels Coupons... Backing Up a WordPress Site Completely Everything a WordPress site needs.WHAT MUST BE INCLUDEDThe database, which holds posts, pages,... Backing Up Before a Migration The most important backup you will take.WHYA migration touches everything: files, database, DNS,... Backing Up Configuration and Settings The things that are not files or data.WHAT LIVES OUTSIDE THE OBVIOUSCron jobs Email accounts and... Backing Up DNS Records Frequently overlooked and quickly needed.WHY IT MATTERSDNS records determine where your website... Backing Up Files with FTP or File Manager Simple methods without special tools.USING FILE MANAGERcPanel > File Manager.Select... Backing Up Multiple Sites on One Account Several websites, one hosting plan.THE STRUCTUREEach addon domain has its own directory and... Backing Up with a WordPress Plugin The usual approach for WordPress sites.WHAT TO LOOK FORScheduled automatic backups Remote... Backing Up Your Business Online What you cannot afford to lose.WHAT MATTERS MOSTYour customer records and order history Your... Backing Up Your Email Mail is the business record people most often realise too late they have lost.WHAT IS AT... Backing Up Your Files Properly A real backup.WHAT A BACKUP MUST INCLUDEFiles Databases Email, if it mattersFiles alone are not a... Backup and Recovery Terms Protecting your data.BACKUPA copy of your data, kept separately.FULL BACKUPFiles, databases,... Backups and Account Suspension or Cancellation When you lose access to the account.DURING SUSPENSIONData remains in place. Nothing is deleted at... Backups and Data Protection Obligations Backups contain personal data.WHAT THIS MEANSA backup of your database contains everything the... Backups Are Too Large or Taking Too Long When the account has outgrown the arrangement.WHY IT MATTERSLarge backups time out, consume... Backups as Security The measure that saves you.WHY BACKUPS ARE SECURITYThey are what lets you recover from anything:... Backups for Sites You Have Inherited Taking over something someone else built.FIRST ACTIONTake a full backup before touching anything.... Backups: Everything That Matters, Briefly The whole category in one page.THE PRINCIPLEAlmost every website disaster is recoverable with a... Balancing Promotion and Usefulness How much selling is too much.THE RATIOMostly useful, occasionally promotional.The specific... Bandwidth and Disk Reports for Clients Clients ask what they are using, particularly when you suggest an upgrade.WHERE TO FIND ITWHM... Booking and Appointment Scripts Taking appointments online.WHAT THEY NEEDAvailability management Time zone handling, if you serve... Booking Notifications and Reminders Keeping everyone informed.WHAT SHOULD SENDConfirmation to the customer, immediately Notification... Bounces That Say Your Message Was Rejected as Spam The receiving server refused the message on content or reputation grounds.READ THE BOUNCE... Branding Your Reseller Hosting Clients should see your brand, not ours.CPANEL AND WHM BRANDINGWHM > Account Functions >... Building a Landing Page Before the Product Testing before building.WHAT IT IS FOREstablishing whether anyone wants what you intend to... Building a List Honestly Getting addresses people meant to give you.WHERE SUBSCRIBERS COME FROMA signup form on your... Building a Simple Security Routine Security is maintenance, not a project you finish. A short routine beats an occasional large... Building Against Buying Components What to write yourself.WHAT TO ALMOST ALWAYS BUYPayment processing Email sending Error tracking... Building an Automated Sequence Several messages over time.WHAT A SEQUENCE ISA series of messages sent at intervals after a... Building an Editorial Calendar Planning what to send.WHY PLANDeciding what to write on the day you send is why newsletters... Building an Email List Content's most valuable output.WHY IT MATTERSA visitor who leaves is gone. A subscriber can be... Building an Online Shop, Part One: Briefly Setup, catalogue and checkout.BEFORE ANYTHING ELSEAdd one product and buy it yourself.Confirm the... Building an Online Shop, Part Two: Briefly Shipping, orders, performance and launch.FOR SHIPPINGZones by area, with rates that reflect your... Building Basic Digital Skills in a Team Raising the level.WHAT TO ESTABLISHWhat people actually struggle with.HOWAsk, and watch.WHAT... Building Credibility as a New Business Being taken seriously.WHAT CUSTOMERS LOOK FOREvidence you are real Evidence you are competent... Building Mobile Applications for This Market Local conditions.WHAT TO ASSUME ABOUT USERSAndroid, overwhelmingly Devices across a wide... Bundling Hosting With Other Services Where the margin actually is.THE PRINCIPLEHosting alone is thin. Hosting as part of something... Business Continuity for a Small Business Website Planning for the site being unavailable.THE QUESTIONSWhat does the business lose per day if the... Business Continuity: Everything That Matters, Briefly The whole category in one page.WHAT ACTUALLY STOPS BUSINESSESNot disasters. Losing account... Business Systems: Everything That Matters, Briefly The summary.PROTECT EMAIL FIRSTIt controls password resets for everything else. Whoever holds it... Buying for a Business Rather Than Yourself Getting the details right.USE THE BUSINESS NAMEWhen registering your account, enter the business... Cancelling a Dedicated IP Straightforward, but check the dependencies first.BEFORE CANCELLINGWork through everywhere the... Cancelling a Service Cancelling properly protects your data and stops further invoices.BEFORE YOU CANCELDownload a... Cancelling a Service from the Client Area Cancellation is requested through the Client Area, not by simply not paying.BEFORE YOU CANCELTake... Cancelling Your Hosting and What Happens to Your Data If you decide to leave, cancelling properly protects your data and prevents unwanted... Cannot access cPanel The control panel will not load.TRY THE ALTERNATIVESThrough the Client Area: Services > My... Cannot Connect to the Mail Server Setup failures.THE FIRST CHECKDoes webmail work?If yes, the server is fine and the problem is... Cannot Log In to the Administrator Area Locked out of your own application.FIRST CHECKSIs the password correct? Reset it rather than... Cannot Send Mail Outgoing problems.WHAT TO CHECK FIRSTWhether receiving works.If receiving works and sending does... Certificate error connecting to mail server Your client warns about the certificate.WHAT IT MEANSYou connected to mail.yourdomain.com and the... Certificate Errors in Mail Clients Your website is fine but Outlook or your phone warns when connecting.WHAT IT MEANSYou connected... Certificate Name Mismatch Errors Your client warns that the certificate does not match the server.WHAT IT MEANSYou connected to... Certificate Warnings When Connecting Your mail client says the certificate is not trusted or does not match.WHY IT HAPPENSYou are... Changes to Pricing and Terms Prices and terms occasionally change. Here is how that is handled.WHY PRICES CHANGERegistry price... Changes to the Rewards Program The programme is adjusted from time to time. This is expected rather than exceptional.WHAT MAY... Changing Credentials After a Compromise What to change.WHAT TO CHANGEHosting account password Site administrator passwords, all of them... Changing Hosting Without Changing Your Domain Your domain and your hosting are independent. You can move hosting while keeping the domain... Changing Passwords Safely Doing it properly.WHEN TO CHANGE ONEYou suspect it is compromised It was reused elsewhere A... Changing Your Account Details Keeping your information current.WHEREClient Area > Account Details, or the equivalent... Changing Your cPanel Password Your cPanel password protects every file, database and mailbox on your account. Change it... Changing Your Domain's Nameservers Nameservers determine which servers answer for your domain. Changing them is how you point a... Changing Your Email Password What to update.WHERE TO CHANGE ITcPanel, Email Accounts.Or webmail, in some configurations.WHAT... Checking Announcements and Network Status Before opening a ticket about an outage, check whether we already know.ANNOUNCEMENTSSupport >... Checking Blacklists When your server or domain is listed.WHAT A BLACKLIST ISA published list of addresses or domains... Checking Whether It Is a Known Issue Before spending time diagnosing.CHECK OUR ANNOUNCEMENTSClient Area > Announcements and Network... Checking Whether Your Cron Job Is Working Verification.WHY VERIFYA cron job that is not running produces no error. Things simply do not... Checking Whether Your Mail Was Delivered cPanel tells you what happened to every message sent from your account.USING TRACK DELIVERYcPanel... Checking Your Sending Reputation Knowing where you stand.WHAT TO CHECKBlacklists, for your domain and sending addresses Your... Checking Your Service Usage from the Client Area You do not need to open cPanel to see where you stand.WHEREServices > My Services > click... Checklist: Offboarding Someone Security steps when a person leaves.THE SAME DAYDisable every account, working from the list made... Checklist: When a Device Is Lost or Stolen Immediate actions.IMMEDIATELYWipe it remotely, if possible Report it, if stolenTHEN, FROM A CLEAN... Checkout Fields for Nigerian Customers Adapting the form.WHAT IS ESSENTIALName Phone number Delivery address A way to contact themTHE... Choosing a Form Plugin What to use.WHAT MATTERSThat submissions are stored, not only emailed Spam protection Mobile... Choosing a Hosting Plan at Checkout Four things decide which plan fits.HOW MANY WEBSITESEntry plans typically allow one. If you run... Choosing an Email Platform Comparing the options.WHAT THEY ALL DOStore your list Handle subscriptions and unsubscriptions... Choosing and Storing Strong Passwords Most account compromises begin with a guessed, reused or stolen password rather than a clever... Choosing Between Hosting Plans Which one suits.WHAT DISTINGUISHES THEMDisk space Bandwidth The number of websites you can host... Choosing Good Email Addresses for a Business The addresses you create early tend to stay for years, so choose deliberately.ROLE... Choosing Sender Addresses What appears in the From field.WHAT TO USEAn address on your own domain.NEVERA free email address... Choosing the Right Hosting Plan The right plan depends on four things: how many sites you run, how much traffic they get, how... Choosing the Right Input Type Matching control to data.WHAT TO USE FOR SHORT TEXTA single-line field, sized roughly to the... Choosing the Right Setup for Your Business Type Matching the tools to what you actually do.IF YOU SELL PHYSICAL PRODUCTSA shop platform, payment... Choosing the Right Time to Migrate Timing the move.WHEN TO DO ITA quiet period for your business When you have time to fix problems... Choosing What to Sell Designing your offering.KEEP IT SIMPLEThree packages. Small, medium, large.A page with eight... Choosing Which Channels to Offer Deciding where to be reachable.WHAT TO CONSIDERWhere your customers already are What you can... Cleaning Up Your Hosting Account Recovering space and reducing clutter.WHAT TO REMOVEBackup archives you have downloaded Old site... Cloning a Database for Staging Making a copy to work on.WHYTesting updates, changes or development against real data without... Cloudflare and CDN: Everything That Matters, Briefly The whole category in one page.WHAT CLOUDFLARE ISA layer between visitors and our servers,... Cloudflare and Domain Verification Records Records other services need.WHAT NEEDS THEMSearch Console domain verification Business profile... Cloudflare and Email Keeping mail working.THE RULEMail never goes through the proxy. Records relating to mail must be... Cloudflare Email Routing Forwarding mail through Cloudflare.WHAT IT DOESReceives mail for your domain and forwards it to... Co-Authoring Documents in Microsoft 365 Working together on files.WHAT CO-AUTHORING PROVIDESSeveral people editing one document... Collaborating on Documents Working with others.WHAT CAUSES PROBLEMSEmailing versions back and forth Several people editing... Collecting Only What You Need Reducing your obligations.THE PRINCIPLEEvery piece of data you hold is something to protect,... Combining Data From Different Sources Joining records.WHEN THIS ARISESSales in one system, customers in another Costs in accounting,... Combining ZillionKingHost AI With Your Other Tools Fitting it into how you work.WHERE IT FITS NATURALLYBefore writing anything: draftingAfter... Comments and Interaction on Static Sites Adding discussion.THE OPTIONSA hosted comment service No comments A separate discussion... Common Access Mistakes What goes wrong.REUSED PASSWORDSA breach elsewhere becomes a breach here.SHARED LOGINSNo... Common Affiliate Mistakes The ones that cost people money.SELF-REFERRALOrdering through your own link. Excluded everywhere,... Common Backup Mistakes The ones that leave people with nothing.STORING BACKUPS ON THE SAME SERVERLost in the same event... Common Client Area Questions Answered The questions we are asked most often, with short answers.Why can I not log in to cPanel with my... Common Deliverability Mistakes What goes wrong.NO SPF OR DKIMThe foundation missing.TWO SPF RECORDSInvalidates both.FORGETTING A... Common Design Mistakes The ones that cost you visitors.TEXT TOO SMALL OR TOO LIGHTGrey text on white, at fourteen... Common Email Marketing Mistakes What goes wrong.BUYING A LISTConverts badly, generates complaints, damages reputation, and... Common Mistakes Nigerian Businesses Make Online The ones that cost most.USING A GMAIL ADDRESS AS THE BUSINESS ADDRESSUndermines credibility, and... Common Mistakes With Installed Applications The ones that cause real problems.NULLED SOFTWAREThe most common cause of compromised sites we... Common Multilingual Problems What goes wrong.THE SWITCHER GOES TO THE HOMEPAGEIt should go to the equivalent... Common Ordering Mistakes The ones we see most often.REGISTERING A DOMAIN YOU ALREADY OWNChoosing "register a new domain"... Common Questions About Email Marketing Short answers.HOW OFTEN SHOULD I SEND?Monthly, for most small businesses. Consistency matters... Common SEO Myths and Scams What to ignore, and who to avoid.MYTHSMeta keywords matter. They have been ignored for two... Common Support Scenarios Patterns you will meet repeatedly.CANNOT SIGN INPassword, account locked, expired, caps lock,... Common Types of Malware on Shared Hosting Knowing what you are looking at helps you judge the severity.SEO SPAMHidden links or entire pages... Communicating Downtime and Maintenance to Clients How you communicate during an incident determines whether clients remember it at all.DURING AN... Communicating During a Disruption What to tell people.WHO TO TELLCustomers affected Staff Suppliers, if relevantWHAT TO SAYWhat is... Communicating During an Outage Telling people.WHY IT MATTERSSilence is worse than bad news.People assume the worst and contact... Communicating With Customers Keeping people informed.WHAT TO COMMUNICATENew capability Changes affecting them Planned... Comparing Plans Before You Buy Reading the specifications.WHAT THE NUMBERS MEANDisk space: how much you can store, including... Comparing Plans Before You Order Read plan comparisons for the figures that will actually constrain you.WHAT ACTUALLY... Configuration Profiles Declaring settings.WHAT A PROFILE ISA signed file containing settings applied to a device.WHAT... Configuring Your Website to Send Email Properly Mail sent by your website is judged by the same rules as mail you type.THE PROBLEM WITH DEFAULT... Confirming Payment Received Before you treat it as paid.THE RULEConfirm funds in your own account.Never on a... Connecting AI to Your Existing Systems Integration.WHAT THIS MEANSAI capability inside the tools you already use, rather than as a... Connecting to Your Hosting with FileZilla FileZilla is a free FTP client for Windows, macOS and Linux, useful when you are moving many... Connecting Your Email Platform to WooCommerce Shop integration.WHAT IT UNLOCKSAbandoned cart recovery Post-purchase follow-up and review... Connecting Your Email Platform to WordPress Getting the two working together.WHAT THE INTEGRATION PROVIDESSignup forms that add subscribers... Connection timed out when sending or receiving mail The mail client could not reach the server.WHAT IT MEANSNo response on the port it tried. A... Consent and Marketing Opt-In Asking properly.THE PRINCIPLEAn enquiry is not permission to market to someone.HOW TO ASKA... Contact Forms and Form Handlers The most common custom script on any site.WHAT A FORM HANDLER MUST DOValidate input Protect... Content and Formatting What matters and what does not.WHAT MATTERS LESS THAN PEOPLE THINKSpecific words Exclamation... Control Panels for a VPS Whether to install one, and which.WITH A CONTROL PANELcPanel and WHM, or an alternative, gives... Coordinating Email With Other Channels Using them together.THE PRINCIPLEEmail reaches people who already know you. Other channels reach... Core Digital Competencies What everyone should be able to do.WHAT THE BASELINE ISOperate a device and its operating... Costs of Running a Business Website in Nigeria What to budget for.THE RECURRING COSTSDomain registration, annually Hosting, monthly or annually... Creating a Client Area Account You need an account before you can order anything, and it is created as part of your first order... Creating a cPanel Account for a Client Each client site gets its own account.CREATING ITWHM > Account Functions > Create a New... Creating a Cron Job in cPanel Step by step.WHEREcPanel, Advanced, Cron Jobs.WHAT TO ENTERA schedule, using the dropdowns or the... Creating a Standard Onboarding Process Doing the same things in the same order for every client removes most future support.YOUR... Creating an Account Before Ordering Setting up your client account.WHETHER YOU NEED ONE FIRSTNo. You can create an account during... Creating an Account During Checkout You can create your Client Area account as part of your first order.WHAT YOU WILL BE ASKED... Creating an Addon Domain Adding a second website.BEFORE YOU STARTThe domain must be registered Its nameservers should... Creating an Email Account in cPanel A professional address on your own domain is included with every hosting plan.CREATING ITIn... Creating and Managing Cron Jobs A cron job runs a command automatically on a schedule.CREATING ONEIn cPanel open Cron Jobs under... Creating and Managing FTP Accounts FTP accounts let you or a developer transfer files without handing over your full cPanel... Creating and Managing Packages in WHM The technical side of your offering.WHAT A PACKAGE ISA template of limits applied when creating... Creating Client Accounts The routine task.THE PROCESSWHM > Create a New Account.Enter the domain, a username, a strong... Creating Email Accounts for a Team A few decisions made early save a lot of reorganising later.DECIDE THE FORMAT FIRSTfirstname@, or... Creating Email Filters and Rules Filters sort mail automatically, before you see it.WHERE TO SET THEMServer side, in cPanel >... Creating Email Forwarders A forwarder sends mail arriving at one address on to another automatically. It uses no storage of... Creating Your Account Registering.WHAT YOU NEEDAn email address you monitor Your name and contact detailsWHY CONTACT... Creating Your First Email Address Setting up a mailbox takes about a minute.THE STEPSIn cPanel open Email Accounts under... Creating Your First Hosting Package in WHM A package is a template of limits. Create packages before creating accounts.CREATING ONEWHM >... Cron Jobs for WooCommerce Shops need reliable scheduling.WHY IT MATTERS MOREWooCommerce uses scheduled actions for order... Cron Jobs on Shared Hosting A cron job runs a command automatically on a schedule.CREATING ONEcPanel > Cron Jobs. Choose... Cron Jobs: Everything That Matters, Briefly The whole category in one page.THE MOST IMPORTANT POINT ON OUR SERVERSHTTP wp-cron is blocked... Cron Output Filling Your Disk A common cause of sudden failure.WHAT HAPPENSA job produces output every run.If directed to a... Cron Scripts and Scheduled Tasks Running things automatically.CREATING ONEcPanel > Cron Jobs. Set the interval and the command,... Custom Error Pages at Cloudflare What visitors see when something fails.WHAT YOU CAN CUSTOMISEThe pages Cloudflare shows for its... Customer Accounts and Data Managing customer information.WHAT THE SHOP STORESNames, addresses, phone numbers, email... Customer Service Systems Managing support and cases.WHAT THEY PROVIDEA record of every request Assignment and tracking... Customising Checkout Fields Every unnecessary field costs you sales.WHAT WOOCOMMERCE ASKS FOR BY DEFAULTBilling name,... Customising Email Templates Order emails carry your brand more often than your homepage does.WHAT YOU CAN CHANGE WITHOUT... Daily Operations Checklist for a Store The routine that keeps a shop running.EVERY MORNINGCheck new orders and their payment status... Daily Operations for an Online Business The routine.EVERY MORNINGCheck new orders and their payment status Confirm bank transfers... Data Analytics and Your Obligations Handling data responsibly.WHAT ANALYSIS FREQUENTLY INVOLVESPersonal data about customers and... Data Privacy When Using AI Services Where your information goes.THE QUESTION TO ASKWhat happens to the text I send?Providers differ... Data Protection and the NDPR Obligations when you hold customer information.WHAT YOU PROBABLY HOLDNames, phone numbers, email... Data Retention After Cancellation or Termination Understanding the timeline prevents an unrecoverable loss.AFTER CANCELLATIONThe service is... Data Security: Everything That Matters, Briefly The summary.START BY KNOWING WHAT YOU HOLDYou cannot protect data you have not identified. Most... Deciding Between Hosting Email and a Dedicated Provider Both are legitimate. The right answer depends on how you work.HOSTING EMAIL SUITS YOU IFYou need... Dedicated IPs and Email Sending Reputation This is one of the two genuine reasons to hold a dedicated IP.THE PROBLEM ON A SHARED IPOutbound... Defining What Support You Provide Scope.WHAT TO DEFINEWhat is included in the hosting What is chargeable What you do not do at... Design and Formatting for Email Making messages render properly.THE HARD TRUTHEmail clients render inconsistently. What looks... Designing Contact and Enquiry Pages Making it easy to reach you.WHAT TO INCLUDEA phone number, tappable A messaging link, where you... Designing Email and Newsletter Graphics Images in messages.WHAT CONSTRAINS EMAILImages blocked by default in many clients Narrow width on... Designing Forms People Complete Every field costs you submissions.THE PRINCIPLEAsk for the minimum you need to respond.... Device Security: Everything That Matters, Briefly The summary.THE FOUNDATIONUpdates, applied automatically. Every day between a fix being available... Diagnosing Delivery Problems Where to start.WHAT TO ESTABLISH FIRSTIs it all mail or some? All recipients or specific... Diagnosing Mail Delivery With DNS Tools Checking the records that matter.WHAT TO CHECKMX records exist and point at the correct hostname... Digital and Data Risks Technology exposure.WHAT CAN HAPPENA compromised website Loss of customer data Ransom demands... Disk quota exceeded The account is full.WHAT BREAKSUploads fail Mail stops being delivered Databases may become... Disk Space and Inode Management Disks fill silently and break everything at once.WHAT HAPPENS WHEN A DISK FILLSApplications... Displaying Business Information What to show about your business.WHAT TO INCLUDEBusiness name Physical address, or at least the... Displaying Your Business Information What to show about your business.WHAT TO INCLUDEBusiness name Physical address, or the area you... Distribution Lists Versus Shared Mailboxes Two ways to get mail to several people, suited to different purposes.A DISTRIBUTION LISTA... DNS Emergencies and What to Do When something is seriously wrong.THE DOMAIN DOES NOT RESOLVE AT ALLCheck expiry first. An... DNS for Domains Used Only for Email Mail with no website.THE SITUATIONA business with professional email on their domain and no... DNS Questions and Short Answers Common queries.HOW LONG DOES PROPAGATION TAKE?Up to the previous TTL, usually less. Query your... DNS Record Types and What Each Does The records you will meet.APoints a name at an IPv4 address.The record sending your domain to... DNS Record Types Explained The records you will actually encounter.A RECORDPoints a name to an IPv4 address. Your domain's A... DNS Records for Common Services What various services ask for.SEARCH CONSOLEA TXT record at the bare domain, or a file on the... DNS Security Considerations Protecting your domain's records.WHAT AN ATTACKER GAINS FROM CONTROLLING YOUR DNSThe ability to... DNS Terms Explained How names resolve to servers.DNSThe system translating domain names into server... DNS Tools Worth Knowing What to use for checking.WEB-BASED LOOKUP TOOLSQuery DNS from outside your own network. The... DNS When Using an External Mail Provider Mail elsewhere, website with us.WHAT TO CHANGEMX records pointing at the provider's servers, with... DNS When Working With a Developer or Agency Shared control.WHO SHOULD HOLD WHATThe domain registered in your business's name, with your... Do Rewards Expire? Check your Rewards dashboard, because this can change and it matters.WHERE TO LOOKClient Area... Documenting What You Would Need to Rebuild The information a backup does not contain.WHAT TO RECORDDomain: where registered, renewal date,... Domain Privacy and ID Protection ID protection hides your personal details from the public WHOIS record.WHAT IT DOESReplaces your... Domain Privacy and Protection Options Optional extras at registration.ID PROTECTIONWhere available for the extension, this replaces... Domain Privacy Protection WHOIS records for many extensions are publicly searchable, exposing the registrant's name,... Double Opt-In and Why It Matters Confirming subscriptions.WHAT IT ISAfter someone submits the form, they receive a message asking... Downloading Your Files Getting a copy.WHYA backup Migrating away Working locally Archiving a site you are retiringTHE... 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Getting Help With Your Migration What we can do.WHAT WE CAN HELP WITHPerforming the transfer, in many cases Advising on the... Getting Help with Your Website What we cover and where else to go.WHAT WE HELP WITHHosting, domains and email The site being... Getting Notified: Alerts and Emails Staying informed.WHAT YOU ARE NOTIFIED ABOUTBids on your listings Being outbid Auctions you are... Getting SSH Access on Your Hosting Account Command line access to your hosting.AVAILABILITYSSH access is available on many plans. Check your... Getting Support for Your Online Business Who to ask about what.FOR HOSTING, DOMAINS AND EMAILUs. Open a ticket in the Support department... Getting Support from Us as a Reseller You are our customer. Your clients are yours. Escalating well gets faster answers.WHEN TO... Getting Testimonials and Referrals Making satisfied clients useful.WHEN TO ASKAfter you resolved something for them. That is when... 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Managing Email on Your Own Server Harder than people expect.WHAT IT INVOLVESA mail server Spam filteringAuthentication: SPF, DKIM,... Managing Email Storage and Archiving Mail accumulates until it causes a problem, then it causes several at once.WHY IT MATTERSMail... Managing Email With AI The daily burden.WHERE IT HELPSDrafting replies Summarising long threads Extracting actions from... Managing Environments Development, testing and production.WHAT ENVIRONMENTS ARE NEEDEDLocal development A shared... Managing Form Spam You Already Receive Cleaning up.IF YOU ARE RECEIVING A LOTEnable a honeypot and time check first.That removes most of... Managing Identities and Groups Organising who is who.WHAT IDENTITY TYPES EXISTMembers, belonging to your organisation Guests,... Managing Mailbox Quotas and Full Mailboxes A full mailbox rejects incoming mail. The sender receives a bounce and you receive... 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Managing Server Credentials Safely Who holds what, and how.WHAT EXISTS ON A VPSRoot password SSH private keys Control panel... Managing Support Load as You Grow Capacity.WHAT HAPPENS AS CLIENT NUMBERS GROWRequests increase Response times lengthen You become... Managing Users and Licences Day-to-day administration.WHAT TO DO WHEN SOMEONE JOINSCreate the account, with a standard naming... Managing Versions of Documents Tracking changes.THE PROBLEMSeveral copies, and nobody knowing which is current.WHAT CAUSES... Managing Your Domains Domains > My Domains is separate from hosting and needs its own attention.WHAT YOU SEEEach... Managing Your Time on a Computer Attention and focus.WHAT COSTS MOST TIMEInterruptions Switching between tasks Searching for... Matching the Page to the Source Message consistency.THE PRINCIPLEThe page must deliver what brought the visitor.WHAT BROKE ITAn... Membership and Subscription Applications Restricted content and recurring access.WHAT THEY REQUIREUser accounts and access control... Messages sent but never arriving No bounce, no delivery.FIRST, CONFIRM IT LEFTcPanel > Track Delivery. Search for the recipient... Microsoft 365 Security Configuration Protecting the tenant.WHAT TO ENABLE FIRSTMulti-factor authentication for every account.WHYIt... Microsoft 365: Everything That Matters, Briefly The summary.ENABLE MULTI-FACTOR AUTHENTICATION FOR EVERY ACCOUNTIt prevents the large majority of... Migrating a Client's Site to Your Hosting The work that wins the client.BEFORE STARTINGGet access to the current hosting, or a full backup... Migrating a Website Yourself If you would rather do it yourself, the process is straightforward.1. TAKE A COMPLETE COPYFrom... Migrating a WordPress Site The most common migration.TWO APPROACHESA migration plugin, which handles most of it Manual... Migrating an Application to New Hosting Moving installed software.THE GENERAL PROCEDUREArchive the application files and download... Migrating an Online Store to New Hosting Shops need more care than brochure sites, because the database changes constantly.THE... Migrating Away from ZillionKingHost If you decide to move elsewhere, we will not obstruct you. Here is how to leave cleanly.TAKE YOUR... Migrating Client Accounts to Your Reseller Account Bringing existing clients from another host is straightforward if sequenced properly.THE PROCESS... Migrating Email from Another Provider Moving mailboxes without losing anything.THE OPTIONSAsk us. Our free migration covers email where... Migrating From a Non-cPanel Host When the control panels differ.WHAT CHANGESNo single backup file carries everything.Each part... Migrating From a Website Builder Wix, Squarespace and similar.THE HARD TRUTHBuilder sites generally cannot be exported in a usable... Migrating From Another cPanel Host The simplest case.WHY IT IS SIMplerBoth ends use the same control panel and the same backup... Migrating to Microsoft 365 Moving from another system.WHAT TO ESTABLISH FIRSTWhat is being migrated: mail, files, or bothHow... Migrating Without Downtime Downtime during a move is avoidable with sequencing rather than luck.THE PRINCIPLENever take... Migration: Everything That Matters, Briefly The whole category in one page.THE THREE THINGS THAT DETERMINE SUCCESSRegistrar access. Without... Missing or Disappeared Email When mail vanishes.WHAT TO CHECK FIRSTWebmail. That shows what is actually on the server.IF IT IS... Mobile Authentication Establishing who the user is.WHAT OPTIONS EXISTEmail and password One-time codes by message... Mobile Checkout Where most purchases happen.WHY IT MATTERS MOSTMost Nigerian customers buy on phones.A checkout... Modifying an Existing Client Account Limits, packages and details can be changed at any time without recreating the account.CHANGING... Monitoring a Shop Knowing when something is wrong.WHAT TO MONITORThat the site responds That the checkout works... Monitoring Account Activity Noticing problems early.WHAT TO MONITORSuccessful logins, and from where Failed login attempts... Monitoring Certificate Expiry Knowing before your visitors do.WHY IT MATTERSAn expired certificate blocks every visitor with a... Monitoring Client Sites Knowing before they tell you.WHAT TO MONITORWhether each site responds Whether it responds... Monitoring for Intrusion Noticing a compromise rather than being told by someone else.WHAT TO WATCHFailed and successful... Monitoring Identity and Responding to Incidents Watching for compromise.WHAT TO MONITORSign-in logs, including failures Audit logs of directory... Monitoring Your Email Delivery Knowing whether mail arrives.WHY YOU NEED TODelivery fails silently.You do not receive a... Monitoring Your Reseller Resource Usage Your reseller account has an overall allocation, and the accounts inside it draw from it... Monitoring Your Server Knowing when something is wrong.WHAT TO MONITORWhether the server responds Whether your sites... Monitoring Your Site's Search Health A routine that catches problems early.MONTHLYSearch Console performance: is traffic trending up,... Monitoring Your VPS Knowing the state of your server before someone else tells you.WHAT TO MONITORAvailability: is... Moving a Live Site With No Downtime The careful approach.THE PRINCIPLEHave the new server fully working before anyone is directed at... Moving a WordPress Site to a New Domain Name Changing domain means updating the URLs stored throughout the database, not just the files. 1.... Moving Between Email Platforms Changing provider.BEFORE MOVINGExport your list, including consent records and subscription dates... Moving From a VPS Back to Shared Hosting Sometimes the right decision.WHEN IT MAKES SENSEThe maintenance burden exceeds the benefit You... Moving from POP3 to IMAP Without Losing Mail Switching properly keeps everything.WHY SWITCHPOP3 downloads mail to one device and usually... Moving From Shared Hosting to a VPS Making the transition.BEFORE YOU MOVEConfirm you actually need it Decide managed or self-managed... Multilingual and Multi-Region Sites: Everything That Matters, Briefly The whole category in one page.BEFORE COMMITTINGA second language doubles your content work... Multiple Domains Pointing at One Site Several names, one place.WHY YOU MIGHTDefensive registrations of similar names A previous domain... MX Records Directing your mail.WHAT THEY DOSpecify which servers accept mail for your domain.Without them,... My Campaign Did Not Send The message never went out.CHECK THE PLATFORM STATUSMost report the campaign state: draft,... My Cron Job Is Not Running Diagnosis.CHECK THE PATHThe most common cause. A wrong or relative path means nothing runs.Use... My Cron Job Runs but Nothing Happens The job fires and has no effect.WHAT THIS USUALLY MEANSThe command runs and the script fails, or... My Cron Job Runs Too Often Unexpected frequency.THE SYMPTOMResource usage higher than expected Duplicate records or emails... My Developer Disappeared The person who built and held everything is gone.WHAT YOU MAY NOT HAVEHosting account credentials... My Domain Expired and the Site Is Gone The site is fine and unreachable.WHAT HAPPENEDThe domain expired, so it no longer resolves. The... My Links Are Broken or Wrong Errors in a sent campaign.WHAT YOU CANNOT DORecall it. A sent email is gone.WHAT YOU CAN DOIf the... My Messages Go to Spam The most common complaint.CHECK AUTHENTICATION FIRSTSend to a Gmail address and view the... My Open Rate Dropped Fewer people reading.FIRST, CONSIDER MEASUREMENTOpen tracking is increasingly unreliable. Privacy... My Order Is Pending or Not Set Up Waiting for activation.CHECK THE STATUSClient Area > Services. The status shows Pending,... My Platform Suspended My Account Sending stopped by the provider.WHY IT HAPPENSA complaint rate above their threshold A high... My Service Was Suspended Access removed.CHECK THE REASONYou will have received a notice. Read it.Client Area > Services... My Site Is Gone and I Do Not Know Why Starting from nothing, working out what happened.FIRST, ESTABLISH WHAT IS ACTUALLY WRONGDoes the... My Site Was Hacked Recovering from a compromise.THE ORDEROpen a ticket so we can check the account server-side.Take... Nameserver Changes and What They Affect Understanding the consequence.WHAT CHANGESWhich servers answer DNS questions for your... Navigating Your Account from the Command Line Understanding the directory layout.YOUR HOME DIRECTORYWhere you land when you connect. It... NET::ERR_CERT_DATE_INVALID The certificate is expired, or not yet valid.WHAT IT MEANSThe current date falls outside the... Network Printers and Shared Equipment Shared devices.WHAT TO CONFIGUREA reserved address, so it does not move A changed administrative... Newsletter and Mailing List Scripts Self-hosted email sending.THE TEMPTATIONA self-hosted newsletter script appears to avoid the cost... Newsletters for Nigerian Businesses Local considerations.MOBILE FIRSTMost subscribers read on phones, frequently on metered data.Keep... Newsletters for Service Businesses Selling expertise by email.WHAT WORKSExplaining things customers find confusing Answering the... Newsletters for Shops Selling products by email.WHAT WORKSNew stock announcements Back-in-stock notifications, which... Not Getting Locked Out Recovery planning.THE RISKTwo-factor authentication protects the account and can lock you... Not Losing Enquiries The most expensive failure.HOW ENQUIRIES GET LOSTA message read and not answered A missed call... Notifications and Digests Telling users what happened.WHAT TO NOTIFY ABOUTThings requiring action Things affecting them... Notifications and Subscriber Communication Keeping subscribers informed.WHAT MUST SENDSignup confirmation, stating price and interval... Offboarding a Client Properly The process at the end.WHAT TO DOConfirm the leaving date in writingProvide a full backup: files,... Offering Email-Only Hosting A smaller product with real demand.THE SITUATIONBusinesses with a domain and no website, or with... Offering White-Label and Reseller Arrangements Others selling your product.WHAT WHITE-LABELLING MEANSThe product presented under the reseller's... Onboarding a New Client The first two weeks.WHAT TO ESTABLISH BEFORE ANYTHINGWhat they need: how many sites, mailboxes,... Onboarding a New Hosting Client Starting well.WHAT TO COLLECTTheir contact details, including a phone number Their domain and... Onboarding a New Staff Member's Email A checklist so nothing is missed on someone's first day.BEFORE THEY STARTCreate the mailbox in... Online Setup for a Freelancer or Sole Trader Selling your own time and skill.WHAT THE SITE MUST DOShow your work Say what you do and who you... Online Setup for Education and Training Courses, tutoring and training.WHAT CUSTOMERS WANTWhat the course covers Who it is for What it... Only Send to People Who Asked The foundation of reputation.WHY IT MATTERS MOSTComplaints damage reputation faster than anything... Only Some Subscribers Received It A partial send.THE COMMON CAUSESA plan limit reached partway The segment smaller than you thought... Opening a Support Ticket Tickets from inside the Client Area are answered fastest, because you are identified... Order Confirmation and Transactional Emails The most-read messages your shop sends.WHERE TO CONFIGUREWooCommerce > Settings > Emails.... Order Confirmation Emails and What They Contain Two different messages arrive after an order.THE ORDER CONFIRMATIONConfirms what you ordered, the... Order confirmation emails not being sent Customers not notified.THE FIRST CHECKcPanel > Track Delivery. Search for a recent customer... Order Emails Not Being Sent Customers not receiving confirmations is among the most damaging shop faults.CHECK IN THIS... Order Notifications and Alerts Knowing when a sale happens.WHAT YOU NEEDAn email when an order is placed Ideally a second... Order Statuses Explained What each status means.PENDINGOrdered but not provisioned, usually awaiting payment... Ordering a Domain Only You can register a domain with us without buying hosting.HOWSearch for the domain from the Client... Ordering a Service That Requires Verification Some products involve checks before provisioning.WHICH ONESRestricted domain extensions with... Ordering Additional Disk Space Extra storage is available as an add-on where your plan supports it.BEFORE ORDERING ITCheck where... Ordering Again After a Cancellation You can order a new service at any time, but a previously terminated one is gone.WHAT DOES NOT... Ordering as a Business A few things are worth setting up correctly at the point of order.COMPANY DETAILSEnter the... Ordering Hosting and Transferring a Domain Moving both to us.THE APPROACHYou can order hosting and transfer the domain in the same order.At... Ordering Hosting for a Domain You Already Own Using an existing domain.WHEN THIS APPLIESYou registered the domain elsewhere and want hosting... Ordering Hosting With a New Domain Buying both together.THE ROUTEStart from the hosting product. At the domain step, choose to... Ordering Hosting Without a Domain You do not need to buy a domain from us to host with us.AT CHECKOUTChoose "Use a domain I already... Ordering Multiple Services at Once Several products can go in one order.HOW IT WORKSAdd each product to the cart and check out once.... Ordering Reseller Hosting Reseller hosting gives you WHM and the ability to create cPanel accounts for clients.BEFORE... Ordering Website Migration Migration from your previous host is free. Request it rather than doing it yourself for anything... Ordering WordPress Hosting Hosting configured for WordPress.WHO IT SUITSAnyone running a WordPress site, which is most small... Organising Your Inbox A system beats willpower.THE BASIC APPROACHTreat the inbox as a list of things needing action,... Our Acceptable Use Policy in Plain English The full policy is on our website. This article explains what it means in practice.NOT PERMITTED... Overselling: What It Means and Whether to Do It Overselling means allocating more capacity across your packages than your reseller plan actually... Packing and Dispatch Fulfilling orders well.THE PROCESSPrint or view the order Pick the items Check against the order... Page Experience and What Visitors Actually Notice Beyond the technical measures.WHAT AFFECTS WHETHER SOMEONE STAYSHow quickly they see the content... Parking, Selling or Retiring a Domain Domains you own but do not currently use still need decisions.PARKINGA parked domain is... Passwords and Access: Everything That Matters, Briefly The whole category in one page.THE BIGGEST RISKPassword reuse. A breach at any service becomes a... Passwords That Actually Protect You Getting this right.WHAT MAKES A PASSWORD STRONGLength, more than complexity.A long passphrase... Payment Redirection Fraud The most damaging attack.WHAT HAPPENSA message appears to come from a supplier, a client, or a... Personalisation Without Being Creepy Using what you know.WHAT WORKSUsing a first name, where you collected it and it renders correctly... Phishing Content Found on Your Account Phishing pages are treated as the most urgent category of abuse after child protection, because... Phone and Messaging: Everything That Matters, Briefly The whole category in one page.WHERE ENQUIRIES ACTUALLY ARRIVEPhone and WhatsApp, for most... phpBB: Setup and Running a Forum The established free forum platform.INSTALLINGAvailable in Softaculous, or manually from the... Placing an Order from the Client Area Ordering follows the same sequence for every product.THE STEPSUse the Order menu and choose the... Planning Email for a Growing Team Decisions made at five people determine how painful things are at twenty.DECIDE THE ADDRESS... 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Pointing a Domain at a Third-Party Service Services such as Google Workspace, Microsoft 365, Shopify and email marketing platforms ask you... Pointing Mail Somewhere Other Than Your Website Splitting the two.WHEN THIS APPLIESThe website is with us and mail is with an external provider,... Pointing Your Domain at Your Hosting A domain and hosting are two separate products. The domain must be told which server holds the... Pointing Your Domain at Your ZillionKingHost WordPress Site Your site will not load until your domain's nameservers point at the server your hosting account... Post-Migration Checklist Work through this after every migration. Problems found now are cheap; problems found in three... Post-Purchase Follow-Up After the order.WHY IT MATTERSThe customer just bought. They are engaged, and it is the best... Power and Connectivity Continuity Local operational risks.WHAT AFFECTS BUSINESSES HEREPower interruptions Fuel availability... Power and Connectivity Realities Planning around practical constraints.THE SITUATIONPower interruptions and variable connectivity... Pre-Launch Checklist for a Shop Before you open.PRODUCTSEvery product has images, description, price and stock Specifications... Preference Centres and Letting People Choose An alternative to unsubscribing.WHAT IT ISA page where subscribers choose what they receive and... Preparing Content for a New Website Getting it ready before the build.WHY IT MATTERSThe most common reason website projects stall is... Preparing Your Store for Launch A checklist for the day before you open.THE ESSENTIALSEvery payment method tested with a real... Presenting Yourself Professionally Small things that matter.EMAIL ON YOUR OWN DOMAINA hosting provider emailing from a free mail... Preventing Abuse and Overuse Protecting the service.WHAT ABUSE LOOKS LIKEAutomated signups Trials created repeatedly Excessive... Preventing and Handling Fraudulent Orders Online shops attract fraudulent orders, and the cost falls on you.WARNING SIGNSAn unusually large... Preventing Email Spoofing From Unused Domains Protecting names you do not send from.THE PROBLEMAnyone can send mail claiming to be from your... Preventing Image Theft with Hotlink Protection Hotlinking is when another website embeds your images using your URL, so your hosting account... Preventing Payment Fraud Protecting yourself from fraudulent orders.WARNING SIGNSAn unusually large first order Billing... Previewing Your Site Before the Domain Points Here You do not have to wait for DNS to start building. There are two ways to reach the site... Privacy When Using AI What happens to what you send.THE BASIC POSITIONText you send to an AI service leaves your... Processing and Fulfilling Orders The daily work of running a shop.THE ROUTINEWooCommerce > Orders, filtered to Processing.Open... Promoting Content Getting it seen.WHY PROMOTION MATTERSPublished content is not discovered content.Search... Promoting Through Email Email converts well when the list is yours and consented.WHAT IS ACCEPTABLERecommending us to... Prompt Injection and Why It Matters A security consideration.WHAT IT ISInstructions hidden in content the AI processes, designed to... Prompt Templates for Business Writing Adaptable structures.FOR AN EMAIL REPLY"Here is an email I received: [paste]. I want to... Prompt Templates for Marketing Adaptable structures.FOR A PRODUCT DESCRIPTION"Write a description for [product]. Buyer: [who and... Prompts for Email Marketing Newsletters and campaigns.A NEWSLETTER"Here are my notes on what happened this month: [paste].... Prompts for Everyday Business Tasks Adaptable starting points.REPLYING TO AN ENQUIRY"Customer asks: [paste]. My business: [what you... Prompts for Meetings and Notes Turning discussion into record.FROM YOUR NOTES"Here are my notes from a meeting: [paste]. Produce... Protecting Admin Areas The page attacked most on any site.WHY IT MATTERSLogin pages are attacked continuously by... Protecting Against Email Compromise When your account is used against you.WHAT HAPPENSSomeone gains access to a business email... Protecting Customer Data Obligations and practicalities.WHAT YOU HOLDNames, phone numbers, addresses, order history, email... Protecting Customer Data in Your Store You hold personal data about every customer.WHAT YOU HOLDNames, addresses, phone numbers, email... Protecting Customer Data on Your Website If your site collects names, emails, phone numbers or orders, you are responsible for looking... Protecting Data in Transit Information moving.WHEN DATA MOVESBetween you and a website In email When transferring files When... Protecting Email Continuity When you cannot receive mail.WHY IT MATTERSFor many businesses, losing email is worse than losing... Protecting Mailboxes from Being Compromised A compromised mailbox is used to send spam, and is one of the most common incidents we handle.HOW... Protecting Your Account Security.WHY IT MATTERSAn account that can buy and sell domains is worth attacking.WHAT TO DOA... Protecting Your Accounts Access that must survive.WHICH ACCOUNTS MATTERDomain registrar Hosting Site administration Email... Protecting Your Accounts From Takeover Account security against fraud.WHICH ACCOUNTS ARE TARGETEDEmail Hosting Domain registrar Payment... Protecting Your Business Online The security measures that matter most.FOR YOUR ACCOUNTSStrong unique passwords on hosting,... Protecting Your Domain The asset that controls everything.WHY IT MATTERS MOSTYour domain controls your website and your... Protecting Your Domain and Online Identity Your most valuable digital asset.WHY IT MATTERS MOSTThe domain carries your website, your email... Protecting Your Privacy When Using AI What you share.WHAT NOT TO PUT INTO ANY AI TOOLPasswords or credentials Bank or card details... Protecting Your Website's Admin Area The login page of any content management system is attacked constantly by automated tools. These... Protecting Yourself Practical precautions.WHAT TO ESTABLISH BEFORE ANYTHING ELSEThat you can afford to lose whatever... Providing a Client Area Where clients manage their account.WHAT IT PROVIDESInvoices and payment Service details A support... Public and Private Keys Explained Simply The mechanism underneath certificates.THE PAIRA certificate involves two related keys. The public... Questions Clients Ask and How to Answer Them Prepared responses.WHY IS MY SITE SLOW?Usually caching not enabled, or large images. Check both... Quick Reference: The Rules That Matter Most The short list.UPDATESAutomatic, everywhere. This prevents more than anything... Re-Engagement Campaigns Winning back inactive subscribers.WHEN TO RUN ONEBefore removing long-inactive subscribers. Give... Reactivating a Neglected List Sending after a long silence.THE SITUATIONYou built a list, sent a few times, and stopped. A year... Reactivating a Suspended Service Suspension is reversible. Nothing is deleted at suspension.IF IT IS NON-PAYMENTPay the... Reading Announcements and Service Notices Support > Announcements carries the notices worth reading rather than deleting.WHAT APPEARS... Reading Bounce Messages What the error means.WHAT A BOUNCE ISA message telling you delivery failed.THE TWO KINDSHard... Reading Email Headers Headers contain the full history of a message and settle most arguments.HOW TO SEE THEMIn... Rebuilding Rather Than Cleaning When to start again.WHEN REBUILDING MAKES SENSEThe compromise is extensive You cannot be... Recognising Fraudulent Emails Claiming to Be From Us Attackers send convincing messages hoping you will enter your password on a fake login... Recognising Invoice Fraud and Business Email Compromise A common and costly fraud: someone monitors business email, then sends a message at the right... Recognising Phishing Emails That Pretend to Be Us Attackers send convincing emails claiming to be from your hosting provider, hoping you will type... Recognising Phishing in Your Inbox Phishing messages are designed to look routine.COMMON FORMS"Your mailbox is full, click to... Recognising Threats and Working Safely Everyday security awareness.WHAT TO BE ALERT TOMessages about accounts asking you to sign in... Reconciling Data After a Restore Recovering what the restore lost.THE SITUATIONYou restored to a point in the past. Everything... Reconfiguring Mail Clients After a Server Migration When your account moves to a different server, devices may need attention.WHAT USUALLY CHANGESThe... Recording Where Everything Is The document that makes recovery possible.WHAT TO RECORDWhere the domain is registered and when... Recording Your DNS Before You Move The step that prevents email disasters.WHY THIS MATTERSDNS records do not travel with your... Recovering a Store After a Problem When something has gone badly wrong.FIRST, STOP THE DAMAGEIf checkout is broken, say so on the... Recovering Access to Your Account If you cannot get in, there is a route back, but it involves verification.FORGOTTEN PASSWORDUse... Recovering After a Failed Server Migration When a move between servers went wrong.THE SITUATIONFiles or data did not transfer completely, or... Recovering an Application from Backup Restoring after something went wrong.BEFORE RESTORINGTake a copy of the current state. It may... Recovering an Expired Domain Recovery is possible for a period after expiry, but it becomes progressively harder and more... Recovering Data Left on the Old Host Before it disappears.WHAT TO CHECK BEFORE CANCELLINGEmail received during propagation Form... Recovering Email Reputation When spam was sent from your account.WHAT HAPPENSA compromised site sends spam.Your server... Recovering From a Deleted DNS Zone Records gone.WHAT HAPPENSThe domain stops resolving entirely. Website and mail both fail.The... Recovering Reputation After a Problem Getting delivery back.WHAT DAMAGES REPUTATIONSpam sent after a compromise A large send to an old... Recreating DNS Records Rebuilding the zone.WHAT YOU NEEDThe record list you took before starting.If you did not take... Reducing Abandoned Carts Most people who add to a cart do not buy. Some of that is recoverable.THE COMMON CAUSESUnexpected... Reducing Bounce and Keeping Visitors Why people leave immediately.WHAT CAUSES ITSlow loading, so they leave before seeing anything The... Reducing Card Decline Rates Improving approval.WHY IT MATTERSDeclines are frequently the largest recoverable revenue loss in... Reducing Disk Usage Recovering space.WHERE TO LOOKcPanel Disk Usage, sorted by size.THE USUAL CULPRITSBackup archives... Reducing Inode Usage Fewer files.WHERE THEY ACCUMULATEEmail, one file per message Cache directories with thousands of... Reducing No-Shows The main cost of booking.WHY THEY HAPPENForgetting No commitment CircumstancesWHAT REDUCES... Reducing Spam with the cPanel Spam Filter cPanel includes Apache SpamAssassin, which scores incoming mail and acts on the score.ENABLING... Reducing the Effort of Filling a Form Making it easier.WHAT TO REMOVEEvery field you do not act on.WHAT TO PRE-FILLAnything you already... Reducing the Spam You Receive cPanel includes SpamAssassin, which scores incoming mail and acts on the score.ENABLING ITcPanel... Registering a Domain for Multiple Years Most extensions can be registered for up to ten years at once.WHY IT IS WORTH CONSIDERINGFewer... Relay access denied Your message was refused for sending.WHAT IT MEANSThe server refused to pass your message to an... Removing a Google Security Warning or Blacklisting If Google flags your site, browsers show a red warning page and your traffic stops almost... Removing a Mailbox When Someone Leaves Handle departures deliberately, or mail goes missing quietly.THE SEQUENCEChange the mailbox... Removing a Subdomain or Addon Domain Taking one down properly.BEFORE REMOVING ANYTHINGBack up the site and its database.Removing a... Renewals, Expiry and Grace Periods Hosting and domains renew on their own cycles. Missing either has consequences, and they... Repeat Abuse and Account Termination We prefer to resolve issues and keep customers. Termination is a last resort, but it does... Repeated Password Prompts The client keeps asking.WHAT IT USUALLY MEANSAuthentication is failing repeatedly.WHAT TO... Reporting Abuse to Us If you believe a site hosted on our network is being used for phishing, malware, spam or other... Reporting Fraud Who to tell.YOUR BANKImmediately, for anything involving payment.They may be able to stop or... Repurposing Content Across Channels Using what you write more than once.THE PRINCIPLEA piece of work can serve several places with... Requesting a Free Website Migration We move your existing site to us at no charge. For anything business-critical, use this rather... Reseller Account Security Protecting what you are responsible for.WHY IT MATTERS MORE FOR YOUA compromise of your reseller... Reseller Account Security Checklist Your account holds access to every client you host. Treat it accordingly.YOUR ACCESSLong, unique... Reseller Business: A Complete Checklist Everything in one place.SETTING UPReseller plan ordered Business domain registered Private... Reseller Support: Everything That Matters, Briefly The whole category in one page.WHAT DETERMINES CLIENT SATISFACTIONResponse speed, more than... Resetting a WordPress Password in the Database Regaining access when locked out.WHEN YOU NEED ITThe password reset email does not arrive,... Resource and Limit Terms What limits mean.CPUProcessing capacity. Consumed by generating pages, running queries and... Resources and Where to Learn More Continuing beyond this.IN THIS KNOWLEDGEBASEWebsite Content and Design Basics, for building and... Restaurant and Food Ordering Sites Taking orders online.WHAT IT INVOLVESA menu, with prices and availability Order taking, with... Restoring a Client Account from Backup Restores are usually urgent, so know the routes before you need them.FROM JETBACKUPAvailable from... Restoring a Full Account Backup The complete restore.THE RESTRICTIONYou cannot restore a full cPanel account backup yourself... Restoring Email Recovering mailboxes and messages.FROM JETBACKUPWhere email backups are included in your plan,... Restoring Files and Databases with JetBackup JetBackup holds scheduled server-side backups of your account and lets you restore them... Restoring from a Backup The method depends on where the backup came from.JETBACKUPcPanel > JetBackup. Choose File... Restoring to a Different Server or Host Recovery elsewhere.WHEN THIS APPLIESMoving hosts Recovering after losing access to the original... Restoring Your Site After Cleaning Getting back to normal.WHAT TO DO IN ORDERVerify the site is clean Remove any maintenance page... Reverse DNS and Sending Reputation Server-level factors.WHAT REVERSE DNS ISA record mapping a server's address back to a... Reviewing Your Backup Arrangement Annually An hour once a year.WHAT TO CHECKAre backups actually running, with recent files in the storageDo... Reviewing Your Legal Pages Annually What to check.READ THEM AS A CUSTOMEROnce a year, from the footer link, as though you had never... Revoking Access When Staff or Contractors Leave Old credentials that were never revoked are a frequent route into hosting accounts, sometimes... Rewards on Domain Purchases Domains often sit differently in loyalty programmes.WHYDomain registrations carry a registry fee... Rewards Program Notifications Programme communications go to the address on your account.WHAT YOU MAY RECEIVEConfirmation of... Rewards Program: Summary and Checklist Everything worth knowing, in one place.WHAT IT ISA way to earn value back on qualifying activity,... Running a Nigerian Online Business: The Essentials Everything that matters, briefly.SETTING UPA .com.ng or .ng domain, registered in the business... Running Dovecot Mail storage and access.WHAT IT ISA server providing mail access, with mailbox storage and... Running Mail on Your VPS The most demanding service to run well.WHAT IT INVOLVESAn MTA for sending and receiving An IMAP... Running Python Scripts With Cron Scheduled tasks.WHAT CRON ISThe scheduler that runs commands at set times.WHAT TO USE IT... Running Your Business Online: The Short Version Everything that matters, in one page.SET UP PROPERLYDomain in the business name, with... Safe Handling of Email Attachments Attachments are the most common delivery route for malware.BEFORE OPENING ANYTHINGWere you... Scaling Email as Your Business Grows What changes with volume.WHAT CHANGESFree tiers stop being sufficient, and cost becomes a real... Scheduled Maintenance and How We Notify You Servers need occasional maintenance: security patches, kernel updates, control panel upgrades and... Scheduled posts missed schedule Scheduled content did not publish.WHAT IT MEANSWordPress cron did not run when the post was... Scheduled Tasks Versus Real-Time Processing Deciding what happens when.DO IN THE REQUESTAnything the visitor needs the result of immediately:... Scheduling and Send Times When to send.WHAT THE RESEARCH SAYSGeneral advice about the best day and hour is largely... Scrape Shield: Email Obfuscation and Hotlink Protection Two smaller protective features.EMAIL OBFUSCATIONHides email addresses in your page source from... Seasonal and Promotional Campaigns Selling through email.WHEN THEY WORKWhen the offer is genuinely worth the reader's attention When... Secure Deletion of Data Removing information properly.WHY DELETING IS NOT ENOUGHDeleted files usually remain recoverable... Secure Versus Insecure Settings Why encryption matters.WHAT INSECURE MEANSYour password and your mail cross the network in... Securing Business Email The account that controls everything.WHY IT MATTERS MOSTEmail controls password resets for nearly... Securing Keys and Recovery Phrases Protecting what cannot be recovered.WHAT TO DO WITH A RECOVERY PHRASEWrite it on paper or stamp... Securing Phones and Tablets Mobile devices.WHY THEY MATTERA phone holds your email, your authentication codes, and frequently... Securing the Devices You Log In From The other half of access security.WHY IT MATTERSYour accounts are only as secure as the device... Securing Your Hosting and Domain Accounts The accounts that control everything.WHY THEY MATTER MOSTControl of your hosting means control of... Securing Your Own Computer Where credentials are stolen.WHY IT MATTERSYour site is only as secure as the machine you... Securing Your Social Accounts Protecting what you built.WHY IT MATTERSA compromised business account can be used to impersonate... Securing Your Website and Hosting Accounts The business presence.WHAT TO PROTECTYour hosting account Your domain registrar account Your site... Security Considerations Around Payments You Accept Taking money safely.WHAT TO USEA reputable payment gateway that handles card details for... Security for a One-Person Business When you are everyone.WHAT IS DIFFERENTNo colleague to verify with No separation of duties... Security for Businesses Handling Sensitive Records Higher-risk data.WHO THIS APPLIES TOAnyone holding health information, financial records,... Security for Freelancers and Consultants Working across several clients.WHAT IS DIFFERENTYou hold access to other people's systems.That... Security for Shared and Family Devices Devices used by more than one person.THE PRINCIPLEBusiness accounts do not belong on a device... Security Responsibilities as a Reseller You sit between us and your clients, and you carry obligations in both directions.PROTECTING YOUR... Security When Taking Over Someone Else's Systems Inheriting an environment.WHEN THIS HAPPENSYou acquire a business A developer or employee leaves... Segmenting Your List Sending relevant messages.WHAT SEGMENTATION ISDividing your list so different groups receive... Selling Digital Products and Downloads No shipping, different considerations.SETTING UP A DOWNLOADABLE PRODUCTProducts > Add New, and... Selling Digital Products and Services Online Where there is nothing to deliver physically.WHAT THIS COVERSEbooks, courses, templates,... Selling Digital Products Legally Where nothing is shipped.WHAT DIFFERSNo delivery, so different expectations Returns are... Selling Domain Registration Adding domains to your offering.WHY OFFER ITClients need domains. If you do not supply them,... Selling or Transferring Your Reseller Business If you sell or hand over the business, do it properly to protect your clients and yourself.WHAT... Sending Email From Python Programmatic mail.WHEN YOU NEED ITNotifications from scripts Reports delivered automatically... Sending Email from Your Application Making sure application mail arrives.THE PROBLEM WITH DEFAULT SENDINGMost applications default to... Sending Invoices Getting them to the customer.HOW TO SENDBy email, as a PDF attachment.Not as an editable... Sending Mail Application email.WHAT THE FRAMEWORK PROVIDESMail classes, templates, and configurable... Sending Newsletters and Bulk Email Hosting mail is for correspondence. Campaigns need a different tool.WHY NOT SEND FROM... Sending to Customers Versus Prospects Two different relationships.WHY SEPARATE THEMA customer knows your product, has paid you, and has... Sending Volume and Consistency Patterns that build reputation.WHAT AFFECTS REPUTATIONSudden changes in volume Long gaps followed... SEO After Moving to a New Domain Preserving what you built.WHEN THIS HAPPENSA rebrand, a business name change, moving from a free... Separating Marketing and Transactional Sending Why they should not share a reputation.THE PRINCIPLEIf a marketing campaign generates complaints,... Server IP, Domain IP and Visitor IP Three different things frequently confused in support conversations.SERVER IPThe address of the... Server Migrations: What to Expect Occasionally we move accounts between servers, for hardware replacement, load balancing or... Server Resource Limits: Everything That Matters, Briefly The whole category in one page.THE LIMITSProcessor, memory, entry processes, disk operations,... Setting Account Quotas and Limits Limits protect your allocation and, more importantly, protect your clients from each other.WHERE... Setting Client Expectations and Terms Most reseller disputes come from an assumption nobody wrote down.PUT IN WRITINGWhat the hosting... Setting Mailbox Quotas Sensibly Every mailbox draws from your account's total disk space, so quotas matter.SETTING ONEcPanel >... Setting Realistic Expectations What email marketing achieves.TYPICAL NUMBERSA reasonable open rate for a small business list is... Setting Response Time Expectations What to promise.WHAT TO STATEYour hours Your target response time What counts as urgent What... Setting Support Expectations What clients can expect from you.WHAT TO STATE CLEARLYYour support hours How to reach you... Setting Up a Business Account Properly The basics done right.USE A BUSINESS ACCOUNTNot a personal profile. Business accounts provide... Setting Up a Dedicated Sending Service For higher volume.WHEN TO CONSIDER ONEYou send newsletters or marketing mail You send substantial... Setting Up a New Computer Starting properly.WHAT TO DO IN ORDERApply all available updatesSet up accounts: a standard one... Setting Up a Professional Email Signature A signature is a small thing that is noticed when it is wrong.WHAT TO INCLUDEYour name and role... Setting Up a Shared Mailbox Several people handling one address, such as support@ or [email protected] SIMPLE APPROACHCreate one... Setting Up a Support System Handling requests.WHY A SYSTEMRequests arriving by message, email and phone are lost.WHAT A... Setting Up Abandoned Cart Recovery Recovering sales that were nearly made.HOW IT WORKSA plugin records carts where the customer... Setting Up an Email Autoresponder An autoresponder sends an automatic reply to everyone who writes to an address. Use it for... Setting Up an Out-of-Office Autoresponder Useful for holidays and closures, irritating when misconfigured.CREATING ONEcPanel >... Setting Up Authentication in cPanel The practical steps.WHEREcPanel, Email Deliverability.WHAT IT SHOWSEach domain, and whether SPF... Setting Up Automatic Payments Avoiding missed renewals.WHYA missed renewal suspends your hosting or, worse, lapses a... Setting Up Automatic Renewal Auto-renewal charges your saved payment method when an invoice becomes due, so a service never... Setting Up Backups Today: A Practical Start For anyone with nothing in place.THIRTY MINUTES, IN ORDERcPanel > Backup > Download a Full... Setting Up Business Email on Your Own Domain The cheapest credibility improvement available.WHY IT MATTERSA business emailing customers from a... Setting Up Cron for WooCommerce This one is specific to our servers and matters more for shops than for anything else.WHY IT... Setting Up DKIM Signing your outgoing mail.WHAT IT DOESYour server signs outgoing mail cryptographically.... Setting Up DKIM Signing DKIM adds a cryptographic signature proving a message was not altered and genuinely came from... Setting Up DNS for a Brand New Domain From registration to a working site.THE SEQUENCERegister the domainOrder hosting, or identify the... Setting Up Domain Auto-Renewal The single most effective thing you can do to protect a domain.ENABLING ITDomains > My Domains... Setting Up Email in eM Client or Other Desktop Clients The settings are the same whatever the program.WHAT ANY CLIENT NEEDSAccount type: IMAPIncoming... Setting Up Email in Gmail Using Gmail with your own domain.WHAT THIS MEANSUsing the Gmail interface to send and receive... Setting Up Email in Outlook Outlook's automatic setup often guesses wrongly. Manual configuration is faster.THE STEPSFile... Setting Up Email in Outlook for Mac Outlook on macOS differs enough from the Windows version to need its own steps.THE STEPSOutlook... Setting Up Email in Samsung Email The app pre-installed on many Samsung phones.THE STEPSOpen Samsung Email and tap Other if... Setting Up Email in Thunderbird or Apple Mail Both handle standard mail settings well.THUNDERBIRDAccount Settings > Account Actions > Add... Setting Up Email on a Chromebook Chromebooks have no installed mail client, so you have two options.WEBMAILVisit... Setting Up Email on a Computer Desktop clients.WHAT YOU NEEDThe same settings as any device.From cPanel, connect devices.THE... Setting Up Email on a Phone The most common setup.WHAT YOU NEEDYour email address Your mailbox password The server hostname... Setting Up Email on an iPad The same process as iPhone, with a screen large enough to make it easier.THE STEPSSettings >... Setting Up Email on an iPhone or iPad The reliable route is manual setup rather than the automatic option.THE STEPSSettings > Mail... Setting Up Email on Android Android varies by manufacturer, but the fields are always the same.THE STEPSOpen Gmail or your... Setting Up Email on Apple Devices Mail on Mac, iPhone and iPad.WHAT TO USEManual setup, choosing IMAP and entering the server... Setting Up Email on Windows Mail The mail app built into Windows.THE STEPSOpen Mail and go to Accounts > Add account.Choose... Setting Up Hosting for a Client Doing it in a way that works when the relationship ends.THE OPTIONSThe client holds their own... Setting Up Payment Methods Getting paid.WHAT NIGERIAN SHOPS TYPICALLY OFFERA card gateway, such as Paystack or Flutterwave... Setting Up Paystack The steps in order.BEFORE STARTINGCreate a Paystack account and complete their business... Setting Up Paystack in WooCommerce The steps, in order.BEFORE STARTINGCreate a Paystack account and complete their business... Setting Up Printers and Scanners Common peripherals.WHAT TO ESTABLISHWhether it connects by cable, wireless or network Whether... Setting Up Private Nameservers Private nameservers let clients point domains at ns1.yourbrand.com rather than at ours, so your... Setting Up SMTP for Form Delivery Reliable sending.WHAT SMTP DOESSends email through an authenticated mail account rather than the... Setting Up SPF Correctly The record that says who may send.WHAT IT DOESLists the servers permitted to send mail for your... Setting Up SPF for Your Domain SPF tells receiving servers which machines may send mail for your domain.WHAT IT ISA TXT record... Setting Up SPF, DKIM and DMARC These three DNS records let receiving mail servers verify that mail claiming to be from your... Setting Up WhatsApp for Business Getting started properly.WHAT TO USEThe business version of the application, which offers... Setting Up Your Domain Email in the Gmail App The Gmail app on Android and iPhone can handle your business address alongside a Gmail... Setting Up Your Email on Outlook, iPhone and Android Use the exact settings cPanel generates for your account rather than guessing.FINDING YOUR... Setting Up Your Online Presence What a new business needs.WHAT TO ESTABLISHA domain in your own name Business email on that... Setting Up Your Sending Domain Making mail authenticate.WHAT THE PLATFORM WILL ASK FORDNS records to add: usually a TXT record... Setting Your Notification Preferences You can control which messages you and your contacts receive.WHEREAccount > Contacts, for... Shared Calendars and Contacts What hosting mail offers, and what it does not.WHAT IS AVAILABLEcPanel includes calendar and... Shared IP Addresses Explained By default your account uses an IP address shared with other accounts on the same server.HOW IT... Sharing Files With Others Getting files to people.WHAT TO USEA sharing service with controlled access, rather than... Sharing Spreadsheets Safely Collaboration and control.THE PROBLEMSeveral people editing, versions multiplying, nobody knowing... Shopping Cart Behaviour How the cart works.WHAT TO CONFIGUREWhether adding to cart redirects to the cart or stays on the... Should Small Businesses Use AI? A practical assessment.WHERE IT GENUINELY HELPSDrafting: emails, descriptions, proposals, social... Signs That Your Website Has Been Hacked Compromises are often quiet by design. These are the signals worth watching for.VISIBLE SIGNSYour... Signs Your Site Has Been Compromised What to look for.WHAT VISITORS MIGHT SEERedirects to another site Pages you did not create... Signup Forms That Work Where and how to ask.WHERE TO PUT THEMThe footer of every page At the end of content articles,... Slow or Stuck Email Performance problems.WHAT CAUSES SLOWNESSA very large mailbox Very large folders A poor... SMTP Error Codes You May Encounter A short guide to the numbers in bounce messages.THE FIRST DIGIT4xx: a temporary failure. The... Social Media and Your Website Together Making them work as one.WHAT EACH DOESSocial reaches people who were not looking Your website... Social Media Checklist What to verify.SETUPBusiness account, not personal Registered to a business email address... Social Media: Everything That Matters, Briefly The whole category in one page.WHAT IT DOESBuilds familiarity with people who were not looking... SPF, DKIM and DMARC for Marketing Email Authentication explained for senders.SPFLists which servers may send for your domain.When you add... SSH connection refused or permission denied Command line access failing.CONNECTION REFUSEDNothing is listening on that port.Check the port.... SSL Checklist for a New Website Before a site goes live.THE CERTIFICATEDomain resolves to our server AutoSSL run, with a padlock... SSL for Email Clients Certificates matter for mail as well as the website.WHAT SECURES MAILConnections between your... SSL for Webmail and cPanel Access The control panel connections are secured too.WEBMAILReached at yourdomain.com/webmail once the... Starting Small and Growing Deliberately An honest progression.MONTH ONERegister the domain, set up hosting and emailBuild five pages:... Staying in Touch Between Purchases Being remembered.THE PROBLEMCustomers forget suppliers between purchases.WHAT SOLVES... Store Maintenance Routine A shop needs more regular attention than a brochure site.DAILYCheck for new orders and process... Storing and Sharing Credentials Safely Where passwords live.WHERE TO STORE THEMA password manager.WHERE NOT TOA note on your phone A... Storing Form Submissions Not relying on email alone.WHY IT MATTERSEmail fails. Spam filters catch things. Mailboxes... Structuring Departmental Email Addresses How to divide addresses across a business.THE USUAL SETinfo@ or hello@ for general enquiries... Subscriber Data and Privacy Handling the list responsibly.WHAT YOU HOLDEmail addresses, names, and whatever else you... Subscribers Say They Did Not Sign Up Complaints about unexpected mail.THE LIKELY EXPLANATIONSThey subscribed and forgot, which is... Subscription Management for Customers Letting them control their own subscription.WHAT CUSTOMERS SHOULD BE ABLE TO DOSee their... Summarising Sales Calls With AI Turning conversations into records.WHAT TO EXTRACTWhat they said they need Objections raised What... Supervised Learning Explained Learning from labelled examples.WHAT IT ISTraining on examples where the correct answer is... Supporting Remote and Field Users People not in the office.WHAT IS DIFFERENTYou cannot see the device or the environment... Supporting Students After the sale.WHAT STUDENTS NEEDAnswers to questions A way to ask Evidence that someone is... Suspending and Unsuspending Client Accounts Suspension takes an account offline without deleting anything, which makes it the right tool for... Symptom: Account Suspended or Over Quota Limits and suspensions.WHAT CAUSES SUSPENSIONNon-paymentAbuse: spam, malware, or a... Symptom: Cannot Access cPanel Control panel access problems.WHAT TO ESTABLISHDoes the login page load? Is the password... Symptom: Cannot Log In to the Site Administration access lost.WHAT TO ESTABLISHIs the password wrong, or is the page failing?FOR A... Symptom: Cannot Send Email Outgoing failures.WHAT TO ESTABLISH FIRSTDoes receiving work? Does webmail send?IF WEBMAIL... Symptom: Email Client Keeps Asking for Password Repeated prompts.WHAT IT MEANSAuthentication is failing repeatedly.WHAT TO CHECKThat the password... Symptom: Email Going to Spam Delivery reaching the wrong folder.WHAT TO CHECKSPF, DKIM and DMARC, in cPanel Email... Symptom: Email Missing or Disappeared Mail that is not there.WHAT TO CHECK FIRSTWebmail. That shows what is actually on the server.IF... Symptom: Not Receiving Email Incoming failures.WHAT TO ESTABLISHAll senders or specific ones? Does webmail show it? When did... Symptom: The Site Does Not Load At All Nothing appears.WHAT TO ESTABLISHWhat the browser actually shows: an error page, a timeout, a... Syncing a Database Between Environments Moving data safely in the right direction.THE SAFE DIRECTIONProduction to staging or local. This... Taking a Backup from cPanel Take your own backup before any significant change. Do not rely solely on ours.FULL ACCOUNT... Taking a Full cPanel Account Backup The most complete backup available to you.HOWcPanel > Backup.Under Full Backup, click Download... Taking Your Business Online: A Twelve Week Plan A realistic sequence.WEEKS ONE TO TWOChoose and register the domain, in the business name Set up... Taking Your Own Backups Take one before every update, migration or significant change. It takes two minutes and has saved... Telling the Difference Between a Site Problem and a Server Problem Most outages are site-level. Knowing which you are facing saves a great deal of time.SIGNS IT IS... Terminating a Client Account Termination removes the account and all its data permanently. Treat it as final, because it... Testing a Multilingual Site What to check.FOR EACH LANGUAGEEvery page type loads Navigation and menus are translated Forms... Testing a Subscription System The full cycle.WHAT TO TESTSigning up Initial payment Access granted Renewal charging correctly... Testing an Application Before Committing Trying before you build on it.WHYDocumentation and screenshots do not tell you whether an... Testing Before You Deploy What to check, and how much.THE MINIMUM FOR ANY CHANGEThe page or feature you changed The... Testing Before You Send Catching problems while you still can.WHAT TO CHECKEvery link, by clicking it The subject line... Testing Email and Notifications Verifying what is sent.WHAT TO TESTThat the message is sent at the right time That it goes to the... Testing Payment Integrations The part where mistakes cost money.USE TEST MODEEvery gateway provides test credentials and test... Testing Subject Lines and Content Improving through comparison.WHAT A TEST ISSending two versions to portions of your list and... Testing Your Checkout Before Launch The most important hour before you open.TEST EVERY PAYMENT METHODPlace a real order with each... Testing Your Checkout Properly The test that matters most.WHY IT MATTERSA checkout that fails silently costs every sale.You will... Testing Your Email Deliverability Checking before it matters.WHAT TO TESTSending to major providers Whether messages arrive in the... Testing Your Forms The check most sites never do.HOW TO TEST PROPERLYSubmit the form as a visitor would From a... The 60-Day Transfer Lock A registry rule that catches people out, and cannot be waived.WHAT IT ISA domain cannot be... The Backup Questions to Answer Honestly A short self-assessment.DO BACKUPS EXISTNot "is a plugin installed", but: is there a file, dated... The Difference Between Backup and Continuity Two different things.WHAT A BACKUP ISA copy of your data.WHAT CONTINUITY ISThe ability to keep... The DNS Records Email Needs Everything required for mail to work.MX RECORDSWhere mail for your domain should be delivered.... The First Email You Should Send Starting the list you already have.THE SITUATIONYou have customers, their addresses, and no... The Kinds of Fraud Businesses Face An overview.FRAUD AGAINST YOUR SALESStolen card payments producing chargebacks Fake bank transfer... The Limits of Messaging for Business When to use something else.WHAT MESSAGING IS GOOD FORQuick questions Quotes and photographs... The Site Ahead Contains Malware A browser or search engine security warning.WHAT IT MEANSMalicious content was detected on your... The site is experiencing technical difficulties The older wording of the WordPress fatal error page.WHAT IT MEANSThe same as the critical error... The Wrong Message Went to the Wrong People A segmentation error.WHAT HAPPENSA customer-only offer sent to everyone A message for one segment... There has been a critical error on this website WordPress caught a fatal error.WHAT IT MEANSA PHP fatal error occurred. WordPress shows this... Third Parties Who Receive Your Customers' Data Who else is involved.WHO TYPICALLY RECEIVES ITYour hosting provider Payment gateways Email... This Site Can't Be Reached The general browser message when connection fails.WHAT IT MEANSNothing specific. Click for... Too many connections or Too many concurrent sessions Connection limits reached.FOR FTPMost clients open several simultaneous connections. Reduce the... Tools and Governance: Everything That Matters, Briefly The summary.WHAT MOST SMALL BUSINESSES NEEDA spreadsheet and the reporting already built into... Tools and Systems for Remote Work What you need.WHAT IS ACTUALLY NECESSARYA way to communicate A way to share files A way to track... Tracking and Delivery Updates Keeping customers informed.WHY IT MATTERSCustomers who can see where their order is contact you... Training Staff to Spot Email Attacks Half an hour of training is worth more than most technical controls.WHAT TO SHOW THEMReal... Transactional Emails for Payments Confirming to the customer.WHAT MUST SENDOrder received Payment confirmed Dispatch notification... Transactional Versus Marketing Email Two different types with different rules and different infrastructure.TRANSACTIONALOrder... Transferring a Domain Away from Us We do not obstruct transfers out. Here is the process.WHAT YOU NEED FROM USClient Area >... Transferring a Domain to Us Transferring consolidates your domains where your hosting is, and usually adds a year to the... Transferring a Domain to ZillionKingHost Moving a domain from another registrar.BEFORE STARTINGAt the current registrar:Unlock the domain... Transferring an Account to Another Reseller or Host Clients move on. A clean handover protects your reputation.GIVING THEM THEIR DATAWHM > Backup... Transferring Email and Mailboxes The part people get wrong.WHAT DOES NOT MOVEMailbox contents do not travel with a website backup,... Transferring Ownership of an Account Selling a business, handing a site to a client, or moving an account to a new owner requires a... Transferring to a New Machine Moving your work.WHAT TO PLANWhat must move How long it will take What you need immediatelyWHAT... Transferring Your Client Area Account to Someone Else Selling a business or handing services to a client requires a formal change, not a shared... Translating Everything Else Beyond page content.WHAT NEEDS ATTENTIONMenu items Button text Form labels and validation... Troubleshooting: Everything That Matters, Briefly The whole category in one page.THE FOUR QUESTIONS THAT SOLVE MOST PROBLEMSWhat exactly happens?... Two-Factor Authentication The measure that stops most attacks.WHAT IT ISA second step beyond your password: a code from an... TXT Records Arbitrary text with specific uses.WHAT THEY HOLDText. What matters is what reads it.THE COMMON... Understanding Bandwidth Data transferred.WHAT IT MEASURESData sent to and from your account over a period.WHAT CONSUMES... Understanding Bounce Types and What to Do Reading delivery failures properly.HARD BOUNCESThe address does not exist, or the domain does not... Understanding Cloud Services Software and storage elsewhere.WHAT IT MEANSUsing software and storage that runs on someone... Understanding Disk Space Storage.WHAT COUNTSWebsite files Databases Email Backups on the account Logs CacheWHAT USUALLY... Understanding Disk Space and Inode Usage for WordPress Sites Hosting plans limit both how much space you use and how many files you store. WordPress sites hit... Understanding DKIM Signing your mail.WHAT IT ISA cryptographic signature added to outgoing mail, verified against a... Understanding DMARC Telling servers what to do.WHAT IT ISA DNS record stating what receiving servers should do with... Understanding Email Routing and MX Records MX records tell the internet which server handles email for your domain. Getting this wrong stops... Understanding Email Sending Limits Shared hosting enforces an hourly limit on outgoing mail.WHY IT EXISTSEvery account on a server... Understanding Email Settings What each field means.INCOMING SERVERWhere your client collects mail.Usually mail followed by... Understanding Encrypted Connections What the padlock means.WHAT ENCRYPTION IN TRANSIT DOESPrevents traffic being read between you and... Understanding Inode Limits The number of files.WHAT IT MEASURESThe count of files and directories in your account.Not their... Understanding Inodes (File Count Limits) An inode is one file or folder, regardless of its size. Plans limit the total count as well as... Understanding Input and Output Limits Disk operations.WHAT IT MEASURESHow much reading and writing to disk your account does.WHAT... Understanding MX Records and Priority MX records tell the world where to deliver your mail.WHAT THEY LOOK LIKEA hostname and a priority... Understanding Order Statuses An order moves through several states, and knowing them saves an unnecessary ticket.PENDINGThe... Understanding Renewals Keeping services active.WHEN INVOICES ARE ISSUEDIn advance of the due date, so you have time to... Understanding SPF Authorising who can send.WHAT IT ISA DNS record listing which servers may send mail for your... Understanding the IT Environment of an Organisation What you will be supporting.WHAT TO ESTABLISH WHEN JOININGWhat systems exist What each is for Who... Understanding Uptime Uptime is the percentage of time a service is reachable. It is a useful measure, but it is... Understanding User Accounts and Permissions Who may do what.WHAT AN ACCOUNT ISAn identity on a machine or service, with its own settings and... Understanding Verification Requests We will sometimes ask you to prove who you are before acting. Here is why and what to expect.WHEN... Understanding What Is Included With Your Hosting Before you buy extras.INCLUDED WITH EVERY PLANcPanel Free SSL through AutoSSL Email accounts on... Understanding WHM and How It Relates to cPanel Two control panels, two levels.WHM (WEB HOST MANAGER)Your panel. From here you create cPanel... Understanding Your Campaign Reports Reading what the platform tells you.DELIVEREDSent minus bounces. A falling delivery rate... Understanding Your cPanel Statistics and Plan Limits The panel on the right of the cPanel home page shows what you are using against what your plan... Understanding Your Email Storage Mail storage and website storage are the same pool, which surprises people.WHERE IT... Understanding Your Plan Limits The right-hand panel of the cPanel home page shows what you are using against what your plan... Understanding Your Server's Addresses Which address to use.THE SHARED ADDRESSShown in cPanel on the statistics panel. The address your... Understanding Your Welcome Email Your welcome email is the single most important message we send you. Save it somewhere you can... Unusual activity or login from a new location A security notification.WHAT TO DO IMMEDIATELYIf it was not you, change the password for that... Updating Services After Receiving a Dedicated IP A checklist of everything that may reference your address.DNSThe A record for your domain, www,... Updating WooCommerce Safely Shop updates carry more risk than ordinary site updates, because breakage costs sales.BEFORE... Updating Your Account Details Out-of-date contact details cause a large share of avoidable problems.WHEREAccount > Edit... Updating Your Contact Email and Notification Preferences cPanel sends important warnings to a contact address stored inside cPanel itself. This is... Upgrading a Service You Already Have Moving to a larger plan.WHEN TO UPGRADEYou are approaching your disk limit You are hitting... Using a CDN to Improve Speed Serving files from closer to visitors.WHAT IT DOESStores copies of your files on servers in many... Using a Control Panel on a VPS Managing without the command line.WHAT A CONTROL PANEL GIVES YOUA web interface for sites, email,... Using a Landing Page on Domains You Hold The cheapest sales channel.WHAT IT ISA simple page on the domain stating it may be available,... Using a Phone for Business Work What it does well.WHAT PHONES SUITCommunication Reading and approving Photographs and scanning... Using AI Agents Safely Constraints that matter.THE PRINCIPLEGrant the minimum capability the task requires.An agent with... Using AI for Business Administration The routine work.WHERE IT HELPSDrafting documents Summarising what you receive Extracting data... Using AI for Shop Content and Campaigns Marketing the shop.WHAT TO PRODUCECategory page content, which most shops leave empty Buying... Using AI With Customer Data Responsibly Handling information properly.WHAT COUNTS AS CUSTOMER DATANames, addresses, phone numbers, email... Using AI With Everyday Software: Briefly The section summarised.THE DIVISION THAT APPLIES EVERYWHEREThe software does the work. AI... Using AI With WooCommerce Online shops on WordPress.WHERE IT HELPS MOSTProduct descriptions at volume Category page content... Using AI With Your Email Daily correspondence.WHERE IT HELPS MOSTDrafting replies Summarising long threads Extracting... Using Aliases and Forwarders Additional addresses.WHAT AN ALIAS OR FORWARDER ISAn address that delivers to another mailbox,... Using Aliases and Plus Addressing Extra addresses that reach an existing mailbox, without creating another account.ALIASESCreate a... Using an External DNS Provider Such as Cloudflare You can keep your domain's DNS at Cloudflare or another provider rather than using our... Using Behaviour to Trigger Messages Sending based on what people do.WHAT BEHAVIOUR TRIGGERS EXISTSubscribing Purchasing Abandoning a... Using Cloudflare as a Security Layer Cloudflare sits in front of your site, filtering traffic before it reaches our servers. The free... Using Cloudflare with Your WordPress Site Cloudflare's free plan adds a global CDN, basic DDoS protection and a firewall in front of your... Using Email Across Several Devices Consistency.WHAT TO ENSUREIMAP on every device The same folder mapping The same account... Using Email for Customer Research Asking your subscribers.WHY THEY ARE A GOOD SOURCEThey chose to hear from you. They are more... Using Email History to Check What We Sent Account > Email History holds a record of every automated message sent to your account.WHAT IT... Using Email Templates for Repeated Replies If you answer the same question weekly, write it once.WHAT TO TEMPLATEAnswers to common questions... Using Email to Get Reviews The most valuable automated message.WHY REVIEWS MATTERThey affect whether strangers buy from you,... Using External Nameservers Instead Keeping DNS elsewhere.WHEN THIS APPLIESYour domain uses Cloudflare, your registrar's DNS, or... Using Gmail to Send and Receive Your Domain Email An alternative to the app: pull your domain mail into an existing Gmail account on the... Using Google Workspace or Microsoft 365 With Your Domain You can host your website with us and your email elsewhere.WHEN THIS MAKES SENSEYou need the... Using Images in Email Properly Pictures that help rather than break.THE CONSTRAINTMany email clients block images by default.... Using JetBackup to Restore Where JetBackup is available on your plan.WHAT IT PROVIDESBrowsable restore points by date, with... Using Leech Protection on Password-Protected Areas Leech protection detects when one login is being shared widely, which typically means a member... Using Messaging for Business Professional use of chat.WHY IT MATTERS HEREA large proportion of business communication arrives... Using Our Knowledgebase With Clients Not writing everything yourself.WHAT IS AVAILABLEExtensive documentation covering email setup,... Using SMTP for Transactional Email Making your site's own messages arrive.WHY THIS MATTERSOrder confirmations, password resets and... Using SMTP for Website Email Reliable sending from your site.THE PROBLEMWebsites sending mail through the default server... Using Social Media for Customer Service Answering publicly.WHAT HAPPENSCustomers ask questions in comments and messages, publicly and... Using Softaculous to Install Applications Hundreds of applications in a few clicks.WHAT IT DOESCreates the files, the database and the... Using Templates and Reusable Content Not starting from nothing.WHAT A TEMPLATE ISA prepared starting point for something you produce... Using the cPanel Zone Editor to Manage DNS Records The Zone Editor manages the DNS records for domains that use our nameservers. If your domain uses... Using the Internet Well: Everything That Matters, Briefly The summary.THE BROWSER SKILLS THAT SAVE MOST TIMEFinding text within a page, reopening a closed... Using the Knowledgebase Support > Knowledgebase holds articles on hosting, domains, email, security and... Using the Same Mailbox on Several Devices This works properly only with IMAP.WHAT IMAP GIVES YOURead a message on your phone and it shows... Using the Shopping Cart How ordering works.ADDING ITEMSChoose a product, select the billing cycle, and add to cart.You... Using Track Delivery to Diagnose Email Problems Track Delivery shows what happened to messages sent from your account. It answers "did it... Using Webmail Browser access.WHEREYour domain followed by /webmail.Or through cPanel.WHEN IT IS USEFULOn a... Using WhatsApp and Messaging for Business Where many Nigerian customers actually communicate.WHY IT MATTERSFor a large proportion of... Using WhatsApp for Business Enquiries Where many Nigerian customers prefer to talk.WHY IT MATTERSA contact form that produces two... Using WHM's Account Listing and Search Once you pass a dozen accounts, finding the right one quickly matters.THE MAIN TOOLWHM >... Using ZillionKingHost AI for Business Administration The routine work.WHERE IT HELPSDrafting documents Summarising what you receive Extracting data... Verifying Payment Requests The procedure.WHEN TO VERIFYAny new bank details Any change to existing details Any unusually... Video File Formats and Sizes Technical basics.WHAT FORMAT TO USEMP4, for almost everything.Widely supported and efficient.WHAT... Viewing and Replying to Support Tickets Support > Tickets holds every conversation, open and closed.THE STATUSESOpen. With us,... Warming a New Dedicated IP for Email A new address has no sending history, and receiving providers treat unknown addresses... 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Where ZillionKingHost AI Fits Alongside Your Other Services Using it with your hosting.WHAT IT COMPLEMENTSYour website, by helping produce content Your... Which DNS Records to Proxy Getting the cloud icons right.PROXY THESEThe root domain A record The www record Any subdomain... Which Passwords Matter Most Prioritising.THE ORDER OF IMPORTANCEYour email Your password manager Your domain registrar Your... Who Attacks Small Businesses and Why Motivation.WHAT MOST ATTACKS AREAutomated and indiscriminate.Software scans continuously and... Who Should Own Your Domain The most important ownership question.THE ANSWERYou. In an account you control.WHY IT MATTERS... WHOIS and What It Shows WHOIS is the public directory of domain registrations.WHAT IS TYPICALLY PUBLISHEDThe domain name... Why a Domain Transfer Was Rejected Transfers fail for a small set of reasons, all identifiable.THE USUAL CAUSESThe domain is locked... Why an Order May Be Held for Verification Some orders are held for review before provisioning. It is routine and usually resolved... Why an Order Was Flagged for Review Automated fraud checks hold some orders before provisioning. It is routine.COMMON TRIGGERSThe... Why Email Goes to Spam The fundamentals.WHAT RECEIVING SERVERS DECIDEWhether to accept your mail Whether to deliver it... Why Email Marketing Still Works The channel you own.THE ARGUMENTSearch rankings move. Social platforms change their rules and... Why Emails Land in Spam The main causes, in order.AUTHENTICATION FAILURESSPF, DKIM or DMARC missing or misconfigured.The... Why Form Emails Do Not Arrive The most common form problem.THE USUAL CAUSEThe form sends from an address that is not yours, or... Why Forms Attract Spam Understanding the problem.WHAT HAPPENSAutomated scripts find forms and submit them... Why Hosting Accounts Get Suspended Suspension is not arbitrary. These are the reasons, roughly in order of how often they... Why Mail Stops After a DNS Change The most common DNS casualty.WHAT HAPPENEDAlmost always one of three things.MX RECORDS NOT... Why Not to Send Campaigns Through Hosting The limits and why they exist.THE HARD LIMITSShared hosting enforces an hourly sending limit. A... Why Password Reuse Is the Biggest Risk The most common failure.WHAT HAPPENSA service you used is breached.Your email address and... Why Use Email on Your Own Domain An address at your own domain is included with your hosting and is worth setting up on the first... Why We Ask for Verification Before Making Account Changes When you ask us to reset a password, change the registered email, unlock a domain or transfer... Why WordPress Needs a Real Cron Job Here An important difference on our servers.HOW WORDPRESS NORMALLY SCHEDULES WORKBy default it... Why wp-cron.php Is Blocked on Our Servers and How to Set Up a Real Cron Job For stability reasons, HTTP requests to /wp-cron.php are blocked across the ZillionKingHost... Why Written Agreements Matter The practical case.WHAT THEY ARE FORRecording what was agreed, so both parties remember the same... Why You Cannot Reach Your Own Site (Firewall Blocks) If your site loads for everyone else but not for you, your IP address has almost certainly been... Why You Should Not Use a Catch-All Address A catch-all accepts mail sent to any address at your domain. It sounds convenient.WHY IT IS A... Why Your Domain Is Not Resolving Work through these in order.1. IS IT REGISTERED AND CURRENT?Look it up in WHOIS. Check the expiry... Why Your Email Goes to Spam Deliverability is decided by the receiving provider, and several factors combine.THE USUAL... 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