Access removed.
CHECK THE REASON
You will have received a notice. Read it.
Client Area > Services shows the status.
IF IT IS NON-PAYMENT
Pay the outstanding invoice. Reactivation is usually quick and automatic.
Your data is untouched during suspension.
IF IT IS ABUSE OR MALWARE
The content must be dealt with before access is restored.
We can usually arrange temporary access to clean the account, or supply a copy of the files. Ask in the ticket.
IF IT IS RESOURCE USAGE
Identify the cause, fix it, and tell us what changed.
Frequently caching resolves it.
WHAT NOT TO DO
Ignore it. Extended non-payment eventually leads to termination, at which point data is removed.
IF YOU DID NOT RECEIVE A NOTICE
Check the email address on your account. If it is on the suspended domain, you could not have received it.
That is why a contact address on a different domain matters.
HOW TO RESOLVE IT
Open a ticket. We will tell you exactly what is required.
