Fulfilling orders well.
THE PROCESS
Print or view the order Pick the items Check against the order Pack Label Dispatch Mark completed and send tracking
THE CHECK STEP
Checking against the order before sealing prevents most fulfilment errors.
A wrong item costs a return, a refund and a review.
PACKAGING
Adequate for the journey. Nigerian delivery is not gentle.
Under-packaging costs more in damage claims than packaging costs.
WHAT TO INCLUDE
An invoice or delivery note Return instructions Anything that makes the experience better
THE PERSONAL TOUCH
A short handwritten note costs nothing and is remembered.
Small shops can do this; large ones cannot.
DISPATCH TIMING
Consistent. If you dispatch daily at a set time, say so.
MARKING COMPLETED
Immediately. That triggers the customer's dispatch email.
WHAT TO RECORD
Which courier, which tracking number, against which order.
