Knowledgebase

Categories

Viewing articles tagged 'phonemessagingbusiness'

Adding WhatsApp to Your Website Making it one tap.WHAT TO ADDA link that opens a conversation with your number.WHEREIn the header... Answering the Phone Well The basics.WHY IT MATTERSFor many customers, a call is the test of whether you are real.An... Broadcasting and Group Messaging Reaching several customers.BROADCAST LISTSSend to many people, each receiving it... Choosing Which Channels to Offer Deciding where to be reachable.WHAT TO CONSIDERWhere your customers already are What you can... Customer Data in Messaging Privacy considerations.WHAT YOU HOLDNames, numbers, addresses, order details, conversations.That... Following Up on Enquiries The work most businesses skip.THE PROBLEMAn enquiry answered and never followed up.Most enquiries... Handling Difficult Calls Complaints and pressure.WHAT TO DO FIRSTListen fully before responding.Interrupting... Handling Messages When You Are Busy Realistic management.THE PROBLEMMessages arrive while you are working, and answering constantly... How Nigerian Customers Actually Contact Businesses Where enquiries come from.WHAT MOST BUSINESSES ASSUMEEmail and a contact form.WHAT ACTUALLY... Keeping Records of Customer Communication What was said.WHY IT MATTERSDisputes about what was agreed Continuity when someone else handles... Making Your Contact Details Easy to Find Reducing friction.WHERE THEY SHOULD BEIn the header, on every page In the footer, on every page... Managing Calls You Cannot Take Voicemail and call-backs.WHAT TO SET UPA voicemail greeting stating your business and when you... Managing Communication as You Grow Scaling.WHAT BREAKS FIRSTOne person handling everything Conversations on a personal device No... Messaging and Fraud Risks on these channels.WHAT HAPPENSFake accounts impersonating your business Customers deceived... Not Losing Enquiries The most expensive failure.HOW ENQUIRIES GET LOSTA message read and not answered A missed call... Organising WhatsApp Conversations Managing volume.THE PROBLEMConversations accumulate and enquiries get lost.WHAT TO USELabels, to... Phone and Messaging: Everything That Matters, Briefly The whole category in one page.WHERE ENQUIRIES ACTUALLY ARRIVEPhone and WhatsApp, for most... Selling Through WhatsApp Taking orders by message.WHY IT WORKS HEREMany customers prefer messaging to a website... Setting Expectations About Response Times What customers should expect.WHY IT MATTERSWithout a stated expectation, a customer who does not... Setting Up WhatsApp for Business Getting started properly.WHAT TO USEThe business version of the application, which offers... Sharing Communication With a Team More than one person answering.WHAT TO ESTABLISHWho answers what How handovers work Where... Taking Orders and Enquiries by Phone Capturing information.WHAT TO CAPTUREName Phone number What they want Delivery address, if... The Limits of Messaging for Business When to use something else.WHAT MESSAGING IS GOOD FORQuick questions Quotes and photographs... Using a Business Number Separating business from personal.WHY SEPARATEYou can put it away outside hours It can be handed... Using Quick Replies and Automation Responding faster.WHAT QUICK REPLIES ARESaved responses you insert with a shortcut.WHAT TO... Why Response Speed Wins Work The competitive advantage.WHAT HAPPENS WHEN SOMEONE ENQUIRESThey frequently contact several...

Back

Are you happy with your experience? Leave us a review on Trustpilot.