Knowledgebase

Shopping Cart Behaviour Print

  • buildingonlineshop, building, caching, plugins, woocommerce, email, troubleshooting, redirects
  • 0

How the cart works.

WHAT TO CONFIGURE

Whether adding to cart redirects to the cart or stays on the page Whether a cart icon shows the count How long a cart persists

CART PERSISTENCE

For logged-in customers, carts usually persist.

For guests, they rely on cookies and are lost when those clear.

THE CACHING PROBLEM

Cart and checkout pages must not be cached.

If they are, a customer may see someone else's cart, or an empty one.

Every caching plugin should exclude them. Verify yours does.

STOCK HELD IN CARTS

Items in a cart are not reserved by default.

Two customers can add the last item and one will be disappointed at checkout.

For scarce stock, consider a hold period on pending orders.

ABANDONED CARTS

Recovering them requires capturing an email address before abandonment.

Plugins do this. Consider whether the follow-up is welcome or intrusive.

WHAT TO TEST

Adding, updating quantities, removing, and applying a coupon.


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