Login details missing.
CHECK YOUR SPAM FOLDER
The most common explanation.
CHECK THE ADDRESS
Confirm the email address on your account is correct and one you can access.
Client Area > Account Details.
GET THE DETAILS ANOTHER WAY
Client Area > Services > select the service.
The service page shows your username, server details and nameservers, and provides a direct cPanel login requiring no password.
That is frequently easier than finding the email.
RESET THE PASSWORD
From the same page, if you need a password rather than the direct login.
IF THE SERVICE SHOWS AS PENDING
The welcome email is sent on activation. If the service is not yet active, it has not been sent.
Check whether the invoice is paid.
IF YOU STILL CANNOT ACCESS IT
Open a ticket. We will resend the details or provide them directly.
PREVENTING IT
Add our address to your contacts so future notices are not filtered.
