Invoices are raised in advance of the due date so you have time to arrange payment.
THE CYCLE
An invoice is generated a set number of days before the service renewal date and emailed to you. Reminders follow at intervals if it remains unpaid. On the due date, payment is expected. After the due date a short grace period applies, with a late notice. After the grace period, the service is suspended. After an extended period of non-payment, the service is terminated and data removed.
The exact number of days at each stage is shown on the invoice and in the reminder emails.
WHY YOU MAY NOT SEE THEM
The email address on your Client Area profile is out of date Our messages are being filed as spam A mailbox on the domain we are hosting is full, which is a particularly awkward failure since the hosting in question is the thing about to be suspended
WHAT TO DO
Keep your Client Area email current, ideally on a different domain from the one we host. Add our sending address to your contacts. Check Billing > My Invoices directly rather than relying on email.
