The Zone Editor manages the DNS records for domains that use our nameservers. If your domain uses Cloudflare or another DNS provider, changes must be made there instead, as records set here will have no effect.
OPENING IT
cPanel > Zone Editor under Domains. Click Manage beside the domain.
THE RECORD TYPES
A: points a name to an IPv4 address. Used for the domain itself and for subdomains.
- CNAME: points a name to another name. Commonly used for verification and third-party services.
- MX: directs email for the domain to a mail server. Priority matters, lowest number wins.
- TXT: holds text. Used for SPF, DKIM, DMARC and ownership verification.
- SRV: used by some services such as VoIP.
ADDING A RECORD
- Click Add Record and choose the type.
- Enter the Name. Leave it as the domain for the root, or enter a prefix for a subdomain.
- Set the TTL. 14400 is a safe default; use 300 while testing.
- Enter the value and Save.
CAUTIONS
Do not delete MX or SPF records unless you are deliberately moving email, as deleting them stops mail arriving. Changes take from a few minutes to a few hours depending on TTL. If you are unsure, open a ticket with the exact record your provider asked for and we will add it.
