An order moves through several states, and knowing them saves an unnecessary ticket.
PENDING
The order exists but has not been provisioned, usually because payment has not confirmed. Card and Paystack payments clear this within moments. Bank transfers wait for manual verification.
ACTIVE
The service is provisioned and running. Your welcome email has been sent.
FRAUD
The order was flagged by automated checks and is under review. This does not mean we believe you have done anything wrong; it means something did not match. Respond to the verification request promptly and it is resolved.
CANCELLED
The order was cancelled before provisioning, or at your request.
SUSPENDED
An active service taken offline, usually for non-payment. Data remains intact.
TERMINATED
The service has been removed and its data deleted.
IF AN ORDER STAYS PENDING
More than a couple of hours after payment confirmed, open a ticket with the invoice number. Occasionally provisioning fails silently and needs a manual push, which takes us a minute.
Check Services > My Services for the current status rather than relying on whether an email arrived.
