What you will be supporting.
WHAT TO ESTABLISH WHEN JOINING
What systems exist What each is for Who uses them Who administers them What depends on what
WHAT A TYPICAL SMALL ORGANISATION HAS
End-user devices A network and internet connection Email, usually hosted File storage Business applications A website Printers and peripherals
WHAT A LARGER ONE ADDS
Servers, physical or virtual Directory services, managing identity and access Centralised management of devices Monitoring Formal support processes
WHAT DIRECTORY SERVICES DO
Hold accounts, groups and policies centrally, so access is managed in one place.
WHY THAT MATTERS
It is how permissions, passwords and device policies are applied consistently.
WHAT TO LEARN FIRST IN ANY ENVIRONMENT
Where things are documented Who knows what What is most critical
WHAT TO BUILD
Your own notes, from day one.
