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Viewing articles tagged 'fraudprevention'

Balancing Security and Customer Experience Not treating everyone as a suspect.THE TENSIONControls reduce fraud and add friction.WHAT TO... Card Fraud and Chargebacks Stolen card payments.WHAT HAPPENSAn order is paid with a stolen card.The genuine cardholder... Cash on Delivery Fraud Refusals and abuse.WHAT HAPPENSAn order is placed with no intention to pay.You pay for delivery... Fake Payment Screenshots A common problem here.WHAT HAPPENSA customer sends a screenshot appearing to show a completed... Fraud Prevention: Everything That Matters, Briefly The whole category in one page.THE CONTROL THAT PREVENTS THE MOST DAMAGENo change to payment... How Fraudsters Choose Targets Understanding selection.WHAT MAKES A BUSINESS ATTRACTIVEVisible online, with named staff and... Keeping Records That Protect You Evidence.WHAT TO KEEPOrder records Delivery confirmation Payment records Communication with... Monitoring for Fraud What to check regularly.WHAT TO CHECK WEEKLYUnusual orders Failed payment patterns Pending orders... Payment Controls for Small Businesses Practical procedures.WHAT TO PUT IN PLACENo payment details changed without a phone call to a... Payment Redirection Fraud The most damaging attack.WHAT HAPPENSA message appears to come from a supplier, a client, or a... Protecting Against Email Compromise When your account is used against you.WHAT HAPPENSSomeone gains access to a business email... Protecting Customers From Fraud in Your Name Reducing harm to them.WHAT CUSTOMERS SHOULD KNOWYour official channels Which account payments go... Protecting Your Accounts From Takeover Account security against fraud.WHICH ACCOUNTS ARE TARGETEDEmail Hosting Domain registrar Payment... Protecting Your Own Payments When you are the one paying.WHAT TO VERIFY BEFORE PAYING ANYONEThat you know who you are paying... Recognising Phishing Messages designed to steal credentials.WHAT THEY DODirect you to a page that looks genuine, to... Recognising Urgency as a Tactic The common thread.WHY URGENCY IS USEDIt prevents verification.Someone who takes an hour to check... Reporting Fraud Who to tell.YOUR BANKImmediately, for anything involving payment.They may be able to stop or... Reviewing Your Fraud Controls Periodic assessment.WHAT TO REVIEW ANNUALLYYour payment approval procedure Who can authorise what... Securing Your Online Shop Against Fraud Shop-specific controls.WHAT TO ENABLEYour gateway's fraud screening Address verification, where... The Kinds of Fraud Businesses Face An overview.FRAUD AGAINST YOUR SALESStolen card payments producing chargebacks Fake bank transfer... Training Staff to Recognise Fraud What they need to know.WHAT TO TEACHThat messages can look completely genuine That urgency is a... Verifying Customers and Suppliers Knowing who you deal with.FOR NEW CUSTOMERSConfirm contact details work For large orders, verify... Verifying Payment Requests The procedure.WHEN TO VERIFYAny new bank details Any change to existing details Any unusually... What to Do After a Fraud Attempt Whether or not it succeeded.IF IT FAILEDRecord what happened Tell staff what to watch for Check... When Someone Impersonates Your Business Fake accounts and listings.WHAT HAPPENSSomeone creates a profile, page or listing using your... Why Fraud Has Become More Convincing What changed.WHAT USED TO IDENTIFY FRAUDPoor spelling and grammar Obviously wrong formatting...

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