Some orders are held for review before provisioning. It is routine and usually resolved quickly.
WHY IT HAPPENS
The billing address does not match the payment method's registered address The order is a first order with a high value The IP address used is in a different country from the billing address, including VPN use Several orders were placed in quick succession The email address is from a disposable provider The payment method has been associated with problems elsewhere
None of these means we think you are committing fraud. Automated checks are deliberately cautious, because fraudulent hosting orders are used to host phishing and malware, and stopping them protects everyone on the server.
WHAT YOU WILL BE ASKED FOR
Usually confirmation from the registered email address. For higher-value orders, identification or proof of the payment method.
RESOLVING IT QUICKLY
Reply through the ticket promptly with what was asked for. Make sure your billing address matches your card. Avoid ordering through a VPN. Use a business or personal email address rather than a disposable one.
If you believe an order was held in error, say so in the ticket and we will review it.
