Knowledgebase

Checklist: When a Device Is Lost or Stolen Print

  • cybersecurity, cyber, email, domain, twofactor, password, woocommerce, billing
  • 0

Immediate actions.

IMMEDIATELY

Wipe it remotely, if possible Report it, if stolen

THEN, FROM A CLEAN DEVICE

Change the password on every account it accessed Start with email End all active sessions on those accounts

SECOND FACTOR

If the device held your authentication application, reset two-factor on affected accounts using your recovery codes

THAT IS WHY THEY ARE STORED SEPARATELY

ACCOUNTS TO PRIORITISE

Email Banking and payments Domain registrar and hosting Anything holding customer data

THEN

Remove the device from trusted-device lists Check for activity you did not perform Check for rules or changes made

IF IT HELD BUSINESS DATA

Establish what, and whether obligations follow.

Take advice if personal data was involved.

RECORD

What happened, when, and what you did.

AFTERWARDS

Review whether encryption and locks were enabled.

If they were, the position is far better than if not.


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