The daily work.
THE ORDER STATUSES
- Pending: awaiting payment
- Processing: paid, not yet dispatched
- On hold: awaiting manual confirmation
- Completed: dispatched
Cancelled and refunded
WHAT YOUR ROUTINE SHOULD BE
Check new orders Confirm payment where manual Pick and pack Dispatch and mark completed Send tracking where available
WHY STATUS MATTERS
The customer receives emails based on it.
An order left as processing after dispatch means the customer never hears it shipped.
FOR BANK TRANSFER ORDERS
Confirm funds in your own account before dispatching.
Never on a screenshot.
FOR PENDING ORDERS
Set a period after which you cancel and release stock.
WHAT TO CHECK DAILY
New orders Failed payments Anything stuck
WHAT TO CHECK WEEKLY
Gateway transactions against shop orders Pending orders older than your hold period
