Being clear about the boundary prevents difficult conversations later.
WE HANDLE
Server hardware, network and uptime Operating system and control panel updates Server-level security and firewall Server-level backups within your plan's retention Support to you, the reseller
YOU HANDLE
Creating, configuring and managing client accounts All support to your clients. They have no relationship with us, and we will refer them back to you. Billing your clients and chasing your own payments Setting and enforcing your own terms and acceptable use Responding to abuse reports we forward about your clients Your clients' data and their backups, unless you have told them otherwise
YOUR CLIENTS HANDLE
Their own website software, updates and content, unless you have sold them a maintenance arrangement
THE PART PEOPLE UNDERESTIMATE
Client support. Selling hosting means answering questions about email settings, WordPress errors and DNS at inconvenient times. Price for it, or make clear what is not included.
THE PART THAT BITES
If your reseller invoice goes unpaid, every client account suspends at once. Your clients experience an outage caused by your billing. Keep a buffer.
