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Viewing articles tagged 'reseller'

A Maintenance Plan Description You Can Adapt Wording for what you sell.WHAT IS INCLUDEDCore, theme and plugin updates, applied monthly after a... A Migration Checklist You Can Use Every step, in order.BEFOREAccess to current hosting obtained, or a full backup provided Current... A Monthly Reseller Routine What to do regularly.WEEKLYCheck for update notices and announcements Apply maintenance to sites... A New Client Checklist Every step, in order.BEFORE CREATING THE ACCOUNTRequirements established: sites, mailboxes,... A Realistic First Year as a Reseller What to expect.MONTHS ONE TO THREEReseller plan set up, nameservers configured, packages created... Affiliate Versus Reseller: Which Suits You Both let you earn from hosting. They suit different situations.AFFILIATEThe customer is ours.... Automated Device Enrolment Devices configured from first power-on.WHAT IT PROVIDESDevices purchased through approved... Backups for Client Sites Deciding and stating your position.THE THREE POSITIONSYou take backups and can restore on... Backups When You Host Client Sites Responsibility across several accounts.DECIDE YOUR POSITIONYou take backups and can restore on... Bandwidth and Disk Reports for Clients Clients ask what they are using, particularly when you suggest an upgrade.WHERE TO FIND ITWHM... Branding Your Reseller Hosting Clients should see your brand, not ours.CPANEL AND WHM BRANDINGWHM > Account Functions >... Building a Sustainable Reseller Business The long view.WHAT SUSTAINS ITRecurring revenue that covers the time it consumes Clients who stay... Building Recurring Revenue Stability rather than projects.WHY IT MATTERSProject revenue is unpredictable. A month with no... Building Repeatable Support Processes Efficiency.WHAT TO STANDARDISEDiagnostic steps for common problems Standard responses Onboarding... Building Your Own Support Knowledge Not solving the same problem twice.WHAT TO RECORDEvery problem you solved, and how... Bundling Hosting With Other Services Where the margin actually is.THE PRINCIPLEHosting alone is thin. Hosting as part of something... Buying as a Reseller for Your Clients Ordering on behalf of others.THE TWO APPROACHESReseller hosting, where you hold one account and... Choosing a Hosting Plan at Checkout Four things decide which plan fits.HOW MANY WEBSITESEntry plans typically allow one. If you run... Choosing Between an Addon Domain and a Separate Account Where to host a second site.ADDON DOMAINSame account, shared resources, one login, one... Choosing What to Sell Designing your offering.KEEP IT SIMPLEThree packages. Small, medium, large.A page with eight... Choosing What You Actually Need Avoiding buying the wrong thing.FOR A SIMPLE WEBSITEShared Hosting and a domain name. That is all... Client Documentation Worth Keeping What to record per client.WHAT TO RECORDDomain and where it is registered, with renewal date... Cloudflare for Reseller and Client Sites Managing it for others.WHOSE ACCOUNTThe client's. Their domain, their DNS, their account.For the... Common Questions from New Resellers Short answers.HOW MANY CLIENTS DO I NEED?Enough that recurring revenue covers your costs and... Common Reseller Mistakes What goes wrong.UNDERPRICINGThe most common. A monthly fee that does not cover the support... Common Reseller Mistakes and How to Avoid Them The things that most often go wrong, from people who have been through them.SELLING UNLIMITEDYour... Communicating Downtime and Maintenance to Clients How you communicate during an incident determines whether clients remember it at all.DURING AN... Communicating During an Incident When something is down.TELL THEM FIRSTBefore they notice, if you can. A client who discovers the... Communicating Price and Value to Clients Explaining what they are paying for.THE PROBLEMHosting looks like a commodity. A client comparing... Cost Management for a VPS Keeping spending proportionate.WHAT YOU PAY FORThe server itself Any control panel licence Backup... Creating a cPanel Account for a Client Each client site gets its own account.CREATING ITWHM > Account Functions > Create a New... Creating a Standard Onboarding Process Doing the same things in the same order for every client removes most future support.YOUR... Creating and Managing Packages in WHM The technical side of your offering.WHAT A PACKAGE ISA template of limits applied when creating... Creating Client Accounts The routine task.THE PROCESSWHM > Create a New Account.Enter the domain, a username, a strong... Creating Your First Hosting Package in WHM A package is a template of limits. Create packages before creating accounts.CREATING ONEWHM >... Deciding What Not to Offer Saying no to work.WHAT TO DECLINEApplications you cannot support Clients whose requirements... Dedicated IPs and Private Nameservers Resellers setting up their own nameservers often ask whether they need a dedicated IP.THE SHORT... Defining What Support You Provide Scope.WHAT TO DEFINEWhat is included in the hosting What is chargeable What you do not do at... Delivering Bad News Outages, data loss and difficult answers.WHEN THIS ARISESAn outage Data that cannot be recovered... Do You Actually Need a Dedicated IP? Work through this before ordering.YOU PROBABLY DO IFA third-party service requires a fixed,... Documenting Your Own Answers Building a knowledge base.WHYThe same questions recur.Answering them fresh each time wastes... Documenting Your Own Processes Making the business repeatable.WHAT TO DOCUMENTCreating a new client account, step by step... Domain Limits on Your Plan What your plan allows.WHAT IS LIMITEDAddon domains Subdomains Parked domains or aliasesWHERE TO... Email Marketing for Resellers and Developers Running it for clients.WHOSE ACCOUNTThe client's. Their list, their platform account, their... Email Sending Limits Across Your Accounts One compromised mailbox can damage the sending reputation of every account you host.WHERE TO SET... Escalating Client Problems Correctly Deciding what to send us.WHAT TO SEND USServer-level errors Resource limits you cannot explain... Explaining Technical Problems Simply Translation.THE PRINCIPLEExplain the effect and the fix, not the mechanism.WHAT CLIENTS WANT TO... Finding Your First Clients Where the initial customers come from.THE REALISTIC ANSWERPeople you already know, and people you... Getting Help: Hiring or Subcontracting When you cannot do everything.WHAT TO DELEGATE FIRSTRoutine work that consumes time and not... Getting Support from Us as a Reseller You are our customer. Your clients are yours. Escalating well gets faster answers.WHEN TO... Getting Testimonials and Referrals Making satisfied clients useful.WHEN TO ASKAfter you resolved something for them. That is when... Getting the Most From the Affiliate Programme A summary of what actually matters.SET UP PROPERLYJoin, read the terms, test your link, keep your... Giving Clients Access Appropriately Who can do what.WHAT TO GIVE THEMTheir cPanel login, always. It is their account and their... Growing Beyond a Single Reseller Plan Scaling up.THE SIGNSYour allocation consistently near its limits Resource contention between... Handling a Client Who Wants to Leave The end of a relationship.FIRST, ASK WHYGenuinely. Sometimes it is a fixable problem nobody told... Handling a Compromised Client Site When one gets hacked.IMMEDIATE PRIORITIESContain it, so other accounts are not affected Establish... Handling Abuse Complaints About Client Sites When a client causes a problem.WHAT ARRIVESA notice from us about spam, malware, phishing or... Handling Abuse Complaints About Clients When a client causes problems.WHAT MIGHT ARISESpam sent from their account A compromised site... Handling an Abuse Report About a Client We forward abuse reports concerning your accounts to you. Acting quickly protects your other... Handling Angry Clients Difficult conversations.WHAT TO DO FIRSTLet them finish Acknowledge the problem specifically Do... Handling Client Data Responsibly Obligations that come with hosting for others.WHAT YOU HOLDYour clients' business data, their... Handling Client Domains Registration and ownership.THE RULERegister client domains in the client's name, with their... Handling Client Support Requests The daily work of the business.RESPOND QUICKLYEven to acknowledge. A client who has heard nothing... Handling Growth Without Losing Quality Scaling carefully.WHAT BREAKS FIRSTSupport response time Your own attention to detail... Handling Late Payment The unavoidable part.HAVE A PROCESSInvoice, reminder before due date, reminder on due date,... Handling Questions From People You Referred People who act on your recommendation sometimes come back to you with questions.WHAT TO DOFor... Handling Refund Requests When a client wants their money back.WHEN IT ARISESShortly after signup, having changed their... Handling Support Requests from Your Clients Your clients contact you, not us. Deciding in advance what you cover keeps that manageable.WHAT... Helping Clients with Email Problems Email generates more reseller support tickets than everything else combined. Most are the same... Helping Clients with WordPress Problems Most reseller clients run WordPress, and most of their problems are the same few.WHITE... Hosting Terms Explained Shared hosting, resellers, VPS and the rest.SHARED HOSTINGMany accounts on one server, sharing... How to Buy Domain Reseller Services Selling domains to others.WHAT IT ISAn arrangement letting you register domains for clients at... How to Buy Hosting for Multiple Websites Several sites, one account.THE OPTIONSOne hosting plan with enough addon domains for all your... How to Buy ZillionKingHost Academy Access Learning materials.WHAT IT ISCourses and learning materials covering hosting, website building... Increasing Revenue from Existing Clients The easier growth.WHY IT IS EASIERThey already trust you. The hardest part is done.WHAT TO OFFERA... Insurance and Liability as a Reseller Thinking about what could go wrong.THE EXPOSURESA client's site down for an extended period,... Is a Hosting Business Worth Starting? An honest assessment before you commit.WHAT THE BUSINESS ACTUALLY ISYou buy capacity wholesale... Is a VPS Still Right for You? A question worth revisiting annually.THE HONEST QUESTIONSAre you applying updates promptly, or is... Keeping Client Sites Off Nulled Software Protecting your allocation.THE PROBLEMClients install nulled themes and plugins because the... Keeping Client Sites Updated The maintenance problem.THE PROBLEMUnmaintained client sites get compromised. That becomes your... Keeping Records of Your Client Accounts Once past a handful of accounts, memory stops being a system.WHAT TO RECORD PER CLIENTClient name... Knowing When to Escalate to Us Working with your host.WHEN TO ESCALATEServer-level problems affecting several accounts Anything... Knowing When to Raise Your Prices Recognising the signal.THE SIGNALSYou are busy and not making enough Support time exceeds what... Logging In to a Client's cPanel You can access any account inside your reseller allocation without knowing the client's... Managed VPS Versus Self-Managed If you do take a VPS.SELF-MANAGEDYou handle everything: operating system updates, security,... Managing Cash Flow as a Reseller Money in and money out.THE STRUCTUREYou pay for your reseller plan, usually monthly or annually,... Managing Client Expectations Preventing dissatisfaction.WHAT CAUSES MOST DISSATISFACTIONExpectations, not performance.WHAT TO... Managing Difficult Clients When the relationship strains.THE COMMON DIFFICULTIESConstant small requests outside what was... Managing DNS for Multiple Domains Several sites at Cloudflare.ADDING EACH DOMAINEach is a separate zone with its own records and... Managing DNS Zones for Client Accounts Every account you create gets a DNS zone, which you manage from WHM.EDITING A ZONEWHM > DNS... Managing Multiple Services on One Account Several hosting packages, domains and add-ons can sit under one Client Area login.SEEING WHAT YOU... Managing Overdue Accounts Non-payment.WHAT TO ESTABLISH IN ADVANCEYour terms: when payment is due, what happens if it is... Managing Resource-Heavy Clients When one client affects the others.THE SITUATIONYour allocation's CPU and memory limits are... Managing Support Load as You Grow Capacity.WHAT HAPPENS AS CLIENT NUMBERS GROWRequests increase Response times lengthen You become... Marketing a Small Hosting Business Getting found.WHAT ACTUALLY WORKSReferrals from satisfied clients Existing relationships from... Measuring Whether the Business Works The numbers that matter.WHAT TO TRACKNumber of clients Monthly recurring revenue Revenue per... Migrating a Client's Site to Your Hosting The work that wins the client.BEFORE STARTINGGet access to the current hosting, or a full backup... Migrating Client Accounts to Your Reseller Account Bringing existing clients from another host is straightforward if sequenced properly.THE PROCESS... Modifying an Existing Client Account Limits, packages and details can be changed at any time without recreating the account.CHANGING... Monitoring Client Sites Knowing before they tell you.WHAT TO MONITORWhether each site responds Whether it responds... Monitoring Your Reseller Account Watching the whole allocation.WHAT TO WATCHTotal disk against your allocation Total bandwidth... Monitoring Your Reseller Resource Usage Your reseller account has an overall allocation, and the accounts inside it draw from it... Moving From a VPS Back to Shared Hosting Sometimes the right decision.WHEN IT MAKES SENSEThe maintenance burden exceeds the benefit You... Moving from Reseller Hosting to a VPS A VPS gives control. It also gives you a server to look after.WHEN IT IS WARRANTEDYou need root... Offboarding a Client Properly The process at the end.WHAT TO DOConfirm the leaving date in writingProvide a full backup: files,... Offering Email-Only Hosting A smaller product with real demand.THE SITUATIONBusinesses with a domain and no website, or with... Offering Managed WordPress as a Product Specialising in one platform.WHAT IT MEANSHosting configured specifically for WordPress, with... Offering Performance Optimisation Selling speed as a service.WHAT IT INVOLVESMeasuring the current state Enabling and configuring... Offering Security Hardening and Cleanup Two related services.HARDENINGApplied once: permissions, admin protection, two-factor, removing... Offering Staging Environments Selling safety.WHAT IT ISA copy of a client's site where changes can be tested before going... Offering White-Label and Reseller Arrangements Others selling your product.WHAT WHITE-LABELLING MEANSThe product presented under the reseller's... Onboarding a New Client The first two weeks.WHAT TO ESTABLISH BEFORE ANYTHINGWhat they need: how many sites, mailboxes,... Onboarding a New Hosting Client Starting well.WHAT TO COLLECTTheir contact details, including a phone number Their domain and... Opening Effective Tickets as a Reseller Getting faster answers.WHAT TO INCLUDEThe affected cPanel account username The domain The exact... Ordering Additional Services Adding a second hosting package, a domain or an add-on works the same way as your first... Ordering for a Client If you build websites, decide early which model you are using.THE OPTIONSYou hold the account and... Ordering Reseller Hosting Reseller hosting gives you WHM and the ability to create cPanel accounts for clients.BEFORE... Overselling: What It Means and Whether to Do It Overselling means allocating more capacity across your packages than your reseller plan actually... Paying for Someone Else's Service, or Having Someone Else Pay Yours Web designers paying for a client's hosting, or a client paying an invoice raised to an agency,... Planning for Growth as a Reseller The constraints that bite are rarely technical.WHAT SCALES EASILYDisk and bandwidth. Upgrade the... Planning for Growth With Your Provider Staying ahead of your limits.WHAT TO WATCHTotal disk and bandwidth against your allocation... Planning for Your Own Absence What happens if you are unavailable.THE RISKA one-person hosting business where only you know... Playbook: Email Not Working The most frequent request.ESTABLISH FIRSTSending, receiving, or both? All recipients or specific... Playbook: I Cannot Log In Access problems.ESTABLISH FIRSTLog in to what: cPanel, their site, email, or your billing... Playbook: I Need More Resources Limits and upgrades.ESTABLISH FIRSTWhat limit are they hitting? Is the usage legitimate? What... Playbook: I Think I Have Been Hacked Security incidents.ESTABLISH FIRSTWhat did they notice? When? What have they already done?WHAT TO... Playbook: Migration Requests Bringing a site in.ESTABLISH FIRSTWhere it is now What it is built on Whether they have access to... Playbook: My Domain Is Not Working DNS and domain issues.ESTABLISH FIRSTWas it working before? What changed? Where is the domain... Playbook: My Website Is Down The most urgent request.FIRST, ESTABLISHIs it actually down, or down for them? What error do they... Playbook: The Site Is Slow Performance complaints.ESTABLISH FIRSTSlow for them, or for everyone? All pages or specific ones?... Positioning Against Large Hosting Companies Competing when you cannot match scale.WHAT YOU CANNOT WIN ONPrice Infrastructure claims Feature... Presenting Yourself Professionally Small things that matter.EMAIL ON YOUR OWN DOMAINA hosting provider emailing from a free mail... Pricing Different Customer Types Charging differently.WHERE IT IS LEGITIMATEVolume discounts for larger orders Trade prices for... Pricing Hosting Profitably Working out what to charge.WHAT IT COSTS YOUYour reseller plan, divided by the number of clients... Pricing Your Reseller Hosting Your prices are entirely yours to set. These are the things worth working out first.KNOW YOUR... Providing a Client Area Where clients manage their account.WHAT IT PROVIDESInvoices and payment Service details A support... Providing Backups to Your Clients Decide your position, state it, and then actually do it.THE OPTIONSYou take backups and can... Providing White-Label Services to Other Providers Being the technical side for someone else.THE ARRANGEMENTAnother business sells hosting or... Questions Clients Ask and How to Answer Them Prepared responses.WHY IS MY SITE SLOW?Usually caching not enabled, or large images. Check both... Quoting for Work Pricing a project.WHAT TO ESTABLISH FIRSTWhat they actually want, specifically What exists now... Raising Prices The conversation nobody wants.WHEN IT IS NECESSARYYour costs rose You underpriced at the start... Reducing Client Churn Keeping the clients you have.WHY IT MATTERSAcquiring a client costs far more than keeping one.A... Referring Your Own Clients For designers and developers, this is the most natural use of the programme.THE SITUATIONYou... Reseller Account Security Protecting what you are responsible for.WHY IT MATTERS MORE FOR YOUA compromise of your reseller... Reseller Account Security Checklist Your account holds access to every client you host. Treat it accordingly.YOUR ACCESSLong, unique... Reseller Billing: How It Works If you hold a reseller account, there are two billing relationships and it is important to keep... Reseller Business: A Complete Checklist Everything in one place.SETTING UPReseller plan ordered Business domain registered Private... Reseller Business: Everything That Matters, Briefly The whole category in one page.BEFORE STARTINGHosting alone is thin. The margin is in... Reseller Hosting Versus Buying Individual Accounts Two ways to host clients.INDIVIDUAL ACCOUNTSYou buy a separate hosting account for each client,... Reseller Support: Everything That Matters, Briefly The whole category in one page.WHAT DETERMINES CLIENT SATISFACTIONResponse speed, more than... Resource Limits on Reseller Accounts Managing limits across clients.WHAT YOU ALLOCATEEach client account gets limits from your overall... Restoring a Client Account from Backup Restores are usually urgent, so know the routes before you need them.FROM JETBACKUPAvailable from... Reviewing Your Affiliate Performance Annually Once a year, work out whether this is worth your time.WHAT TO LOOK ATTotal cleared commission... Reviewing Your Business Annually An afternoon once a year.THE NUMBERSClients gained and lost Recurring revenue, compared to last... Rewards and Reseller Accounts How the programme applies if you hold a reseller package.WHAT TYPICALLY EARNSYour own payments to... Rewards and the Affiliate Programme Together If both exist, understand which applies where.THE DIFFERENCE IN PURPOSEA rewards programme... Rewards for Web Designers and Agencies If you host client sites, consider which model earns most.THE OPTIONSClient holds their own... Security Responsibilities as a Reseller You sit between us and your clients, and you carry obligations in both directions.PROTECTING YOUR... Selling Domain Registration Adding domains to your offering.WHY OFFER ITClients need domains. If you do not supply them,... Selling Hosting Alongside Design and Maintenance For most designers, hosting is more valuable as part of a relationship than as a product.WHY IT... Selling Maintenance Plans The most valuable thing alongside hosting.WHAT IT INCLUDESCore, theme and plugin updates Backup... Selling or Transferring Your Reseller Business If you sell or hand over the business, do it properly to protect your clients and yourself.WHAT... Selling SSL Certificates When free certificates are not enough.THE HONEST POSITIONAutoSSL provides free certificates that... Serving a Specific Industry Niching as a strategy.WHAT IT MEANSFocusing on one kind of client: restaurants, schools,... Setting Account Quotas and Limits Limits protect your allocation and, more importantly, protect your clients from each other.WHERE... Setting Boundaries and Avoiding Burnout The part nobody plans for.THE PROBLEMHosting is a business where something can break at any hour,... Setting Client Expectations and Terms Most reseller disputes come from an assumption nobody wrote down.PUT IN WRITINGWhat the hosting... Setting Response Time Expectations What to promise.WHAT TO STATEYour hours Your target response time What counts as urgent What... Setting Support Expectations What clients can expect from you.WHAT TO STATE CLEARLYYour support hours How to reach you... Setting Up a Support System Handling requests.WHY A SYSTEMRequests arriving by message, email and phone are lost.WHAT A... Setting Up as a Reseller The practical steps.WHAT YOU NEEDA reseller hosting plan A domain for your own business... Setting Up Backups for Your Client Accounts Decide your backup position, then implement it properly.WHAT WE PROVIDEServer-level backups with... Setting Up Billing Getting paid reliably.THE OPTIONSManual invoicing, which works for the first few clients A... Setting Up Private Nameservers Private nameservers let clients point domains at ns1.yourbrand.com rather than at ours, so your... Setting Up WHMCS or Another Billing System Once you have more than a handful of clients, manual account creation and invoicing stops... Shared Hosting, Reseller Hosting and VPS Compared SHARED HOSTINGYour account sits on a server alongside other customers, each with allocated... Should You Move to a VPS? The next step, honestly assessed.WHAT A VPS GIVES YOUFull control over the server Software you... Starting a Reseller Business Alongside Other Work The realistic model.THE COMMON SITUATIONA designer or developer adding hosting to existing work,... Suspending and Terminating Accounts When service stops.FOR NON-PAYMENTHave a stated process: reminder, warning, suspension,... Suspending and Unsuspending Client Accounts Suspension takes an account offline without deleting anything, which makes it the right tool for... Taxes and Record Keeping The administrative side.WHAT TO RECORDEvery invoice issued Every payment receivedYour own costs:... Terminating a Client Account Termination removes the account and all its data permanently. Treat it as final, because it... Transferring an Account to Another Reseller or Host Clients move on. A clean handover protects your reputation.GIVING THEM THEIR DATAWHM > Backup... Two-Factor Authentication on Server Access Adding a second factor where passwords remain.WHERE IT APPLIESControl panel logins: cPanel, WHM... Understanding Glue Records Nameservers on the domain they serve.THE PROBLEM THEY SOLVEIf ns1.yourdomain.com is a nameserver... Understanding Server Maintenance and Incidents Planning around them.SCHEDULED MAINTENANCEAnnounced in advance through the Client Area.Check... Understanding WHM and How It Relates to cPanel Two control panels, two levels.WHM (WEB HOST MANAGER)Your panel. From here you create cPanel... Understanding Your Actual Margin Whether the business is profitable.WHAT TO COUNTRevenue from all clients Your reseller plan cost... Understanding Your Reseller Allocation What you have to sell.WHAT YOU ARE ALLOCATEDDisk space, bandwidth, and a number of cPanel... Understanding Your Reseller Allocation vs Client Limits Two layers of limits operate at once, and confusing them causes avoidable outages.YOUR... Using a Control Panel on a VPS Managing without the command line.WHAT A CONTROL PANEL GIVES YOUA web interface for sites, email,... Using Downloads in the Client Area Support > Downloads holds files we make available: guides, configuration templates, software... Using Our Knowledgebase With Clients Not writing everything yourself.WHAT IS AVAILABLEExtensive documentation covering email setup,... Using WHM's Account Listing and Search Once you pass a dozen accounts, finding the right one quickly matters.THE MAIN TOOLWHM >... VPS Pricing and What Affects Cost What you are paying for.THE COMPONENTSAllocated CPU, memory and disk Storage type, with NVMe... VPS Versus Reseller Hosting Both offer more than a single shared account. They solve different problems.RESELLER HOSTINGA WHM... What Is ZillionKingHost AI? The platform, explained.WHAT IT ISAn AI assistant platform provided by ZillionKingHost,... What Reseller Hosting Is and Who It Suits Reseller hosting gives you a WHM account from which you create and manage individual cPanel... What to Do When a Client Blames Us Handling the conversation.FIRST, ESTABLISH THE FACTSWas it a server problem, their site, or their... What to Send a New Client The onboarding message.WHAT IT SHOULD CONTAINWelcome and confirmation of what they have bought... What to Send About a Price Increase The difficult message.THE STRUCTUREWhat is changing When Briefly why What they should do, if... What to Send About Scope and Extra Work Declining without refusing.THE SITUATIONA client asks for something outside what they pay... What to Send When a Client Leaves The closing message.THE TONEGracious. They may return, and they will certainly be asked about... What to Send When Something Breaks Incident communication.THE FIRST MESSAGESent as soon as you know, before you have the answer."I... What to Tell Clients About Nameservers The most frequent support question a reseller receives, and the easiest to prevent.PREPARE A... What We Handle and What You Handle The division of responsibility.WHAT WE HANDLEServer hardware and infrastructure Server-level... What You Are Actually Selling Understanding the product.WHAT THE CUSTOMER BUYSDisk space and bandwidth, nominally.What they... What You Are Responsible For as a Reseller Being clear about the boundary prevents difficult conversations later.WE HANDLEServer hardware,... What You Can Buy at ZillionKingHost The full range of products and services.HOSTINGShared Hosting, for most websites WordPress... What Your Clients Expect From You Setting the foundation.WHAT THEY EXPECTTheir site to work Someone to answer when it does not A... When a Client Account Is Compromised A compromised client account threatens your other clients, not just that one.IMMEDIATE... When to Move Clients to Their Own Hosting Recognising the limit.WHEN A CLIENT HAS OUTGROWN YOUR ALLOCATIONTheir legitimate usage... When to Upgrade Your Reseller Plan Upgrade before capacity becomes a problem, not after.CLEAR SIGNALSDisk or inode usage... Where Reseller Businesses Go Wrong The patterns that cause failure.UNDERPRICING AT THE STARTThe single most common cause. Difficult... White Labelling Your Hosting Removing the provider's branding.WHAT CAN BE BRANDEDNameservers, on your own domain cPanel, with... Why Domain Renewal Prices Change Renewal prices are not always the same as the price you paid to register, and the reasons are... Working with Client Domains Domains sit outside the hosting account and are the most common cause of a client being offline... Working With Web Designers as Partners Hosting for other people's clients.THE ARRANGEMENTA designer builds sites and does not want to... Writing a Simple Client Agreement What to put in writing.WHYVerbal arrangements are remembered differently by each party, and the... Writing Support Responses How to reply.WHAT A GOOD RESPONSE DOESAcknowledges what they reported States what you found... Writing Your Terms of Service The document that prevents disputes.WHY YOU NEED ONEWithout stated terms, every disagreement is... Your IP Changed After a Migration Account migrations between servers change the address.WHY IT HAPPENSHardware replacement, load... Your Own Website as a Hosting Provider What your site needs.WHAT VISITORS WANT TO KNOWWhat you offer and what it costs Who you are How... Your Reseller Welcome Email Save this message. It contains details you will need repeatedly.WHAT IT CONTAINSYour WHM username... ZillionKingHost AI for a Reseller Hosting resellers and agencies.WHERE IT HELPSClient correspondence Documentation for clients... ZILLIONKINGHOST Domain Reseller for WHMCS Integration ZILLIONKINGHOST Domain Reseller for WHMCS Integration Installation of ZILLIONKINGHOST Domain...
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