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Building Quality Into the Work Making it properly.WHAT CUSTOMERS JUDGEFit of doors and drawers Straightness and squareness... Costing Furniture and Joinery Work What a piece actually costs.WHAT TO INCLUDETimber and sheet material, at quantity used including... Delivering and Installing Furniture Getting it to the customer intact.WHY IT MATTERSDamage in transit or installation destroys the... Finishing Furniture The stage customers see.WHY IT DETERMINES PERCEPTIONThe finish is what is visible, and poor... Furniture, Woodwork and Joinery: Everything That Matters, Briefly The whole category in one page.CHECK MOISTURE CONTENT BEFORE USING TIMBER, BECAUSE WOOD THAT IS... Growing a Furniture Business More capacity and capability.WHAT CONSTRAINS GROWTHSkilled people Machine capacity Space,... Handling Furniture Complaints and Defects When the customer is unhappy.WHAT COMPLAINTS TYPICALLY CONCERNDimensions not as expected Finish... Managing Cutting and Material Yield Getting more from the material.WHY IT MATTERSMaterial is the largest cost and waste goes straight... Managing Dust, Noise and Workshop Conditions Harm that develops slowly.WHY IT IS NEGLECTEDThe harm is invisible until it is permanent.WHAT... Managing Furniture Business Cash Flow Money through the workshop.WHAT THE PATTERN ISMaterial and labour paid before completion, and... Managing Workshop Machinery Safety Where severe injuries happen.WHY IT MATTERS ABOVE EVERYTHINGWoodworking machinery causes... Managing Workshop Scheduling and Lead Times Getting work through.WHAT DETERMINES THROUGHPUTMachine availability Bench and assembly space... Managing Workshop Staff Craftsmen and apprentices.WHAT ROLES TYPICALLY EXISTMachinists Bench joiners and assemblers... Measuring and Designing Fitted Work Joinery that must fit a space.WHY IT DIFFERS FROM FREESTANDING WORKIt must fit a space that is... Quoting and Agreeing Work What the customer is buying.WHAT A QUOTATION SHOULD STATEWhat is being made, described precisely... Selling Furniture From Stock Retail rather than bespoke.WHAT CHANGESYou make or buy before anyone orders.WHAT THAT RISKSStock... Understanding Timber and Materials What you build from.WHAT MATERIALS ARE USEDSolid timber, hardwood and softwood Plywood Medium... Understanding the Furniture and Joinery Business What kind of operation you are running.WHAT FORMS EXISTBespoke furniture made to order Batch... Winning Furniture and Joinery Work Where orders come from.WHERE WORK ORIGINATESReferrals from past customers Interior designers and...

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