The firewall blocks addresses that behave suspiciously, and sometimes that is yours.
WHY YOU MIGHT BE BLOCKED
Several failed cPanel, FTP, webmail or email logins A mail client on a phone retrying an old password every few minutes after you changed it, the single most common cause A script or tool making an unusual number of requests Security software on your machine behaving like a scanner Sharing a network address with someone else who triggered a block
HOW TO CONFIRM
Try the site from mobile data with wifi off. If it loads there but not on your usual connection, it is a block rather than an outage.
GETTING UNBLOCKED
- Find your current visitor address at whatismyip.com
- Open a ticket from the Client Area, or email support from mobile data, quoting it.
- We release it, usually quickly.
PREVENTING RECURRENCE
Fix the saved old password on every device. Until you do, the block returns within hours of being released.
Many home connections have dynamic addresses, so a block sometimes clears by itself when yours changes.
