The questions we are asked most often, with short answers.
Why can I not log in to cPanel with my Client Area password? They are separate accounts. Use Services > My Services > Login to cPanel, which needs no password.
Where is my welcome email? Check spam. Otherwise Services > My Services holds most of the same information, and Account > Email History holds the original message.
Why is my service still Pending? Payment has not confirmed, or the order is under review. Card payments clear in moments; bank transfers take longer.
Why did my card fail? Expiry, a billing address mismatch, or your bank blocking a new merchant. Check all three, then use another method to avoid suspension.
Which nameservers do I use? The pair shown for your account in Services > My Services. It is either ns3 and ns4 or ns10 and ns11.zillionkinghost.com. Do not guess.
My ticket has had no reply. Check whether it is marked Customer Reply Required. If so, we are waiting on you.
Can I change my email address? Yes, under Account > Edit Account Details.
Can someone else pay my invoice? Yes. Send them the PDF; the account stays yours.
