Knowledgebase

Finding Your Way Around the Client Area Print

  • clientportal, client, clientarea, billing, email, domainrenewal, cpanel, nameservers, domaintransfer, security
  • 0

Everything is reachable from the main menu.

THE DASHBOARD

Shows active services, unpaid invoices, open tickets, domains due for renewal, and any account credit. It is designed as a "what needs my attention" view, so check it first.

SERVICES

My Services lists hosting packages and other recurring products with status, price and next due date. Click any service for its details, cPanel login, upgrade options and cancellation request.

DOMAINS

My Domains lists domains with expiry dates and status, and provides nameserver settings, EPP codes, registrar lock and contact details. Domains are tracked separately from hosting.

BILLING

My Invoices for everything billed, paid and unpaid. Payment Methods for saved cards. Quotes and account credit where applicable.

SUPPORT

Tickets, announcements, network status and the knowledgebase.

ACCOUNT

Edit Account Details for your contact information, Contacts for additional people, Security Settings for password and two-factor authentication, and Email History for a record of everything we have sent you.

Email History is worth knowing about. If you believe a notice was never sent, it tells you otherwise.


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