Knowledgebase

Email Infrastructure: Everything That Matters, Briefly Print

  • internet, email, hacked, spam, deliverability, domain, password, performance, troubleshooting, billing
  • 0

The summary.

REJECT AT THE TRANSACTION RATHER THAN ACCEPTING AND BOUNCING

Accepting then bouncing sends mail to forged senders and makes you a source of backscatter.

The envelope and the headers can differ, and the authentication mechanisms check different ones — that distinction underpins everything.

ONE COMPROMISED ACCOUNT DESTROYS EVERY CUSTOMER'S DELIVERABILITY

Per-account limits with automatic suspension are essential, because the damage happens in minutes and manual response is too slow.

Require that the authenticated user owns the sender address.

PUBLISH A POLICY IN MONITORING MODE FIRST, AND READ THE REPORTS

They reveal legitimate systems sending as your domain that you had forgotten. Publishing a rejecting policy first silently destroys real mail.

REMOVE ADDRESSES IMMEDIATELY ON PERMANENT FAILURE

Continuing to send to invalid addresses is a strong negative signal.

Separate transactional mail from marketing, so complaints do not block password resets.

FALSE POSITIVES COST FAR MORE THAN FALSE NEGATIVES

A missed spam message is an annoyance; a rejected invoice is a business problem. Quarantine rather than delete, and give users visibility.

FORWARDING RULES THE USER DID NOT CREATE MEAN A COMPROMISED MAILBOX


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