What we can do.
WHAT WE CAN HELP WITH
Restoring a full account backup you have uploaded Restoring from server-side restore points within your plan's retention Advising on what your plan includes Producing a database dump for a large database Checking whether a restore point exists for a given date Diagnosing why backups are failing for server-side reasons
WHAT WE CANNOT DO
Recover data that was never backed up Restore from beyond our retention period Recover a terminated account's data Restore application-specific backups made by a plugin, which you restore yourself Reconstruct content from nothing
WHAT TO INCLUDE IN A TICKET
The domain and cPanel username
What you need restored: files, database, email, or everything
The date you need Whether the site should be taken offline during the restore Whether it is urgent, and why
ACT QUICKLY
Retention is finite. A request made today may be possible and the same request in three weeks may not.
THE THING TO DO NOW
Take a backup, download it, and verify it opens. Before you need it.
