Getting them to the customer.
HOW TO SEND
By email, as a PDF attachment.
Not as an editable document.
WHAT TO PUT IN THE EMAIL
What it is for The amount The due date How to pay
Do not make the customer open the attachment to learn the basics.
WHO TO SEND IT TO
The person who pays, not only the person who commissioned the work.
In larger organisations those are different people.
Ask who invoices should go to, at the start.
WHAT ELSE TO ASK FOR
Any reference or purchase order number they require.
An invoice without their reference sits unpaid in many organisations.
WHEN TO SEND
Immediately on completion, or on schedule for recurring work.
Delay in invoicing is delay in payment.
WHAT TO KEEP
A record of when you sent it, and to whom.
FOR NIGERIAN CUSTOMERS
Follow up by WhatsApp or phone that it was sent.
Email is frequently not checked promptly.
