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Viewing articles tagged 'nameservers'

A Cloudflare Setup Checklist Everything to do and verify.BEFORE ADDING THE DOMAINExport or record your existing DNS zoneDURING... A Complete Migration Checklist Every step, in order.BEFORERegistrar access confirmed Current host access confirmed Full backup... A Complete Ordering Checklist Everything to check before and after.BEFORE ORDERINGDecided which product you actually need... A DNS Change Checklist Before, during and after.BEFORERecord or export the current zone Note which provider holds DNS... A DNS Health Check What to verify periodically.ANNUALLY, OR AFTER ANY CHANGENameservers are what you expect The... A DNS Reference Card The essentials on one page.FIND YOUR NAMESERVERSClient Area > Services > My Services, or... A Migration Checklist You Can Use Every step, in order.BEFOREAccess to current hosting obtained, or a full backup provided Current... A Realistic First Year as a Reseller What to expect.MONTHS ONE TO THREEReseller plan set up, nameservers configured, packages created... Adding a Second Domain to an Existing Site Serving one site at two names.THE SITUATIONA rebrand, a defensive registration, or a regional... Adding a Subdomain and Its DNS Two separate things.WHAT CREATING A SUBDOMAIN IN CPANEL DOESCreates the directory, configures the... Adding Records for Third-Party Services Verification and integration.WHAT ASKS FOR THEMSearch Console Business profile verification Email... Adding Your Site to Cloudflare The setup process.BEFORE STARTINGRecord your current DNS records. Export the zone from cPanel, or... Addresses and Names: Everything That Matters, Briefly The summary.THE THREE THINGS THAT MUST AGREE ON A DEVICEAddress, subnet mask, and gateway.An... Addresses, Domains and Name Resolution Finding things.WHAT AN ADDRESS ISA number identifying a device on a network.WHAT THE TWO VERSIONS... Authoritative DNS Server Design Serving a zone reliably.WHAT RELIABILITY REQUIRESSeveral servers On separate networks In separate... Authoritative Versus Recursive DNS Two different roles.AUTHORITATIVEServers holding the actual records for a domain. They are the... AutoSSL for Addon Domains and Aliases Every domain on the account can have its own certificate.ADDON DOMAINSTreated as independent... AutoSSL for Subdomains Subdomains need certificates too, and they are not automatic until they exist.HOW IT WORKSAutoSSL... Branding Your Reseller Hosting Clients should see your brand, not ours.CPANEL AND WHM BRANDINGWHM > Account Functions >... Certificate Errors After Changing Hosting A predictable consequence of a migration if a step is missed.WHY IT HAPPENSThe certificate lived... Changing Hosting Without Changing Your Domain Your domain and your hosting are independent. You can move hosting while keeping the domain... Changing Nameservers at Your Registrar The mechanics.FOR DOMAINS REGISTERED WITH USClient Area > Domains > select the domain >... Changing Your Domain's Nameservers Nameservers determine which servers answer for your domain. Changing them is how you point a... Checking DNS From the Command Line The faster method.WHY BOTHERFaster than any web interface, and it works without an internet... Checking Which Nameservers a Domain Uses Confirming the current state.THE METHODA WHOIS lookup on the domain shows the nameservers... Checklist: Before Changing DNS Avoiding an outage.RECORD EVERYTHING FIRSTEvery existing record, exactly, including ones you do... Choosing the Right Time to Migrate Timing the move.WHEN TO DO ITA quiet period for your business When you have time to fix problems... Cloudflare and Domain Verification Records Records other services need.WHAT NEEDS THEMSearch Console domain verification Business profile... Cloudflare for Reseller and Client Sites Managing it for others.WHOSE ACCOUNTThe client's. Their domain, their DNS, their account.For the... Cloudflare Is Down When the problem is theirs.HOW TO TELLCloudflare publishes a status page. Check it.If a... Cloudflare Registrar and Domain Transfers Registering domains with Cloudflare.WHAT IT OFFERSDomains at cost, with no markup, and no renewal... Common Client Area Questions Answered The questions we are asked most often, with short answers.Why can I not log in to cPanel with my... Common Cloudflare Misconceptions What people believe that is not true.THAT IT MAKES ANY SITE FASTIt caches static assets. Pages... Common DNS Mistakes What goes wrong.EDITING RECORDS IN THE WRONG PLACEChanging cPanel records while nameservers point... Common Questions from New Resellers Short answers.HOW MANY CLIENTS DO I NEED?Enough that recurring revenue covers your costs and... Creating a cPanel Account for a Client Each client site gets its own account.CREATING ITWHM > Account Functions > Create a New... Creating a Standard Onboarding Process Doing the same things in the same order for every client removes most future support.YOUR... Creating a Subdomain Step by step.WHEREcPanel, Domains, Create A Domain, or the Subdomains tool depending on your... Creating an Addon Domain Adding a second website.BEFORE YOU STARTThe domain must be registered Its nameservers should... Creating an Alias or Parked Domain Pointing another name at your site.BEFORE YOU STARTThe domain registered, with nameservers... Creating Client Accounts The routine task.THE PROCESSWHM > Create a New Account.Enter the domain, a username, a strong... Dedicated IPs and Private Nameservers Resellers setting up their own nameservers often ask whether they need a dedicated IP.THE SHORT... Diagnosing Mail Delivery With DNS Tools Checking the records that matter.WHAT TO CHECKMX records exist and point at the correct hostname... Diagnosing Name Resolution Problems When names do not resolve.WHAT THE SYMPTOM ISAddresses work; names do not.Or one name fails while... DNS and Nameservers: Everything That Matters, Briefly The whole category in one page.THE TWO PLACESNameservers are set at your registrar. Records are... DNS and Nameservers: The Short Version Everything essential.THE TWO PLACESNameservers: set at the registrar.Records: held wherever those... DNS Architecture in Depth How resolution actually works.WHAT THE HIERARCHY ISRoot servers, knowing where each top-level... DNS Architecture: Everything That Matters, Briefly The summary.PROPAGATION IS CACHES EXPIRING, NOT DATA SPREADINGThere is nothing to accelerate.... DNS Best Practices Habits worth adopting.RECORD WHERE EVERYTHING LIVESRegistrar, DNS provider, and who has access.... DNS Considerations When You Cannot Reach the Registrar Losing access to domain control.THE SITUATIONSForgotten credentials with an unreachable contact... DNS Documentation Worth Keeping The record that makes recovery possible.WHAT TO RECORDWhere the domain is registered, and the... DNS Emergencies and What to Do When something is seriously wrong.THE DOMAIN DOES NOT RESOLVE AT ALLCheck expiry first. An... DNS Myths What people believe that is not true.THAT PROPAGATION TAKES 48 HOURS ALWAYSIt takes up to the... DNS Problems After a Domain Transfer Moving a domain between registrars.WHAT CAN CHANGESome transfers reset nameservers to the new... DNS Questions and Short Answers Common queries.HOW LONG DOES PROPAGATION TAKE?Up to the previous TTL, usually less. Query your... DNS Record Types and What Each Does The records you will meet.APoints a name at an IPv4 address.The record sending your domain to... DNS Record Types at Cloudflare What each does.A RECORDPoints a name at an IPv4 address. Your main website record.AAAA RECORDThe... DNS Record Types Explained The records you will actually encounter.A RECORDPoints a name to an IPv4 address. Your domain's A... DNS Security Considerations Protecting your domain's records.WHAT AN ATTACKER GAINS FROM CONTROLLING YOUR DNSThe ability to... DNS Security Threats What goes wrong.CACHE POISONINGInjecting false data into a resolver's cache, directing users... DNS Terminology Explained The words you will encounter.REGISTRAR: where the domain is registeredREGISTRY: the organisation... DNS Terms Explained How names resolve to servers.DNSThe system translating domain names into server... DNS Tools Worth Knowing What to use for checking.WEB-BASED LOOKUP TOOLSQuery DNS from outside your own network. The... DNS When Changing Hosting Providers The records that must change.WHAT CHANGESThe A records for the domain, www and every subdomain,... Do You Actually Need a Dedicated IP? Work through this before ordering.YOU PROBABLY DO IFA third-party service requires a fixed,... Domain Aliases (Parked Domains) Explained An alias makes an additional domain show the same website as your main domain. Both addresses... Enabling Free SSL and Forcing HTTPS on WordPress Every domain hosted with us is entitled to a free AutoSSL certificate. Once it is issued you... ERR_NAME_NOT_RESOLVED The domain name could not be translated to an address.WHAT IT MEANSDNS failed. The browser could... Finding Your Account's IP Address Several places show it, and they can mean different things.IN CPANELThe right-hand statistics... Finding Your Login Details After Ordering Where everything is.YOUR WELCOME EMAILSent after your service is set up. It contains:Your cPanel... Finding Your Way Around the Client Area Everything is reachable from the main menu.THE DASHBOARDShows active services, unpaid invoices,... Free SSL Certificates on Your Hosting Every domain on your account is entitled to a free AutoSSL certificate, issued and renewed... Free Website Migration to ZillionKingHost We will move your existing website to us at no charge. For anything business-critical, this is... Getting Help With DNS What we can do.WHAT WE CAN HELP WITHWhat your records should be Whether your domain points at us... Getting Support from Us as a Reseller You are our customer. Your clients are yours. Escalating well gets faster answers.WHEN TO... Getting the Most Out of Your Client Area A short summary of everything worth doing once.SET IT UP PROPERLYContact email on a domain we do... Getting Your First Website Online Four steps take a new account from empty to live.1. POINT YOUR DOMAINSet your domain's... Hosting More Than One Website on a Single Account If your plan permits multiple domains, you can run several completely separate websites from one... How Cloudflare Fits With Your Hosting Where each part does its work.THE PATH OF A REQUESTVisitor asks DNS where your site is Cloudflare... How DNS Propagation Works When you change nameservers or DNS records, the change does not reach the whole internet... How IP Addresses Relate to DNS DNS is the system that turns names into addresses. Understanding the link explains most... How Long Should I Wait? Realistic timings.A RECORD CHANGEUp to the previous TTL. If that was four hours, allow four... How to Add an Addon Domain An addon domain hosts a completely separate website on the same cPanel account, with its own... How to Buy a .com.ng Domain The standard Nigerian extension.WHY CHOOSE ITWidely understood by Nigerian customers as a local... How to Buy a Domain Without Hosting Registering a name only.WHEN THIS APPLIESSecuring a name before you build anything A defensive... How to Buy If You Already Have a Website Elsewhere Moving to us.WHAT YOU NEED TO ESTABLISH FIRSTWhere the domain is registered, and whether you can... How to Buy If Your Current Host Is Unreachable Moving away from a provider you cannot contact.THE SITUATIONYour current host is unresponsive, or... How to Buy When You Are Not Technical Ordering without technical knowledge.WHAT YOU ACTUALLY NEED TO DECIDEWhat the website is for... How to Order Shared Hosting The most common purchase.THE ROUTEVisit zillionkinghost.com and choose Hosting > Shared... How to Register a New Domain Name Buying a domain from us.THE DIRECT ROUTEVisit... How Your Website Uses an IP Address The path from a typed domain to a loaded page runs through an IP address.THE SEQUENCEA visitor... I Did Not Receive My Welcome Email Login details missing.CHECK YOUR SPAM FOLDERThe most common explanation.CHECK THE ADDRESSConfirm... Intermittent DNS Failures Working sometimes.WHAT TO ESTABLISHIs it genuinely intermittent, or consistently different by... Internet Fundamentals: Everything That Matters, Briefly The summary.PROPAGATION IS CACHES EXPIRING, NOT A SPREADING PROCESSWhich is why a change appears... Issuing a Free SSL Certificate with AutoSSL Every domain on your account is entitled to a free certificate, renewed automatically.ISSUING... Issuing Certificates When a Domain Is Behind a Proxy Getting AutoSSL to work with Cloudflare in place.THE PROBLEMAutoSSL validates by retrieving a... Keeping Records Outside the Client Area The Client Area holds your account with us. Keep your own copy of the things you would need if... Mail Stopped Working After Cloudflare Diagnosing broken email.THE TWO CAUSESMX records did not import when the domain was added to... Managing DNS at the Registrar or at Your Host DNS records live wherever your nameservers point. Editing them in the wrong place is a common... Managing DNS on Your Own Server Running nameservers yourself.SHOULD YOUUsually not. DNS hosted by your registrar or a specialist... Managing DNS Records in Cloudflare Where your records now live.THE IMPORTANT POINTOnce Cloudflare's nameservers are in use, the DNS... Managing DNS Records Safely Making changes without breaking things.BEFORE ANY CHANGERecord every existing record,... Managing Domains in Your Client Area What you can do.WHEREClient Area > Domains.WHAT YOU CAN MANAGENameservers Registrant contact... Managing Your Domains Domains > My Domains is separate from hosting and needs its own attention.WHAT YOU SEEEach... Migrating a Site You Did Not Build Inheriting someone else's work.WHAT TO ESTABLISH FIRSTWhere the domain is registered, and whether... Migrating a Website Yourself If you would rather do it yourself, the process is straightforward.1. TAKE A COMPLETE COPYFrom... Migrating an Existing WordPress Site to ZillionKingHost You can move an existing site to us yourself in under an hour, or request our free migration... Migrating an Online Store to New Hosting Shops need more care than brochure sites, because the database changes constantly.THE... Migrating Away From Cloudflare to Another Provider Moving DNS elsewhere.BEFORE STARTINGExport the zone from Cloudflare. That file is your record of... Migrating DNS Between Providers Moving where records are held.BEFORE STARTINGExport or record every record at the current... Migrating Without Downtime Downtime during a move is avoidable with sequencing rather than luck.THE PRINCIPLENever take... Monitoring DNS for Changes Noticing when something changes.WHYAn unexpected nameserver or record change is a serious signal:... Moving a Live Site With No Downtime The careful approach.THE PRINCIPLEHave the new server fully working before anyone is directed at... Moving a WordPress Site to a New Domain Name Changing domain means updating the URLs stored throughout the database, not just the files. 1.... Moving from Reseller Hosting to a VPS A VPS gives control. It also gives you a server to look after.WHEN IT IS WARRANTEDYou need root... Moving Nameservers to Cloudflare The switch itself.BEFORE SWITCHINGEvery record reviewed and correct in Cloudflare Proxy states... My DNS Change Did Not Take Effect The change appears not to have worked.CHECK WHERE YOU MADE ITIf your nameservers point at an... My Domain Does Not Resolve Nothing at all.THE CHECKS, IN ORDERIs the domain registered and not expired? A WHOIS lookup shows... My Subdomain Does Not Resolve Diagnosis.CHECK IT EXISTS IN CPANELDomains should list it with a document root.CHECK WHERE YOUR... Nameserver Changes and What They Affect Understanding the consequence.WHAT CHANGESWhich servers answer DNS questions for your... Nameservers and Delegation Who is authoritative.WHAT NAMESERVERS AREThe servers holding a domain's records.WHERE THEY ARE... Nameservers for Subdomains Delegating part of a domain.WHAT DELEGATION ISNS records for a subdomain pointing at different... Networking: Everything That Matters, Briefly The whole category in one page.THE THREE THINGS EVERY CONNECTION NEEDSA link, an address, and an... NS and SOA Records The administrative records.NS RECORDSList the authoritative nameservers for the zone.They appear... Onboarding a New Client The first two weeks.WHAT TO ESTABLISH BEFORE ANYTHINGWhat they need: how many sites, mailboxes,... Order Confirmation Emails and What They Contain Two different messages arrive after an order.THE ORDER CONFIRMATIONConfirms what you ordered, the... Ordering a Domain Only You can register a domain with us without buying hosting.HOWSearch for the domain from the Client... Ordering Hosting and Transferring a Domain Moving both to us.THE APPROACHYou can order hosting and transfer the domain in the same order.At... Ordering Hosting for a Domain You Already Own Using an existing domain.WHEN THIS APPLIESYou registered the domain elsewhere and want hosting... Ordering Hosting With a New Domain Buying both together.THE ROUTEStart from the hosting product. At the domain step, choose to... Ordering Hosting Without a Domain You do not need to buy a domain from us to host with us.AT CHECKOUTChoose "Use a domain I already... Ordering Reseller Hosting Reseller hosting gives you WHM and the ability to create cPanel accounts for clients.BEFORE... Ordering Website Migration Migration from your previous host is free. Request it rather than doing it yourself for anything... Ordering With a Deadline If something must be live by a date, plan backwards.WHAT IS FASTShared hosting provisioning after... Planning for Growth as a Reseller The constraints that bite are rarely technical.WHAT SCALES EASILYDisk and bandwidth. Upgrade the... Playbook: Migration Requests Bringing a site in.ESTABLISH FIRSTWhere it is now What it is built on Whether they have access to... Playbook: My Domain Is Not Working DNS and domain issues.ESTABLISH FIRSTWas it working before? What changed? Where is the domain... Pointing a Domain at a Third-Party Service Services such as Google Workspace, Microsoft 365, Shopify and email marketing platforms ask you... Pointing Domains at Your VPS Getting traffic to arrive.WHAT YOU NEEDYour server's IP address Access to wherever your domain's... Pointing Your Domain at a Dedicated IP Holding a dedicated IP does nothing until DNS points at it.IF OUR NAMESERVERS HOST YOUR DNScPanel... Pointing Your Domain at Your Hosting A domain and hosting are two separate products. The domain must be told which server holds the... Pointing Your Domain at Your ZillionKingHost WordPress Site Your site will not load until your domain's nameservers point at the server your hosting account... Recording Your DNS Before You Move The step that prevents email disasters.WHY THIS MATTERSDNS records do not travel with your... Records Disappear or Revert Changes that do not persist.WHAT HAPPENSYou add or change a record, and later it is gone or back... Recovering From a Deleted DNS Zone Records gone.WHAT HAPPENSThe domain stops resolving entirely. Website and mail both fail.The... Recreating DNS Records Rebuilding the zone.WHAT YOU NEEDThe record list you took before starting.If you did not take... Redundancy for Hosting Services Removing single points of failure.WHAT TO IDENTIFYEvery component whose failure affects... Registering a Domain With Us Registration is part of an order, or can be added at any time.REGISTERING ONESearch for the name... Registrars, Nameservers and Zones Three things people conflate.THE REGISTRARWhere the domain is registered. They hold the... Removing Cloudflare Going back to direct hosting.WHEN YOU MIGHTThe proxy causes more trouble than it solves You want... Requesting a Free Website Migration We move your existing site to us at no charge. For anything business-critical, use this rather... Reseller Business: Everything That Matters, Briefly The whole category in one page.BEFORE STARTINGHosting alone is thin. The margin is in... Reseller Support: Everything That Matters, Briefly The whole category in one page.WHAT DETERMINES CLIENT SATISFACTIONResponse speed, more than... Running BIND The established nameserver.WHAT IT ISThe most widely deployed nameserver, capable of both... Running PowerDNS A database-backed nameserver.WHAT DISTINGUISHES ITSeparation of the authoritative server, the... Selecting a Domain at Checkout The domain step offers four options, and choosing the wrong one stalls the order.REGISTER A NEW... Server Migrations: What to Expect Occasionally we move accounts between servers, for hardware replacement, load balancing or... Setting Up as a Reseller The practical steps.WHAT YOU NEEDA reseller hosting plan A domain for your own business... Setting Up Authentication in cPanel The practical steps.WHEREcPanel, Email Deliverability.WHAT IT SHOWSEach domain, and whether SPF... Setting Up DNS for a Brand New Domain From registration to a working site.THE SEQUENCERegister the domainOrder hosting, or identify the... Setting Up Private Nameservers Private nameservers let clients point domains at ns1.yourbrand.com rather than at ours, so your... Setting Up Search Console The free tool most sites ignore.WHAT IT DOESShows how your site appears in search Which searches... Setting Up Your Sending Domain Making mail authenticate.WHAT THE PLATFORM WILL ASK FORDNS records to add: usually a TXT record... Site loads the old server after migration DNS or caching showing the previous host.FIRST, ESTABLISH WHICH YOU ARE SEEINGCheck what the... Some People See the Site and Others Do Not Inconsistent resolution.WHY IT HAPPENSA recent change, with different resolvers holding different... Subdomain Delegation and NS Records Pointing part of your domain elsewhere.WHEN YOU NEED ITA subdomain managed by a different... Switching DNS and Going Live The moment of change.BEFORELower TTLs a day in advance Confirm the new site is fully tested... Symptom: Domain Not Resolving The name goes nowhere.WHAT TO CHECK IN ORDERIs the domain expired? Where do the nameservers... Symptom: The Site Does Not Load At All Nothing appears.WHAT TO ESTABLISHWhat the browser actually shows: an error page, a timeout, a... Taking Over DNS for an Inherited Site A site you did not set up.WHAT TO ESTABLISH FIRSTWhere the domain is registered Which nameservers... The Domain Resolves to the Wrong Address A DNS lookup returns an address that is not your server's.WHAT IT USUALLY MEANSThe A record still... The Site Loads by IP but Not by Domain This narrows the problem to DNS.WHAT IT TELLS YOUThe server is running, your files are present,... The Site Loads for You but Not for Customers A difference in what people see.THE LIKELY CAUSESA hosts file entry on your machine, left from... The Website Resolves to the Wrong Place Pointing somewhere unexpected.WHAT IT MEANSThe A record points at an address other than your... This Site Can't Be Reached The general browser message when connection fails.WHAT IT MEANSNothing specific. Click for... Transferring a Domain Away from Us We do not obstruct transfers out. Here is the process.WHAT YOU NEED FROM USClient Area >... Transferring a Domain to Us Transferring consolidates your domains where your hosting is, and usually adds a year to the... Transferring an Account to Another Reseller or Host Clients move on. A clean handover protects your reputation.GIVING THEM THEIR DATAWHM > Backup... Two Providers Answering for One Domain Conflicting nameservers.HOW IT HAPPENSNameservers from two providers listed at the registrar,... Understanding DNS Error Messages What lookup tools report.NXDOMAINThe domain does not exist, according to the authoritative... Understanding Glue Records Nameservers on the domain they serve.THE PROBLEM THEY SOLVEIf ns1.yourdomain.com is a nameserver... Understanding MX Records and Priority MX records tell the world where to deliver your mail.WHAT THEY LOOK LIKEA hostname and a priority... Understanding TTL The number that controls propagation.WHAT IT ISTime to live, in seconds. How long a resolver may... Understanding WHM and How It Relates to cPanel Two control panels, two levels.WHM (WEB HOST MANAGER)Your panel. From here you create cPanel... Understanding Your Welcome Email Your welcome email is the single most important message we send you. Save it somewhere you can... Using a CDN with Your Hosting A content delivery network keeps copies of your static files at locations around the world and... Using an External DNS Provider Such as Cloudflare You can keep your domain's DNS at Cloudflare or another provider rather than using our... Using Cloudflare as a Security Layer Cloudflare sits in front of your site, filtering traffic before it reaches our servers. The free... Using Cloudflare Purely for DNS The proxy is optional.THE CONFIGURATIONCloudflare's nameservers, with every record set to DNS... Using Cloudflare with Your WordPress Site Cloudflare's free plan adds a global CDN, basic DDoS protection and a firewall in front of your... Using DNS Lookup Tools Checking what is actually published.WHAT THEY DOQuery DNS and show what is returned, without your... Using External Nameservers Instead Keeping DNS elsewhere.WHEN THIS APPLIESYour domain uses Cloudflare, your registrar's DNS, or... Using Google Workspace or Microsoft 365 With Your Domain You can host your website with us and your email elsewhere.WHEN THIS MAKES SENSEYou need the... Using HTTPS Correctly Across Your Site HTTPS encrypts traffic between your visitors and the server. Without it, passwords and form... Using Our Knowledgebase With Clients Not writing everything yourself.WHAT IS AVAILABLEExtensive documentation covering email setup,... Using the cPanel Zone Editor Where records live when your nameservers are ours.FINDING ITcPanel > Domains > Zone... Using the cPanel Zone Editor to Manage DNS Records The Zone Editor manages the DNS records for domains that use our nameservers. If your domain uses... What a DNS Zone Contains The records for your domain.THE TYPICAL ZONEAn A record for the domain, pointing at your server... What a Domain Name Is and How It Works A domain name is the address people type to reach your site. It is not the site itself, and it is... What an Addon Domain Is Hosting a second website.WHAT IT DOESLets a separate domain serve a separate website from the... What DNS Actually Does Turning a name into an address.THE PROBLEM IT SOLVESComputers connect to numeric addresses.... What DNS Does Names to addresses.WHAT IT ISThe system translating names people use into addresses machines... What Happens After You Order The sequence.FOR HOSTINGYou complete checkoutAn invoice is generatedYou pay, or the payment... What Happens After You Order a Dedicated IP The steps between ordering and the address being in use.WHAT WE DOAllocate an available address... What Happens Immediately After Ordering The sequence is predictable, and knowing it prevents unnecessary worry.WITHIN MINUTESPayment... What Happens Immediately After You Order The sequence is predictable.WITHIN MINUTESPayment confirms, the account is provisioned, and the... What Happens to Your Domain If Hosting Is Cancelled Domains and hosting are separate products with separate billing, and cancelling one does not... What to Check After Any Migration The post-move checklist.IMMEDIATELYDoes the site load? Do all pages work? Do images display? Does... What to Do Before Any DNS Change A short preparation routine.ESTABLISH WHERE DNS LIVESWHOIS for the nameservers. Changes must be... What to Send a New Client The onboarding message.WHAT IT SHOULD CONTAINWelcome and confirmation of what they have bought... What to Tell Clients About Nameservers The most frequent support question a reseller receives, and the easiest to prevent.PREPARE A... What You Need Before Migrating Gathering access.FROM YOUR CURRENT HOSTControl panel access, or a full backup FTP or file access... What You Will Need Before Ordering Hosting Preparation.DECIDE THE DOMAINWhether you are registering a new one, transferring one, or using... What Your Nameservers Should Be Pointing a domain at us.WHERE TO FIND YOURSClient Area > Services > My Services. Your... When to Move DNS Away From Your Host Considering an external provider.REASONS TOFaster propagation, at some providers Keeping DNS... Where Do I Change This? Finding the right place.NAMESERVERSAt your registrar. Always.For domains with us, the Client Area... Which Record Do I Need? Choosing the right type.TO POINT A NAME AT A SERVERAn A record, with the server's address.TO... White Labelling Your Hosting Removing the provider's branding.WHAT CAN BE BRANDEDNameservers, on your own domain cPanel, with... WHOIS and What It Shows WHOIS is the public directory of domain registrations.WHAT IS TYPICALLY PUBLISHEDThe domain name... Why DNS Changes Sometimes Seem Not to Work The common explanations.YOU CHANGED IT IN THE WRONG PLACEIf your nameservers point at Cloudflare... Why Mail Stops After a DNS Change The most common DNS casualty.WHAT HAPPENEDAlmost always one of three things.MX RECORDS NOT... Why Your Domain Is Not Resolving Work through these in order.1. IS IT REGISTERED AND CURRENT?Look it up in WHOIS. Check the expiry... Your IP Changed After a Migration Account migrations between servers change the address.WHY IT HAPPENSHardware replacement, load... Your Reseller Welcome Email Save this message. It contains details you will need repeatedly.WHAT IT CONTAINSYour WHM username...
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