What we cover and where else to go.
WHAT WE HELP WITH
Hosting, domains and email The site being unreachable, or errors from the server SSL and HTTPS Speed problems caused by the server or by resource limits Backups and restores Migration Whether something will run on your plan
WHAT WE DO NOT COVER
Writing your content Designing your site Building pages Fixing a theme or plugin Marketing advice
Those are design and development work rather than hosting support.
WHERE ELSE TO GO
A web designer or developer, for building and design The application's own documentation and community, for platform questions A copywriter, for content
WHAT TO INCLUDE IN A TICKET TO US
The domain What you observe, specifically The exact error text When it started and what changed What you already tried
BEFORE YOU BUILD SOMETHING UNUSUAL
Ask whether it will run on your plan. A minute now saves discovering a constraint after weeks of work.
IF YOU ARE UNSURE WHO TO ASK
Open a ticket. We will tell you whether it is ours or point you in the right direction.
