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A Monthly Client Area Routine Ten minutes a month prevents most of what goes wrong.CHECK THE DASHBOARDUnpaid invoices, tickets... Adding Additional Contacts to Your Account Sub-accounts let a colleague, developer or accountant access the parts of your account relevant... Adding Funds and Using Account Credit Where the option is available, Billing > Add Funds lets you deposit an amount in advance.WHY... Cancelling a Service from the Client Area Cancellation is requested through the Client Area, not by simply not paying.BEFORE YOU CANCELTake... Cancelling an Order Before It Is Provisioned An unprovisioned order can usually be stopped.IF THE INVOICE IS UNPAIDSimply do not pay it, and... Checking Announcements and Network Status Before opening a ticket about an outage, check whether we already know.ANNOUNCEMENTSSupport >... Checking Your Service Usage from the Client Area You do not need to open cPanel to see where you stand.WHEREServices > My Services > click... Common Client Area Questions Answered The questions we are asked most often, with short answers.Why can I not log in to cPanel with my... Creating a Client Area Account You need an account before you can order anything, and it is created as part of your first order... Downloading Invoices and Receipts Every invoice is available as a PDF for your records.DOWNLOADING ONEBilling > My Invoices,... Enabling Two-Factor Authentication on Your Client Area Anyone with your billing login can reach your services, your domains and your cPanel. Protect... Escalating an Unresolved Issue If a ticket is not progressing, escalate within it rather than starting again.FIRST, CHECK THE... Finding Your Way Around the Client Area Everything is reachable from the main menu.THE DASHBOARDShows active services, unpaid invoices,... Getting the Most Out of Your Client Area A short summary of everything worth doing once.SET IT UP PROPERLYContact email on a domain we do... Keeping Records Outside the Client Area The Client Area holds your account with us. Keep your own copy of the things you would need if... Keeping Track of Renewal Dates Most avoidable outages come down to a date nobody was watching.WHERE THE DATES AREServices >... Keeping Your Client Area Account Secure This account controls your services, your domains and your billing. Secure it accordingly.THE... Logging In to Your Client Area The Client Area at https://zillionkinghost.com/billing/ is where you manage services, invoices,... Managing Saved Payment Methods Billing > Payment Methods holds the cards used for automatic renewals.ADDING A CARDAdd the... Managing Sub-Accounts and Permissions Sub-accounts give colleagues access to the parts of the account relevant to them.CREATING... Managing Your Domains Domains > My Domains is separate from hosting and needs its own attention.WHAT YOU SEEEach... Managing Your Services Services > My Services is the control point for everything recurring.WHAT YOU SEEEach service... Opening a Support Ticket Tickets from inside the Client Area are answered fastest, because you are identified... Order Confirmation Emails and What They Contain Two different messages arrive after an order.THE ORDER CONFIRMATIONConfirms what you ordered, the... Ordering Additional Services Adding a second hosting package, a domain or an add-on works the same way as your first... Placing an Order from the Client Area Ordering follows the same sequence for every product.THE STEPSUse the Order menu and choose the... Reactivating a Suspended Service Suspension is reversible. Nothing is deleted at suspension.IF IT IS NON-PAYMENTPay the... Reading Announcements and Service Notices Support > Announcements carries the notices worth reading rather than deleting.WHAT APPEARS... Recognising Fraudulent Emails Claiming to Be From Us Attackers send convincing messages hoping you will enter your password on a fake login... Recovering Access to Your Account If you cannot get in, there is a route back, but it involves verification.FORGOTTEN PASSWORDUse... Requesting a Free Website Migration We move your existing site to us at no charge. For anything business-critical, use this rather... Requesting a Quote Before Ordering Organisations frequently need a quotation before they can raise a purchase order.HOW TO REQUEST... Setting Your Notification Preferences You can control which messages you and your contacts receive.WHEREAccount > Contacts, for... Submitting Feedback or a Complaint We would rather hear a complaint than lose a customer quietly.HOW TO RAISE ITOpen a ticket... Transferring Your Client Area Account to Someone Else Selling a business or handing services to a client requires a formal change, not a shared... Understanding Order Statuses An order moves through several states, and knowing them saves an unnecessary ticket.PENDINGThe... Understanding Ticket Response Times What to expect, and what makes a difference.WHAT AFFECTS SPEEDThe department. Technical issues go... Understanding Verification Requests We will sometimes ask you to prove who you are before acting. Here is why and what to expect.WHEN... Understanding the Dashboard The dashboard is designed to answer "is anything wrong" at a glance.WHAT IT SHOWSActive services... Updating Your Account Details Out-of-date contact details cause a large share of avoidable problems.WHEREAccount > Edit... Using Downloads in the Client Area Support > Downloads holds files we make available: guides, configuration templates, software... Using Email History to Check What We Sent Account > Email History holds a record of every automated message sent to your account.WHAT IT... Using the Affiliate Section If you take part in the affiliate programme, everything is tracked under Affiliates in the Client... Using the Knowledgebase Support > Knowledgebase holds articles on hosting, domains, email, security and... Viewing and Replying to Support Tickets Support > Tickets holds every conversation, open and closed.THE STATUSESOpen. With us,... What Happens Immediately After Ordering The sequence is predictable, and knowing it prevents unnecessary worry.WITHIN MINUTESPayment... What to Do Before a Long Absence A fortnight away is long enough for a missed renewal to take a business offline.BEFORE YOU... Where to Find Your cPanel Login Details Three separate logins exist and they are frequently confused.THE THREEClient Area: billing,... Why an Order May Be Held for Verification Some orders are held for review before provisioning. It is routine and usually resolved... Writing a Ticket That Gets Resolved Quickly The difference between a fast answer and three days of back-and-forth is usually the first...
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