Continuity for a small online business.
THE QUESTIONS
What does the business lose per day if the website is down What if email is down What if your phone is lost What if the person who runs everything is unavailable
WHAT TO PREPARE
Backups you can restore elsewhere Contact details not dependent on the hosted domain More than one person with access to critical accounts A record of what runs where
THE SINGLE POINT OF FAILURE
In most small businesses, one person holds every password and knows how everything works.
That is the largest continuity risk and the easiest to reduce: a shared password manager and a written record.
ALTERNATIVE CUSTOMER CHANNELS
If the site is down, can customers still reach you? A phone number and a social account that do not depend on the hosting.
THE EMAIL POINT
If your only contact address is on the hosted domain and that hosting fails, you cannot receive anything, including notices explaining why.
Keep a secondary address elsewhere.
REVIEWING
Annually, and whenever the business changes significantly.
