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Viewing articles tagged 'dns'

"Your Connection Is Not Private" Explained The general warning browsers show when a certificate check fails.WHAT IT MEANSOne of the three... A Cloudflare Setup Checklist Everything to do and verify.BEFORE ADDING THE DOMAINExport or record your existing DNS zoneDURING... A Complete Backup Checklist Everything in one place.THE ARRANGEMENTBackups run automatically on a schedule They include files... A Complete Migration Checklist Every step, in order.BEFORERegistrar access confirmed Current host access confirmed Full backup... A Correct Cloudflare Configuration for a Business Website What good looks like.DNSRoot domain and www: proxiedMail hostname and MX: DNS onlycPanel, FTP and... A DNS Change Checklist Before, during and after.BEFORERecord or export the current zone Note which provider holds DNS... A DNS Health Check What to verify periodically.ANNUALLY, OR AFTER ANY CHANGENameservers are what you expect The... A DNS Reference Card The essentials on one page.FIND YOUR NAMESERVERSClient Area > Services > My Services, or... A First-Year VPS Checklist What to do, and when, in the first twelve months.DAY ONEChange root password, set up SSH keys,... A Migration Checklist for Email-Heavy Accounts When mail matters most.BEFOREList every mailbox and its size Identify which are actively used... A Migration Checklist You Can Use Every step, in order.BEFOREAccess to current hosting obtained, or a full backup provided Current... A New Client Checklist Every step, in order.BEFORE CREATING THE ACCOUNTRequirements established: sites, mailboxes,... Adding a Subdomain and Its DNS Two separate things.WHAT CREATING A SUBDOMAIN IN CPANEL DOESCreates the directory, configures the... Adding Records for Third-Party Services Verification and integration.WHAT ASKS FOR THEMSearch Console Business profile verification Email... Adding Your Site to Cloudflare The setup process.BEFORE STARTINGRecord your current DNS records. Export the zone from cPanel, or... Alternatives to Cloudflare Other ways to get the same benefits.OTHER CDN PROVIDERSSeveral offer similar services, some with... An Annual SSL Review Fifteen minutes once a year.CHECK WHAT IS INSTALLEDcPanel > SSL/TLS Status. Every domain,... Authenticated Origin Pulls Ensuring only Cloudflare reaches your server.WHAT IT DOESCloudflare presents a certificate when... Authoritative DNS Server Design Serving a zone reliably.WHAT RELIABILITY REQUIRESSeveral servers On separate networks In separate... Authoritative Versus Recursive DNS Two different roles.AUTHORITATIVEServers holding the actual records for a domain. They are the... Automating Certificate and Domain Renewal Preventing avoidable outages.WHY AUTOMATEBoth expiries cause complete outages, and both are... AutoSSL and Cloudflare The most common cause of AutoSSL failing on an otherwise working site.WHY IT CONFLICTSWhen a... AutoSSL for Subdomains Subdomains need certificates too, and they are not automatic until they exist.HOW IT WORKSAutoSSL... Backing Up Before a Migration The most important backup you will take.WHYA migration touches everything: files, database, DNS,... Backing Up Configuration and Settings The things that are not files or data.WHAT LIVES OUTSIDE THE OBVIOUSCron jobs Email accounts and... Backing Up DNS Records Frequently overlooked and quickly needed.WHY IT MATTERSDNS records determine where your website... Backing Up with a WordPress Plugin The usual approach for WordPress sites.WHAT TO LOOK FORScheduled automatic backups Remote... Backups and Account Suspension or Cancellation When you lose access to the account.DURING SUSPENSIONData remains in place. Nothing is deleted at... Backups: Everything That Matters, Briefly The whole category in one page.THE PRINCIPLEAlmost every website disaster is recoverable with a... Billing for a Dedicated IP How the add-on is charged.THE CYCLEA dedicated IP usually adopts the billing cycle of the service... Branding Your Reseller Hosting Clients should see your brand, not ours.CPANEL AND WHM BRANDINGWHM > Account Functions >... CAA Records: Controlling Who Can Issue Certificates A DNS record limiting which authorities may issue for your domain.WHAT IT DOESA CAA record names... Cancelling a Service Cancelling properly protects your data and stops further invoices.BEFORE YOU CANCELDownload a... Cancelling a Service from the Client Area Cancellation is requested through the Client Area, not by simply not paying.BEFORE YOU CANCELTake... Cancelling Your Hosting and What Happens to Your Data If you decide to leave, cancelling properly protects your data and prevents unwanted... Certificate error connecting to mail server Your client warns about the certificate.WHAT IT MEANSYou connected to mail.yourdomain.com and the... Certificate Errors After Changing Hosting A predictable consequence of a migration if a step is missed.WHY IT HAPPENSThe certificate lived... Certificate Errors Appearing Suddenly on a Working Site Nothing changed, and now every visitor sees a warning.THE MOST LIKELY CAUSEThe certificate... Certificate Errors in Mail Clients Your website is fine but Outlook or your phone warns when connecting.WHAT IT MEANSYou connected... Certificate Errors on a Subdomain Only The main site is fine; one subdomain warns.WHYThe certificate covers the domain and www but not... Certificate Management at Scale Automation and lifecycle.WHAT AUTOMATED ISSUANCE PROVIDESCertificates obtained and renewed... Certificate Name Mismatch Errors Your client warns that the certificate does not match the server.WHAT IT MEANSYou connected to... Certificate Security and Transparency Preventing misissuance.WHAT MISISSUANCE ISA certificate issued for a name to someone not entitled... Certificate Types: DV, OV and EV Three validation levels, differing in what the issuer checked before issuing.DOMAIN VALIDATEDThe... Certificate Warnings When Connecting Your mail client says the certificate is not trusted or does not match.WHY IT HAPPENSYou are... Changing Hosting Without Changing Your Domain Your domain and your hosting are independent. You can move hosting while keeping the domain... Changing Nameservers at Your Registrar The mechanics.FOR DOMAINS REGISTERED WITH USClient Area > Domains > select the domain >... Changing Your Domain's Nameservers Nameservers determine which servers answer for your domain. Changing them is how you point a... Checking Basic Connectivity Is anything working.WHAT TO CHECK IN ORDERIs the cable connected or the wireless associated? Does... Checking DNS From the Command Line The faster method.WHY BOTHERFaster than any web interface, and it works without an internet... Checking Which Nameservers a Domain Uses Confirming the current state.THE METHODA WHOIS lookup on the domain shows the nameservers... Checklist: Before Changing DNS Avoiding an outage.RECORD EVERYTHING FIRSTEvery existing record, exactly, including ones you do... Checklist: Diagnosing Any Network Problem Work through in order.ESTABLISHWhat exactly fails When it started What changed Who and what is... Cloudflare and AutoSSL Making certificates issue correctly.THE PROBLEMAutoSSL validates a domain by placing a file on... Cloudflare and CDN: Everything That Matters, Briefly The whole category in one page.WHAT CLOUDFLARE ISA layer between visitors and our servers,... Cloudflare and Domain Verification Records Records other services need.WHAT NEEDS THEMSearch Console domain verification Business profile... Cloudflare and Email Keeping mail working.THE RULEMail never goes through the proxy. Records relating to mail must be... Cloudflare and Our Support What we can help with.WHAT WE CAN HELP WITHWhether our server is responding correctly Certificate... Cloudflare and Staging Sites Keeping test environments separate.THE PROBLEMA staging site behind Cloudflare with caching... Cloudflare and Subdomains Handling additional hostnames.ADDING A SUBDOMAINCreate it in cPanel first, so the hosting serves... Cloudflare and Your Origin IP When Cloudflare proxies your site, the address visitors see is not yours.HOW IT WORKSYour... Cloudflare Error Codes Explained What each number means.ERROR 520: unexpected response from the origin. Usually our server... Cloudflare for Reseller and Client Sites Managing it for others.WHOSE ACCOUNTThe client's. Their domain, their DNS, their account.For the... Cloudflare Free Versus Paid Plans What the free plan actually covers.THE FREE PLANDNS hosting Unlimited bandwidth through the proxy... Cloudflare Is Down When the problem is theirs.HOW TO TELLCloudflare publishes a status page. Check it.If a... Cloudflare Registrar and Domain Transfers Registering domains with Cloudflare.WHAT IT OFFERSDomains at cost, with no markup, and no renewal... Cloudflare Settings That Commonly Cause Problems The short list.FLEXIBLE SSLCauses redirect loops and is insecure. Use Full (strict).The single... Cloudflare Settings to Review Annually A yearly check.DNSEvery record still needed, and nothing missing Proxy states correct,... Cloudflare Terminology Explained The words in the dashboard.ZONE: a domain added to Cloudflare, with its own records and... Cloudflare Universal SSL and What It Covers The certificate Cloudflare presents to visitors.WHAT IT ISA certificate Cloudflare issues... Cloudflare Zone Export as a DNS Backup Records nobody else backs up.WHY THIS MATTERSNo hosting backup includes DNS records held at... CNAME Records Pointing a name at another name.WHAT IT DOESMakes one name an alias for another. Queries for the... Common Cloudflare Misconceptions What people believe that is not true.THAT IT MAKES ANY SITE FASTIt caches static assets. Pages... Common DNS Mistakes What goes wrong.EDITING RECORDS IN THE WRONG PLACEChanging cPanel records while nameservers point... Common Protocols You Will Encounter What each is for.HTTP AND HTTPSWeb traffic. HTTPS is the encrypted form, and what everything... Creating a cPanel Account for a Client Each client site gets its own account.CREATING ITWHM > Account Functions > Create a New... Creating a Subdomain Step by step.WHEREcPanel, Domains, Create A Domain, or the Subdomains tool depending on your... Creating an Addon Domain Adding a second website.BEFORE YOU STARTThe domain must be registered Its nameservers should... Database Considerations When Changing Hosts What to plan for.BEFORE MOVINGNote the database version at both ends Note the character set and... Deciding Whether Cloudflare Is Right for You An honest summary.USE IT IFYou receive attack or bot traffic consuming resources Your visitors... Decommissioning a VPS Safely Shutting down a server properly.BEFORE ANYTHING ELSETake a final full backup and verify it opens... Dedicated IP: A Summary and Checklist Everything worth knowing, in one place.WHAT IT ISAn IP address used solely by your account rather... Dedicated IPs and Private Nameservers Resellers setting up their own nameservers often ask whether they need a dedicated IP.THE SHORT... Diagnosing Mail Delivery With DNS Tools Checking the records that matter.WHAT TO CHECKMX records exist and point at the correct hostname... Diagnosing Name Resolution Problems When names do not resolve.WHAT THE SYMPTOM ISAddresses work; names do not.Or one name fails while... Diagnosing Network and Connectivity Problems When the problem is between systems rather than on one.BASIC TESTSping tests whether a host... Diagnosing Problems: Everything That Matters, Briefly The summary.THE FOUR QUESTIONSWhat exactly fails? When did it start? What changed? Who is... Diagnosing Whether Cloudflare Is the Problem Establishing where a fault lies.THE QUICKEST TESTPause Cloudflare from the dashboard. Traffic... Disaster Recovery Planning for a VPS What you do when the server is gone.THE SCENARIOSHardware failure A compromise requiring a... DNS and Certificate Issuance How AutoSSL depends on DNS.THE CONNECTIONAutoSSL validates that you control a domain, usually by... DNS and DHCP in Windows Environments Network services.WHY DNS MATTERS PARTICULARLYActive Directory depends on it entirely. A directory... DNS and Nameservers: Everything That Matters, Briefly The whole category in one page.THE TWO PLACESNameservers are set at your registrar. Records are... DNS and Nameservers: The Short Version Everything essential.THE TWO PLACESNameservers: set at the registrar.Records: held wherever those... DNS Architecture in Depth How resolution actually works.WHAT THE HIERARCHY ISRoot servers, knowing where each top-level... DNS Architecture: Everything That Matters, Briefly The summary.PROPAGATION IS CACHES EXPIRING, NOT DATA SPREADINGThere is nothing to accelerate.... DNS Best Practices Habits worth adopting.RECORD WHERE EVERYTHING LIVESRegistrar, DNS provider, and who has access.... DNS Considerations for Multiple Locations Serving different regions.WHAT PEOPLE WANTVisitors directed to a nearer server, or to... DNS Considerations When You Cannot Reach the Registrar Losing access to domain control.THE SITUATIONSForgotten credentials with an unreachable contact... DNS Costs and What You Pay For Where money is involved.WHAT COSTS MONEYDomain registration and renewal Premium DNS services,... DNS Documentation Worth Keeping The record that makes recovery possible.WHAT TO RECORDWhere the domain is registered, and the... DNS Emergencies and What to Do When something is seriously wrong.THE DOMAIN DOES NOT RESOLVE AT ALLCheck expiry first. An... DNS for a Domain You Are Not Yet Using Parked and held domains.THE SITUATIONA domain registered for future use, or defensively, with no... DNS for Domains Used Only for Email Mail with no website.THE SITUATIONA business with professional email on their domain and no... DNS for Staging and Development Sites Separate environments.THE OPTIONSA subdomain of your main domain A separate domain A hosts file... DNS Myths What people believe that is not true.THAT PROPAGATION TAKES 48 HOURS ALWAYSIt takes up to the... DNS Problems After a Domain Transfer Moving a domain between registrars.WHAT CAN CHANGESome transfers reset nameservers to the new... DNS Questions and Short Answers Common queries.HOW LONG DOES PROPAGATION TAKE?Up to the previous TTL, usually less. Query your... DNS Record Types and What Each Does The records you will meet.APoints a name at an IPv4 address.The record sending your domain to... DNS Record Types at Cloudflare What each does.A RECORDPoints a name at an IPv4 address. Your main website record.AAAA RECORDThe... DNS Record Types Explained The records you will actually encounter.A RECORDPoints a name to an IPv4 address. Your domain's A... DNS Records for Common Services What various services ask for.SEARCH CONSOLEA TXT record at the bare domain, or a file on the... DNS Security Considerations Protecting your domain's records.WHAT AN ATTACKER GAINS FROM CONTROLLING YOUR DNSThe ability to... DNS Security Threats What goes wrong.CACHE POISONINGInjecting false data into a resolver's cache, directing users... DNS Situations Worth Preparing For Anticipating problems.THE DOMAIN EXPIRINGAuto-renewal, a valid card, and a contact address on a... DNS Terminology Explained The words you will encounter.REGISTRAR: where the domain is registeredREGISTRY: the organisation... DNS Terms Explained How names resolve to servers.DNSThe system translating domain names into server... DNS Tools Worth Knowing What to use for checking.WEB-BASED LOOKUP TOOLSQuery DNS from outside your own network. The... DNS Validation Versus HTTP Validation Two ways to prove you control a domain.HTTP VALIDATIONThe authority asks you to place a file at a... DNS When Changing Hosting Providers The records that must change.WHAT CHANGESThe A records for the domain, www and every subdomain,... DNS When Using an External Mail Provider Mail elsewhere, website with us.WHAT TO CHANGEMX records pointing at the provider's servers, with... DNS When Working With a Developer or Agency Shared control.WHO SHOULD HOLD WHATThe domain registered in your business's name, with your... DNS Works but the Site Shows a Different Website Resolving correctly, serving wrongly.WHAT IT MEANSDNS is fine. The request reached a server, and... DNSSEC Explained Signing DNS responses.WHAT IT DOESCryptographically signs DNS records so a resolver can verify... Documenting What You Would Need to Rebuild The information a backup does not contain.WHAT TO RECORDDomain: where registered, renewal date,... Documenting Your Server Setup The thing nobody does until they wish they had.WHAT TO RECORDOperating system and version... Domain Forwarding and Redirects Forwarding sends visitors from one domain to another.WHEN TO USE ITYou own several extensions of... Email for a Second Domain or Brand Every domain on your account can have its own mailboxes.HOWAdd the domain to the account first,... Email Marketing for Resellers and Developers Running it for clients.WHOSE ACCOUNTThe client's. Their list, their platform account, their... Email Terms Explained Mail concepts.IMAPKeeps mail on the server, synchronised across devices.POPDownloads mail to one... ERR_CONNECTION_REFUSED The server actively refused the connection.WHAT IT MEANSSomething responded, and it said no.... ERR_CONNECTION_TIMED_OUT The browser could not reach the server at all.WHAT IT MEANSNo response. This is a network-level... ERR_NAME_NOT_RESOLVED The domain name could not be translated to an address.WHAT IT MEANSDNS failed. The browser could... Error 521: Web Server Is Down Cloudflare could not connect to us.WHAT IT MEANSOur server refused the connection, or is not... Error 523 and 524: Unreachable and Timeout Two related failures.ERROR 523: ORIGIN IS UNREACHABLECloudflare could not route to the address in... Escalating a Network Problem Effectively Getting help.WHAT TO ESTABLISH FIRSTWhat exactly fails When it started Who and what is affected... Essential Diagnostic Tools What to use.A CONNECTIVITY TESTSends a small packet and reports whether a reply arrives, and how... Excluding a Domain from AutoSSL Occasionally you do not want a certificate issued.WHEN THIS APPLIESA domain parked and not in use... Expired Auctions, Last Chance & Closeout Explained (ZillionkingHost Domain Marketplace)  Expired Auctions, Last Chance & Closeout Explained When a domain expires because it hasn't... Explaining DNS to a Client Making it understandable.THE ANALOGY THAT WORKSA domain is like a business name in a directory.... Explaining Technical Problems Simply Translation.THE PRINCIPLEExplain the effect and the fix, not the mechanism.WHAT CLIENTS WANT TO... Exporting and Backing Up Your DNS Records nobody else backs up.WHY THIS MATTERSNo hosting backup includes DNS records held at an... Finding Your Account's IP Address Several places show it, and they can mean different things.IN CPANELThe right-hand statistics... Finding Your Way Around the cPanel Interface cPanel groups every tool into sections. If you know the section, you will find the tool... Flushing Your Own DNS Cache When the problem is your machine.WHEN THIS APPLIESEveryone else sees the change and you do not.Or... Free SSL Certificates on Your Hosting Every domain on your account is entitled to a free AutoSSL certificate, issued and renewed... Free Website Migration to ZillionKingHost We will move your existing website to us at no charge. For anything business-critical, this is... Getting Help with an SSL Problem What to include so a ticket is resolved quickly.CHECK FIRSTcPanel > SSL/TLS Status, and click... Getting Help With DNS What we can do.WHAT WE CAN HELP WITHWhat your records should be Whether your domain points at us... Getting Help with Email Marketing Who to ask about what.ASK USDNS records: where to add SPF, DKIM and DMARC, and whether they are... Getting Help With SEO From Us What we can and cannot assist with.WHAT WE CAN HELP WITHTechnical hosting matters affecting SEO:... Getting Help With Your Migration What we can do.WHAT WE CAN HELP WITHPerforming the transfer, in many cases Advising on the... Getting Support for a VPS What we help with, and what is yours.WITH AN UNMANAGED VPSWe are responsible for the... Getting Support from Us as a Reseller You are our customer. Your clients are yours. Escalating well gets faster answers.WHEN TO... Getting Your First Website Online Four steps take a new account from empty to live.1. POINT YOUR DOMAINSet your domain's... Glossary: The Terms That Matter Most The short list.IF YOU LEARN ONLY TEN, LEARN THESEPUBLIC_HTMLAnything here is publicly... Handling a Client Who Wants to Leave The end of a relationship.FIRST, ASK WHYGenuinely. Sometimes it is a fixable problem nobody told... Handling Support Requests from Your Clients Your clients contact you, not us. Deciding in advance what you cover keeps that manageable.WHAT... Hosting Networking: Everything That Matters, Briefly The summary.WHY A CORRECT DNS RECORD IS NOT ENOUGHThe server must also recognise the domain as... How Cloudflare Fits With Your Hosting Where each part does its work.THE PATH OF A REQUESTVisitor asks DNS where your site is Cloudflare... How DNS Propagation Works When you change nameservers or DNS records, the change does not reach the whole internet... How Domain Offers Work (ZillionkingHost Domain Marketplace) How Domain Offers Work Some domain listings may not display a fixed price. Instead, the seller... How IP Addresses Relate to DNS DNS is the system that turns names into addresses. Understanding the link explains most... How Long Account Setup Takes Most hosting accounts are provisioned automatically within a few minutes of payment clearing.THE... How to bid in a domain auction (ZillionkingHost Domain Marketplace) How Domain Auctions Work An auction runs until a fixed end time. The highest valid bid wins,... How to Buy a Dedicated IP Address A fixed address for your account.WHAT IT ISAn IP address used only by your account, rather than... How to buy a domain with Buy It Now (ZillionkingHost Domain Marketplace) Buy It Now is the quickest route to a domain someone else owns. The price is fixed, there's no... How to Buy If You Already Have a Website Elsewhere Moving to us.WHAT YOU NEED TO ESTABLISH FIRSTWhere the domain is registered, and whether you can... How to Buy Professional Email Business email on your domain.WHAT IS INCLUDED WITH HOSTINGMailboxes on your own domain are... How to Buy ZillionKingHost Academy Access Learning materials.WHAT IT ISCourses and learning materials covering hosting, website building... How to Contact Us Before or After Buying Reaching us.SUPPORT TICKETzillionkinghost.com/billing/submitticket.phpThe best route for anything... How to forward or redirect a domain to another website Domain forwarding sends anyone who visits one domain straight to another. It's the right tool... How to List a Domain for Sale (ZillionkingHost Domain Marketplace) How to List a Domain for Sale If you own or control an eligible domain, you can list it on the... How to manage DNS records (A, CNAME, MX, TXT) for your domain DNS records tell the internet where to send traffic for your domain. You can edit them from... How to Place a Backorder on a Domain (ZillionkingHost Domain Marketplace)  How to Place a Backorder on a Domain A domain backorder is a standing request asking... How Your Website Is Reached From visitor to server.WHAT HAPPENSThe visitor's device resolves your domain to an address It... Installing SSL Certificates on a VPS Securing sites on a server you manage.WITH A CONTROL PANELAutoSSL or an equivalent handles issue... Intermittent DNS Failures Working sometimes.WHAT TO ESTABLISHIs it genuinely intermittent, or consistently different by... Is It Your Site, the Server, or Just You? Three questions that narrow everything.TEST ONE: DOES CPANEL LOAD?Visit yourdomain.com/cpanel.If... Issuing a Free SSL Certificate with AutoSSL Every domain on your account is entitled to a free certificate, renewed automatically.ISSUING... Issuing Certificates When a Domain Is Behind a Proxy Getting AutoSSL to work with Cloudflare in place.THE PROBLEMAutoSSL validates by retrieving a... Keeping Records Outside the Client Area The Client Area holds your account with us. Keep your own copy of the things you would need if... Keeping Your Origin Address Private If you use a proxy service, the protection depends on the origin staying unknown.HOW ORIGIN... Knowing When to Move to a Dedicated Email Platform An honest assessment of when hosting mail stops being the right tool.STAY WITH HOSTING MAIL IFYou... Mail Stopped Working After Cloudflare Diagnosing broken email.THE TWO CAUSESMX records did not import when the domain was added to... Maintaining Authentication Over Time Keeping records correct.WHAT BREAKS AUTHENTICATIONAdding a new sending service without updating... Managing DNS at the Registrar or at Your Host DNS records live wherever your nameservers point. Editing them in the wrong place is a common... Managing DNS for Multiple Domains Several sites at Cloudflare.ADDING EACH DOMAINEach is a separate zone with its own records and... Managing DNS on Your Own Server Running nameservers yourself.SHOULD YOUUsually not. DNS hosted by your registrar or a specialist... Managing DNS Records in Cloudflare Where your records now live.THE IMPORTANT POINTOnce Cloudflare's nameservers are in use, the DNS... Managing DNS Records Safely Making changes without breaking things.BEFORE ANY CHANGERecord every existing record,... Managing DNS Zones for Client Accounts Every account you create gets a DNS zone, which you manage from WHM.EDITING A ZONEWHM > DNS... Managing Domains and Certificates Addresses and encryption.WHAT TO KEEP TRACK OFDomain expiry Certificate expiry Where DNS is... Managing Domains in Your Client Area What you can do.WHEREClient Area > Domains.WHAT YOU CAN MANAGENameservers Registrant contact... Managing Email on Your Own Server Harder than people expect.WHAT IT INVOLVESA mail server Spam filteringAuthentication: SPF, DKIM,... Managing Many Domains in One Account Keeping track.WHAT TO DOCUMENTEvery domain on the accountIts type: main, addon, subdomain,... Managing Your Domains Domains > My Domains is separate from hosting and needs its own attention.WHAT YOU SEEEach... Microsoft Technology in Practice: Common Mistakes What goes wrong repeatedly.NO EMERGENCY ACCESS ACCOUNTA policy then locks out every... Migrating a Client's Site to Your Hosting The work that wins the client.BEFORE STARTINGGet access to the current hosting, or a full backup... Migrating a Custom Application Moving something you built yourself.WHAT TO MOVEApplication code The database Uploaded files and... Migrating a Site You Did Not Build Inheriting someone else's work.WHAT TO ESTABLISH FIRSTWhere the domain is registered, and whether... Migrating a Website Yourself If you would rather do it yourself, the process is straightforward.1. TAKE A COMPLETE COPYFrom... Migrating an Application to New Hosting Moving installed software.THE GENERAL PROCEDUREArchive the application files and download... Migrating Away From Cloudflare to Another Provider Moving DNS elsewhere.BEFORE STARTINGExport the zone from Cloudflare. That file is your record of... Migrating Between Facilities Moving your hosting.WHAT TO ESTABLISH FIRSTWhat must move What depends on what How much downtime... Migrating Client Accounts to Your Reseller Account Bringing existing clients from another host is straightforward if sequenced properly.THE PROCESS... Migrating DNS Between Providers Moving where records are held.BEFORE STARTINGExport or record every record at the current... Migrating From a Non-cPanel Host When the control panels differ.WHAT CHANGESNo single backup file carries everything.Each part... Migrating to a New VPS Moving from one server to another.PLANNINGBuild the new server fully before touching the old one... Migrating Without Downtime Downtime during a move is avoidable with sequencing rather than luck.THE PRINCIPLENever take... Migration: Everything That Matters, Briefly The whole category in one page.THE THREE THINGS THAT DETERMINE SUCCESSRegistrar access. Without... Modern DNS Privacy and Transport Encrypted resolution.WHAT THE PROBLEM ISTraditional DNS queries are sent unencrypted and visible... Monitoring DNS for Changes Noticing when something changes.WHYAn unexpected nameserver or record change is a serious signal:... Moving a Live Site With No Downtime The careful approach.THE PRINCIPLEHave the new server fully working before anyone is directed at... Moving From a VPS Back to Shared Hosting Sometimes the right decision.WHEN IT MAKES SENSEThe maintenance burden exceeds the benefit You... Moving From Shared Hosting to a VPS Making the transition.BEFORE YOU MOVEConfirm you actually need it Decide managed or self-managed... Moving Your Store to a Bigger Plan or VPS When and how to upgrade.SIGNS YOU GENUINELY NEED MOREConsistent resource limit warnings after... Multiple Domains Pointing at One Site Several names, one place.WHY YOU MIGHTDefensive registrations of similar names A previous domain... MX Records Directing your mail.WHAT THEY DOSpecify which servers accept mail for your domain.Without them,... My DNS Change Did Not Take Effect The change appears not to have worked.CHECK WHERE YOU MADE ITIf your nameservers point at an... My Messages Go to Spam The most common complaint.CHECK AUTHENTICATION FIRSTSend to a Gmail address and view the... My Site Is Gone and I Do Not Know Why Starting from nothing, working out what happened.FIRST, ESTABLISH WHAT IS ACTUALLY WRONGDoes the... My Subdomain Does Not Resolve Diagnosis.CHECK IT EXISTS IN CPANELDomains should list it with a document root.CHECK WHERE YOUR... Nameserver Changes and What They Affect Understanding the consequence.WHAT CHANGESWhich servers answer DNS questions for your... Nameservers for Subdomains Delegating part of a domain.WHAT DELEGATION ISNS records for a subdomain pointing at different... NET::ERR_CERT_COMMON_NAME_INVALID The certificate does not cover the hostname being visited.WHAT IT MEANSThe browser asked for one... Networking: Everything That Matters, Briefly The whole category in one page.THE THREE THINGS EVERY CONNECTION NEEDSA link, an address, and an... Offboarding a Client Properly The process at the end.WHAT TO DOConfirm the leaving date in writingProvide a full backup: files,... Offering Email-Only Hosting A smaller product with real demand.THE SITUATIONBusinesses with a domain and no website, or with... Ordering a Domain Only You can register a domain with us without buying hosting.HOWSearch for the domain from the Client... Ordering an Upgrade to an Existing Service Upgrades are ordered from within the service, not as a new order.HOWServices > My Services... Ordering Extras With Your Hosting Options available at checkout.WHAT MAY BE OFFEREDA dedicated IP address Additional disk space... Ordering Hosting for a Domain You Already Own Using an existing domain.WHEN THIS APPLIESYou registered the domain elsewhere and want hosting... Ordering Hosting Without a Domain You do not need to buy a domain from us to host with us.AT CHECKOUTChoose "Use a domain I already... Ordering Website Migration Migration from your previous host is free. Request it rather than doing it yourself for anything... Ordering With a Deadline If something must be live by a date, plan backwards.WHAT IS FASTShared hosting provisioning after... Playbook: Migration Requests Bringing a site in.ESTABLISH FIRSTWhere it is now What it is built on Whether they have access to... Playbook: My Domain Is Not Working DNS and domain issues.ESTABLISH FIRSTWas it working before? What changed? Where is the domain... Pointing a Domain at a Different Server Moving where a site is served from.WHAT TO CHANGEThe A record for the domain, and for www, to the... Pointing a Domain at a Third-Party Service Services such as Google Workspace, Microsoft 365, Shopify and email marketing platforms ask you... Pointing Domains at Your VPS Getting traffic to arrive.WHAT YOU NEEDYour server's IP address Access to wherever your domain's... Pointing Your Domain at a Dedicated IP Holding a dedicated IP does nothing until DNS points at it.IF OUR NAMESERVERS HOST YOUR DNScPanel... Pointing Your Domain at Your Hosting A domain and hosting are two separate products. The domain must be told which server holds the... Pointing Your Domain at Your ZillionKingHost WordPress Site Your site will not load until your domain's nameservers point at the server your hosting account... Preparing a Recovery Kit What to have ready before an incident.WHAT TO ASSEMBLEA recent full backup, downloaded and... Previewing Your Site Before the Domain Points Here You do not have to wait for DNS to start building. There are two ways to reach the site... Protecting Your Origin Server Address Preventing Cloudflare being bypassed.THE PROBLEMIf an attacker learns the address of our server,... Proxied Versus DNS Only The single most important setting.THE ORANGE CLOUDIn the Cloudflare DNS panel, each record has a... PTR and Reverse DNS Address to name.WHAT IT ISThe reverse of an A record: given an address, what name does it... Reading Network Error Messages What they tell you.CONNECTION REFUSEDSomething answered and declined the connection.The host is... Recording Your DNS Before You Move The step that prevents email disasters.WHY THIS MATTERSDNS records do not travel with your... Records Disappear or Revert Changes that do not persist.WHAT HAPPENSYou add or change a record, and later it is gone or back... Recovering After a Failed Server Migration When a move between servers went wrong.THE SITUATIONFiles or data did not transfer completely, or... Recovering From a Deleted DNS Zone Records gone.WHAT HAPPENSThe domain stops resolving entirely. Website and mail both fail.The... Recreating DNS Records Rebuilding the zone.WHAT YOU NEEDThe record list you took before starting.If you did not take... Reference: Infrastructure Problems and Where to Look Quick lookup.SITE DOWN ENTIRELYCheck from outside, then the provider's status, then your own... Reference: What to Check for Each Symptom Quick lookup.NO CONNECTIVITY AT ALLLink, then address, then gateway.SOME SITES WORK, OTHERS DO... Registering a Domain With Us Registration is part of an order, or can be added at any time.REGISTERING ONESearch for the name... Registrars, Nameservers and Zones Three things people conflate.THE REGISTRARWhere the domain is registered. They hold the... Removing a Subdomain or Addon Domain Taking one down properly.BEFORE REMOVING ANYTHINGBack up the site and its database.Removing a... Removing Cloudflare Going back to direct hosting.WHEN YOU MIGHTThe proxy causes more trouble than it solves You want... Requesting a Free Website Migration We move your existing site to us at no charge. For anything business-critical, use this rather... Requesting Reverse DNS for Your Dedicated IP A PTR record maps your address back to a hostname, and matters for mail delivery.WHY IT IS WORTH... Reseller Support: Everything That Matters, Briefly The whole category in one page.WHAT DETERMINES CLIENT SATISFACTIONResponse speed, more than... Restoring a Full Account Backup The complete restore.THE RESTRICTIONYou cannot restore a full cPanel account backup yourself... Restoring to a Different Server or Host Recovery elsewhere.WHEN THIS APPLIESMoving hosts Recovering after losing access to the original... Reverse DNS and PTR Records Forward DNS turns a name into an address. Reverse DNS turns an address back into a name.WHAT A... Reverse DNS and Sending Reputation Server-level factors.WHAT REVERSE DNS ISA record mapping a server's address back to a... Reverse DNS and Why It Matters Addresses back to names.WHAT IT ISA record mapping an address back to a hostname.WHERE IT IS... Securing Mail on a VPS If your server sends or receives mail, it needs particular attention.THE RISKAn open relay, a... Server IP, Domain IP and Visitor IP Three different things frequently confused in support conversations.SERVER IPThe address of the... Server Migrations: What to Expect Occasionally we move accounts between servers, for hardware replacement, load balancing or... Setting the Hostname, Timezone and Locale Small settings that cause confusion when wrong.HOSTNAMESet a fully qualified hostname, such as... Setting Up a Subdomain for a Separate Application A distinct site under your domain.THE STEPScPanel > Domains > Create a subdomainIf DNS is... Setting Up Authentication in cPanel The practical steps.WHEREcPanel, Email Deliverability.WHAT IT SHOWSEach domain, and whether SPF... Setting Up Backups Today: A Practical Start For anyone with nothing in place.THIRTY MINUTES, IN ORDERcPanel > Backup > Download a Full... Setting Up DKIM Signing your outgoing mail.WHAT IT DOESYour server signs outgoing mail cryptographically.... Setting Up DKIM Signing DKIM adds a cryptographic signature proving a message was not altered and genuinely came from... Setting Up DNS for a Brand New Domain From registration to a working site.THE SEQUENCERegister the domainOrder hosting, or identify the... Setting Up Google Search Console The single most important SEO tool, and it is free.WHYIt shows what queries bring you traffic,... Setting Up Private Nameservers Private nameservers let clients point domains at ns1.yourbrand.com rather than at ours, so your... Setting Up Search Console The free tool most sites ignore.WHAT IT DOESShows how your site appears in search Which searches... Setting Up SPF Correctly The record that says who may send.WHAT IT DOESLists the servers permitted to send mail for your... Setting Up SPF for Your Domain SPF tells receiving servers which machines may send mail for your domain.WHAT IT ISA TXT record... Setting Up SPF, DKIM and DMARC These three DNS records let receiving mail servers verify that mail claiming to be from your... Setting Up Virtual Hosts for Multiple Sites Running several websites on one server.THE CONCEPTThe web server uses the hostname in each... Setting Up Your Sending Domain Making mail authenticate.WHAT THE PLATFORM WILL ASK FORDNS records to add: usually a TXT record... Should You Use Cloudflare? An honest assessment.WHEN IT HELPSVisitors far from the server, who get cached content from... Single Domain, Wildcard and Multi-Domain Certificates Certificates differ in how many names they cover.SINGLE DOMAINCovers one hostname, and... Site loads the old server after migration DNS or caching showing the previous host.FIRST, ESTABLISH WHICH YOU ARE SEEINGCheck what the... Site Slower After Enabling Cloudflare When the proxy makes things worse.WHY IT CAN HAPPENAn extra hop between visitor and server... Some People See the Site and Others Do Not Inconsistent resolution.WHY IT HAPPENSA recent change, with different resolvers holding different... SPF, DKIM and DMARC With a Dedicated IP Authentication matters more than the address, and should be correct either way.SPFLists which... SRV Records Service location records.WHAT THEY DOSpecify the host and port for a particular service, rather... SSL Checklist After a Migration Certificates need attention whenever a site moves.IMMEDIATELY AFTER THE MOVEConfirm the domain... SSL Errors With Cloudflare Certificate problems in the path.THE TWO CERTIFICATESVisitor to Cloudflare, which Cloudflare... SSL for Email Clients Certificates matter for mail as well as the website.WHAT SECURES MAILConnections between your... Start Here: How to Diagnose Anything The approach that works.THE FIRST FOUR QUESTIONSWhat exactly happens? When did it start? What... Subdomain Delegation and NS Records Pointing part of your domain elsewhere.WHEN YOU NEED ITA subdomain managed by a different... Subdomain Not Working One hostname failing.THE CHECKSDoes the subdomain exist in cPanel? Does a DNS record exist for... Subdomains and Addon Domains: Everything That Matters, Briefly The whole category in one page.THE DISTINCTIONAddon domain and subdomain: separate content,... Support and Operations Terms Working with your host.TICKETA logged support request with a reference.SLAA service level... Switching DNS and Going Live The moment of change.BEFORELower TTLs a day in advance Confirm the new site is fully tested... Symptom: Certificate Warning or Not Secure HTTPS problems.WHAT TO ESTABLISHWhat the browser says exactly.THE COMMON CAUSESNo certificate... Symptom: Domain Not Resolving The name goes nowhere.WHAT TO CHECK IN ORDERIs the domain expired? Where do the nameservers... Symptom: Not Receiving Email Incoming failures.WHAT TO ESTABLISHAll senders or specific ones? Does webmail show it? When did... Symptom: The Site Loads for Others but Not for Me A local problem.WHAT IT USUALLY ISBrowser cache DNS cache on your device or network Your network... Symptom: The Site Shows Old Content Changes do not appear.WHAT IT USUALLY ISCaching, at one of several levels.WHERE CACHING... Taking a Full cPanel Account Backup The most complete backup available to you.HOWcPanel > Backup.Under Full Backup, click Download... Taking Over DNS for an Inherited Site A site you did not set up.WHAT TO ESTABLISH FIRSTWhere the domain is registered Which nameservers... Terminating a Client Account Termination removes the account and all its data permanently. Treat it as final, because it... Testing Before You Switch DNS The step that prevents disasters.WHY IT MATTERSTesting after switching means your visitors find... The DNS Records Email Needs Everything required for mail to work.MX RECORDSWhere mail for your domain should be delivered.... The Domain Resolves to the Wrong Address A DNS lookup returns an address that is not your server's.WHAT IT USUALLY MEANSThe A record still... The Site Loads by IP but Not by Domain This narrows the problem to DNS.WHAT IT TELLS YOUThe server is running, your files are present,... The Site Loads for You but Not for Customers A difference in what people see.THE LIKELY CAUSESA hosts file entry on your machine, left from... The Website Resolves to the Wrong Place Pointing somewhere unexpected.WHAT IT MEANSThe A record points at an address other than your... This Site Can't Be Reached The general browser message when connection fails.WHAT IT MEANSNothing specific. Click for... Transferring a Domain to Us Transferring consolidates your domains where your hosting is, and usually adds a year to the... Transferring a Domain to ZillionKingHost Moving a domain from another registrar.BEFORE STARTINGAt the current registrar:Unlock the domain... Troubleshooting: Everything That Matters, Briefly The whole category in one page.THE FOUR QUESTIONS THAT SOLVE MOST PROBLEMSWhat exactly happens?... TTL Settings and Propagation How quickly changes take effect.WHAT TTL ISHow long a resolver may keep a record before asking... Two Providers Answering for One Domain Conflicting nameservers.HOW IT HAPPENSNameservers from two providers listed at the registrar,... TXT Records Arbitrary text with specific uses.WHAT THEY HOLDText. What matters is what reads it.THE COMMON... Understanding DKIM Signing your mail.WHAT IT ISA cryptographic signature added to outgoing mail, verified against a... Understanding DMARC Telling servers what to do.WHAT IT ISA DNS record stating what receiving servers should do with... Understanding DNS Error Messages What lookup tools report.NXDOMAINThe domain does not exist, according to the authoritative... Understanding DNSSEC Authenticating DNS responses.WHAT PROBLEM IT SOLVESDNS responses can be forged, and there is... Understanding Email Routing and MX Records MX records tell the internet which server handles email for your domain. Getting this wrong stops... Understanding MX Records and Priority MX records tell the world where to deliver your mail.WHAT THEY LOOK LIKEA hostname and a priority... Understanding SPF Authorising who can send.WHAT IT ISA DNS record listing which servers may send mail for your... Understanding TCP and UDP Two ways to send data.TCPEstablishes a connection, confirms delivery, resends what is lost, and... Understanding TTL The number that controls propagation.WHAT IT ISTime to live, in seconds. How long a resolver may... Understanding Uptime Uptime is the percentage of time a service is reachable. It is a useful measure, but it is... Understanding WHM and How It Relates to cPanel Two control panels, two levels.WHM (WEB HOST MANAGER)Your panel. From here you create cPanel... Understanding Your Server's Addresses Which address to use.THE SHARED ADDRESSShown in cPanel on the statistics panel. The address your... Updating Services After Receiving a Dedicated IP A checklist of everything that may reference your address.DNSThe A record for your domain, www,... Upgrading or Downgrading Your Plan Plans can be changed at any time from the Client Area.HOW TO REQUEST A CHANGELog in at... Using a CDN with Your Hosting A content delivery network keeps copies of your static files at locations around the world and... Using a Control Panel on a VPS Managing without the command line.WHAT A CONTROL PANEL GIVES YOUA web interface for sites, email,... Using a Subdomain for Mail mail.yourdomain.com and what it actually is.WHAT IT ISA hostname pointing at the mail server,... Using an External DNS Provider Such as Cloudflare You can keep your domain's DNS at Cloudflare or another provider rather than using our... Using Cloudflare as a Security Layer Cloudflare sits in front of your site, filtering traffic before it reaches our servers. The free... Using Cloudflare Purely for DNS The proxy is optional.THE CONFIGURATIONCloudflare's nameservers, with every record set to DNS... Using Cloudflare with Your WordPress Site Cloudflare's free plan adds a global CDN, basic DDoS protection and a firewall in front of your... Using DNS Lookup Tools Checking what is actually published.WHAT THEY DOQuery DNS and show what is returned, without your... Using External Nameservers Instead Keeping DNS elsewhere.WHEN THIS APPLIESYour domain uses Cloudflare, your registrar's DNS, or... Using Google Workspace or Microsoft 365 With Your Domain You can host your website with us and your email elsewhere.WHEN THIS MAKES SENSEYou need the... Using IPv6 on Your VPS The addressing system alongside IPv4.WHAT IT GIVES YOUAn address space large enough that scarcity... Using JetBackup to Restore Where JetBackup is available on your plan.WHAT IT PROVIDESBrowsable restore points by date, with... Using Our Knowledgebase With Clients Not writing everything yourself.WHAT IS AVAILABLEExtensive documentation covering email setup,... Using the cPanel Zone Editor Where records live when your nameservers are ours.FINDING ITcPanel > Domains > Zone... Using the cPanel Zone Editor to Manage DNS Records The Zone Editor manages the DNS records for domains that use our nameservers. If your domain uses... Verifying Your Dedicated IP Is Active Confirm rather than assume, particularly if you ordered it for a third-party integration.CHECK IT... Warming a New Dedicated IP for Email A new address has no sending history, and receiving providers treat unknown addresses... Website went down with no error Unavailable, nothing logged.THE THREE CHECKSDoes cPanel load? If yes, the server is running. Does... What a DNS Zone Contains The records for your domain.THE TYPICAL ZONEAn A record for the domain, pointing at your server... What a Domain Name Is and How It Works A domain name is the address people type to reach your site. It is not the site itself, and it is... What a Subdomain Is A section under your existing domain.WHAT IT LOOKS LIKEshop.yourdomain.com blog.yourdomain.com... What an Addon Domain Is Hosting a second website.WHAT IT DOESLets a separate domain serve a separate website from the... What an IP Address Is An IP address is the numeric address of a device on the internet. Every server, router and... What AutoSSL Is and How It Works The free certificate system built into cPanel.WHAT IT DOESIssues certificates for every domain... What Cloudflare Actually Does The service explained plainly.THE BASIC IDEACloudflare sits between your visitors and our... What DNS Actually Does Turning a name into an address.THE PROBLEM IT SOLVESComputers connect to numeric addresses.... What DNS Does Names to addresses.WHAT IT ISThe system translating names people use into addresses machines... What Happens After You Order a Dedicated IP The steps between ordering and the address being in use.WHAT WE DOAllocate an available address... What Happens Immediately After Ordering The sequence is predictable, and knowing it prevents unnecessary worry.WITHIN MINUTESPayment... What Happens Immediately After You Order The sequence is predictable.WITHIN MINUTESPayment confirms, the account is provisioned, and the... What Is Not Covered by Backups Understanding the gaps prevents unpleasant discoveries.NOT COVERED BY ANY BACKUPData written... What is the ZillionKingHost Domain Marketplace? The Domain Marketplace is a place inside your client area where domain names change hands between... What is WHOIS privacy (ID Protection) and do I need it? When you register a domain, the registry records your name, address, phone number and email as... What Migrating Your Website Actually Involves The full picture.WHAT MOVESYour website files Your databases Your email accounts and their... What Should My Records Look Like? A typical zone for a hosted domain.THE WEBSITEAn A record for yourdomain.com, pointing at your... What to Do Before Any DNS Change A short preparation routine.ESTABLISH WHERE DNS LIVESWHOIS for the nameservers. Changes must be... What to Do When Your Store Stops Taking Orders The most urgent problem a shop can have.FIRST, CONFIRM ITBuy something yourself, as a guest, on a... What to Send When a Client Leaves The closing message.THE TONEGracious. They may return, and they will certainly be asked about... What You Are Responsible For as a Reseller Being clear about the boundary prevents difficult conversations later.WE HANDLEServer hardware,... What You Need Before Migrating Gathering access.FROM YOUR CURRENT HOSTControl panel access, or a full backup FTP or file access... What Your Nameservers Should Be Pointing a domain at us.WHERE TO FIND YOURSClient Area > Services > My Services. Your... When DNS Is Not Actually the Problem Ruling it out.SYMPTOMS THAT LOOK LIKE DNS AND ARE NOTThe site loads but shows an error: DNS... When the Shared IP Changes Shared addresses can change, usually during migrations or network reconfiguration.WHEN IT... When to Ask Us and When to Ask Cloudflare Directing the question correctly.ASK USThe site is unreachable and you want to know whether our... When to Move DNS Away From Your Host Considering an external provider.REASONS TOFaster propagation, at some providers Keeping DNS... Where Do I Change This? Finding the right place.NAMESERVERSAt your registrar. Always.For domains with us, the Client Area... Where to Get Help With an Order Different questions go to different places.BEFORE ORDERINGSales department ticket. Plan... Which DNS Records to Proxy Getting the cloud icons right.PROXY THESEThe root domain A record The www record Any subdomain... Why AutoSSL Failed: The Common Causes Work through these in order.1. THE DOMAIN DOES NOT RESOLVE HEREAutoSSL validates by retrieving a... Why DNS Changes Sometimes Seem Not to Work The common explanations.YOU CHANGED IT IN THE WRONG PLACEIf your nameservers point at Cloudflare... Why Mail Stops After a DNS Change The most common DNS casualty.WHAT HAPPENEDAlmost always one of three things.MX RECORDS NOT... Why Your Domain Is Not Resolving Work through these in order.1. IS IT REGISTERED AND CURRENT?Look it up in WHOIS. Check the expiry... Wildcard Certificates Explained Covering all subdomains with one certificate.WHAT IT COVERS*.yourdomain.com covers any... Windows Server and Active Directory: Everything That Matters, Briefly The summary.DOMAIN MEMBERS MUST USE INTERNAL DNSPointing them at public servers breaks... Writing a Simple Disaster Recovery Plan A page that saves hours.WHAT IT SHOULD CONTAINWhere backups are stored, and how to access themHow... Your IP Changed After a Migration Account migrations between servers change the address.WHY IT HAPPENSHardware replacement, load...
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