Knowledgebase

Order Notifications and Alerts Print

  • buildingonlineshop, building, email, spam, plugins, troubleshooting, billing, guide
  • 0

Knowing when a sale happens.

WHAT YOU NEED

An email when an order is placed Ideally a second channel, since email can be missed

THE EMAIL PROBLEM

If your order notifications go to spam, you miss sales.

Check that they arrive, and check spam periodically.

SENDING TO YOURSELF

Set the recipient to an address you actually monitor.

Not a shop address nobody opens.

FOR PHONE ALERTS

Some plugins send a message or a push notification.

Worth it if you are not at a computer.

WHAT TO INCLUDE IN THE NOTIFICATION

What was ordered The customer's contact details The delivery address The payment method and status

That lets you act without opening the admin.

WHAT TO TEST

Place a test order and confirm you receive it.

Retest after any change.

WHAT GOES WRONG

Notifications stop after a plugin update and nobody notices until a customer complains.

Check periodically.


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