Tickets from inside the Client Area are answered fastest, because you are identified automatically.
HOW
Support > Open Ticket. Choose the department: Support for technical issues, Billing for payments and invoices, Sales for pre-purchase questions. The right department reaches the right people first time.
WHAT TO INCLUDE
The domain or service affected The exact error message, copied rather than paraphrased When it started, and what changed around then What you have already tried Screenshots where the problem is visual Steps to reproduce it, if it is intermittent
WHAT NOT TO DO
Do not open several tickets about the same issue. It slows the queue for everyone, including you. Reply in the existing ticket instead. Do not email from an address not on the account. We cannot discuss account details with an unverified sender. Do not send passwords in a ticket unless we specifically ask. If credentials are needed, we will tell you how to provide them.
REPLYING
Reply through the Client Area or by replying to the notification email, keeping the ticket reference in the subject.
