Choosing recipients.
TO AN ADDRESS SOMEONE MONITORS
Not a shop address nobody opens.
TO MORE THAN ONE PERSON
If several people handle enquiries, send to all of them, or to a shared address.
USING A SHARED MAILBOX
Better than forwarding to several personal addresses.
Everyone sees the same thread and knows what was answered.
WHAT TO AVOID
A single personal address, when that person may be away A free email address, which looks unprofessional in replies An address that fills up
THE MAILBOX QUOTA POINT
If the recipient mailbox is full, submissions are rejected.
Set quotas and monitor them.
FOR DIFFERENT FORM TYPES
Route them differently: sales enquiries to sales, support to support.
Most form plugins support this.
FOR URGENT ENQUIRIES
Consider a second notification channel.
An email missed for a day may be a lost sale.
WHAT TO CHECK
That the recipient address exists and is monitored.
