Knowledgebase

When Mail Goes to Spam at One Provider Print

  • emaildeliverability, email, spam, troubleshooting, spf, dkim, dmarc, deliverability, errors
  • 0

Provider-specific problems.

WHY IT HAPPENS

Each provider filters differently.

Mail acceptable to one may be filtered by another.

WHAT USUALLY CAUSES IT

Reputation with that specific provider Complaint rate from their users Authentication problems

WHAT TO CHECK

That SPF, DKIM and DMARC all pass Whether you are blacklisted Whether recipients at that provider marked you as spam

THE COMPLAINT POINT

A few complaints from one provider's users affects delivery to all of them.

WHAT TO DO

Ensure you only send to people who asked Make unsubscribing easy Remove inactive addresses

WHAT ELSE HELPS

Asking recipients to add you to their contacts Encouraging replies, which signal legitimacy

FOR MAJOR PROVIDERS

Some offer sender tools showing your reputation with them.

Worth using if you send volume.

WHAT NOT TO DO

Assume it is a filter error Keep sending at volume while delivery is poor

That worsens the reputation further.


Was this answer helpful?
Back

Are you happy with your experience? Leave us a review on Trustpilot.


Trustpilot