Knowledgebase

  1. Portal Home
  2. Knowledgebase
  3. Billing

  Categories

Academic and Professional Skills
100
Affiliate System
51
Agriculture and Agribusiness
21
AI Ethics and Responsible Use
36
AI for Business
71
AI for Nigerian Businesses
53
AI for Students and Job Seekers
20
AI for Your Job Role
25
AI Fundamentals
85
AI Glossary
33
AI in Daily Life
50
AI in Professional Industries
84
AI Prompt Engineering
32
AI Prompt Library
27
AI Questions Answered
25
AI Tools and Models
27
AI Troubleshooting
29
Analytics and Measuring Your Website
23
APIs and Integrations
100
Apple Technology
100
Automation and No-Code Tools
19
Automotive Services and Repair
20
Backend Development
100
Backups and Disaster Recovery
98
Beauty and Personal Care Services
20
Billing
51
Billing and Payments
1
Blockchain and Digital Assets
100
Book keeping and Records
26
Building an Online Shop
39
Building and Running a SaaS Business
98
Business Continuity and Disaster Recovery
27
Business Email
100
Business Ethics and Anti-Corruption
19
Business Insurance and Risk
21
Business Strategy and Planning
21
Business Systems
100
Business Writing and Communication
123
Buying a Business
19
Change Management
18
Cleaning and Facility Management
22
Client Onboarding and Offboarding
25
Client Portal Guide
50
Cloud Computing
100
Cloudflare and CDN
100
Computer Fundamentals
100
Construction and Building Contracting
21
Containers and Orchestration
100
Content Strategy
23
Contracts and Agreements
23
Conversion and Landing Pages
24
Corporate Governance and Company Records
21
cPanel
58
Creative and Entertainment Business
19
Cron Jobs and Scheduled Tasks
24
Customer Retention and Loyalty
23
Customer Support and Helpdesk Operations
100
Cyber Security
101
Data Analytics
100
Data Centre Technology
100
Data Engineering
100
Data Protection and Privacy Compliance
100
Database Administration
100
Databases and phpMyAdmin
97
Dedicated IPs
50
Developers, Git and Deployment
100
DevOps and Infrastructure
100
Digital Forensics and Investigation
16
Digital Media Production
100
DNS and Nameservers
98
Domain Investing and Aftermarket
22
Domain Names
50
Email Clients and Devices
26
Email Deliverability
26
Email Marketing and Newsletters
100
Events and Live Production
21
Fashion, Tailoring and Garment Business
20
File Management and FTP
23
Financial Planning and Forecasting
18
Fintech and Payment Systems
100
Forms and Form Handling
24
Franchising and Licensing a Business
19
Fraud Prevention
26
Freelancing and Independent Work
20
Frontend Development
100
Furniture, Woodwork and Joinery
19
Game Development
100
Glossary of Hosting and Web Terms
20
Google Technology
100
Government and Regulatory Services Online
100
Grants, Tenders and Public Procurement
19
Growing From Sole Trader to Team
21
Health and Safety Management
21
Health and Wellbeing at Work
17
Healthcare Practice Management
21
Hiring and Managing Remote Workers
26
Hospitality and Food Business Operations
20
How to Buy at ZillionKingHost
93
Human Resources and People Operations
20
Identity and Access Management
18
Import, Export and International Trade
20
Innovation and New Product Development
17
Intellectual Property and Trademarks
18
Internal Controls and Audit
19
Internet and Advanced Infrastructure
100
Internet Connectivity and ISPs
23
Internet of Things
100
Internet Service Providers and Telecoms
20
Invoicing and Getting Paid
23
IT and Computer Skills
100
Knowledge Management and Documentation
20
Laundry and Dry Cleaning Services
20
Leading and Managing a Team
19
Legal Pages for Websites
41
Linux Command Line and Server Administration
100
Local SEO for Nigerian Businesses
25
Machine Learning Engineering
100
Managing Conflict at Work
18
Manufacturing and Production Operations
21
Market Research and Understanding Customers
18
Membership, Booking and Course Sites
27
Microsoft Technology
100
Migrating to ZillionKingHost
27
Mining and Quarrying
20
Mobile Development
100
Multilingual and Multi-Region Sites
22
Networking
100
Nonprofits and NGO Operations
18
Oil, Gas and Energy Services
20
Online Reputation and Reviews
23
Open Source Software
17
Other Applications and Scripts
99
Paid Advertising
24
Passwords and Access Management
24
Payments and Checkout
22
Penetration Testing and Security Assessment
18
Personal Finance for Business Owners
16
Personal Money Skills
19
Personal Safety and Security
18
Pharmacy and Medical Retail
20
Phone and Messaging for Business
26
PHP + Laravel
100
PHP Versions and Configuration
24
Placing Orders At ZillionKingHost
48
Power and Energy for Businesses
41
Pricing Your Products and Services
23
Printing, Signage and Production
20
Procurement and Supplier Management
16
Product Management and Discovery
20
Professional Services Firms
20
Programming Languages
100
Project Management
20
Property and Real Estate Business
20
Public Relations and Media Relations
20
Python
100
Quality Management and Process Improvement
19
Raising Capital and Investment
17
Recovering From a Hack
22
Renting and Housing
17
Reseller Business Building
104
Reseller Client Support Playbooks
23
Reseller Hosting
51
Retail and Point of Sale
20
Running a School or Training Business
20
Running Your Business Online in Nigeria
98
Sales, Negotiation and Closing
74
Security and Abuse
57
Security Services Business
21
Selling or Closing a Business
20
SEO and Getting Found Online
100
Server Resource Limits
25
Servers, VPS and Root Access
26
Shipping and Fulfilment
23
Social Media for Business
30
Software Engineering
100
Software Testing and QA
100
Solar and Renewable Energy Business
20
Specialised Technology
100
Sports, Fitness and Recreation Business
18
SSL Certificates and HTTPS
99
Starting a Business in Nigeria
25
Static Sites and Modern Frameworks
22
Strategic Partnerships and Alliances
19
Subdomains and Addon Domains
23
Subscriptions and Recurring Billing
22
Supply Chain Management
19
Sustainability and Environmental Management
18
Tax and Compliance Basics
20
Tech Careers and Getting Hired
100
Technical SEO
21
Technical Writing and Documentation
18
Time Management and Personal Effectiveness
19
Training and Developing People
20
Transport, Logistics and Fleet Operations
21
Travel and Tourism Business
21
Troubleshooting by Error Message
109
Troubleshooting by Symptom
26
UI/UX Design
100
Using AI for Content
72
Using AI With Everyday Software
26
Video and Live Streaming
22
VPS and Server Management
100
Waste Management and Recycling
18
Water Business and Borehole Services
20
Web Development
100
Web Hosting
59
Website Accessibility
48
Website Content and Design Basics
98
Website Security Fundamentals
27
Website Speed and Performance
33
Wholesale and Distribution
20
WooCommerce and Online Stores
99
Wordpress
66
WordPress Plugins
23
WordPress Themes and Page Builders
23
Working With Developers and Agencies
26
ZillionKingHost AI
92
ZillionKingHost Domain Marketplace
101
ZillionKingHost Rewards Program
50

  Categories

  Tag Cloud

academic academicprofessionalskills addondomain adminlogin affiliate affiliatesystem AI aibusiness aicontent aidailylife aiethicsresponsibleuse aieverydaysoftware aifundamentals aiglossary aijobrole ainigerianbusinesses aiprofessionalindustries aipromptengineering aipromptlibrary aiquestionsanswered aistudentsjobseekers aitoolsmodels aitroubleshooting analytics analyticsmeasuringwebsite apple appletechnology Auto-Responder backend backenddevelopment backup backups backupsdisasterrecovery bandwidth billing blockchain blockchaindigitalassets bookkeeping bookkeepingrecords bruteforce building buildingonlineshop business businessemail businessinsurancerisk businesssystems bypasssecurity caching cdn client client portal clientarea clientonboardingoffboarding clientportal cloudflare cloudflarecdn computer computerfundamentals content contentstrategy contracts contractsagreements conversion conversionlandingpages cpanel cron cronjobsscheduledtasks customer customerretentionloyalty cyber cybersecurity data dataanalytics database databases databasesphpmyadmin datacentretechnology dataengineering dedicated Dedicated IP Dedicated IP Address dedicatedip dedicatedips deliverability developers developersgitdeployment devops devopsinfrastructure diskspace dkim dmarc dns dnsnameservers domain domaininvestingaftermarket Domainname domainnames Domainnameserver domainrenewal domainreseller Domaintransfer downtime Email emailclientsdevices emaildeliverability emailmarketingnewsletters errors file filemanagementftp filemanager fintech fintechpaymentsystems firewall forms formsformhandling fraud fraudprevention frontend frontenddevelopment ftp game gamedevelopment glossary glossaryhostingwebterms google googletechnology growing growingfromsoletraderteam guide hacked hacking hiring hiringmanagingremoteworkers hosting howbuyzillionkinghost howto htaccess https imap internet internetthings invoicing invoicinggettingpaid IPaddress itcomputerskills jetbackup jetbackup5 legal legalpageswebsites local localseonigerianbusinesses machine machinelearningengineering mail malware marketplace membership membershipbookingcoursesites microsoft microsofttechnology migrating migratingzillionkinghost migration mobile mobiledevelopment multilingual multilingualmultiregionsites mysql nameservers networking ngdomains nigeria online onlinereputationreviews order other otherapplicationsscripts paid paidadvertising password passwords passwordsmanagement payments paymentscheckout paystack performance permalinks permissions phone phonemessagingbusiness php phplaravel phpmyadmin phpversionsconfiguration placing placingorderszillionkinghost plugins pricing pricingproductsservices programming programminglanguages python recovering recoveringfromhack redirects refund renewal reseller resellerbusinessbuilding resellerhosting resourcelimits restore reward rewardprogram rewards running runningbusinessonlinenigeria security securityabuse seo seogettingfoundonline server serverresourcelimits servers serversvpsroot shipping shippingfulfilment smtp social socialmediabusiness softaculous software softwareengineering softwaretestingqa solution spam specialised specialisedtechnology spf sql SSL sslcertificateshttps staging starting startingbusinessnigeria static staticsitesmodernframeworks subdomain subdomains subdomainsaddondomains subscriptions support suspension taxcompliance technical technicalseo themes troubleshooting troubleshootingbysymptom Two-Factor Authentication twofactor uiuxdesign uk uploads usa video videolivestreaming vps vpsservermanagement webdevelopment webhosting webmail website websiteaccessibility websitecontentdesign websitesecurityfundamentals websitespeedperformance whm WHOIS woocommerce woocommerceonlinestores wordpress wordpress.com wordpress.org wordpressadmin wordpressauthentication wordpresserrors wordpresshosting wordpresslogin wordpressplugins wordpressthemespagebuilders wordpressupdates wordpresswebsite working workingdevelopersagencies wpcron zillion zillionking zillionkinghost zillionkinghostai

  Support

My Support Tickets
News
Knowledgebase
Downloads
Network Status
Open Ticket

Articles

A Payment Failed or Was Declined Declines are common and are almost always resolvable within minutes.USUAL CAUSESThe card has... A Quick Annual Billing Review Once a year, spend ten minutes on this. It prevents most of the billing problems we see.CHECK... Account Credit and How It Is Applied Credit is a balance held on your account that is used automatically against future invoices.WHERE... Affiliate Commissions and Payouts If you participate in our affiliate programme, commissions are tracked in the Client Area.WHERE... Cancelling a Service Cancelling properly protects your data and stops further invoices.BEFORE YOU CANCELDownload a... Changes to Pricing and Terms Prices and terms occasionally change. Here is how that is handled.WHY PRICES CHANGERegistry price... Changing the Payment Method on File An expired or changed card is a common cause of failed renewals, and the failure looks exactly... Coupon Codes and Discounts Coupons are applied at checkout and are subject to their own conditions.APPLYING ONEEnter the... Data Retention After Cancellation or Termination Understanding the timeline prevents an unrecoverable loss.AFTER CANCELLATIONThe service is... Dedicated IP Addresses A dedicated IP assigns your account its own address rather than sharing one with other accounts... Domain Privacy Protection WHOIS records for many extensions are publicly searchable, exposing the registrant's name,... Getting Help with a Billing Question Billing questions are answered fastest through the Client Area.HOW TO ASKLog in and open a ticket... How Domain Renewals Are Billed Domains are billed separately from hosting and follow the registry's own rules, which are less... How do I view the credit in my account? How to view the credit in your account   1. Login to your client area.   2. Once logged in,... How do i pay for products/ Services at ZillionKingHost? Payment Options Available   Online Payment (NGN/USD/EUR) Payment with ZillionKingHost are... How to Raise a Billing Dispute Properly A clearly stated dispute is resolved faster than a vague complaint.OPEN A TICKET, NOT A... How to View and Pay an Invoice All invoices live in your Client Area, whether or not the email reached you.VIEWING INVOICESLog... Keeping Your Billing Contact Details Current Out-of-date contact details are behind a large share of the avoidable problems we see.WHAT TO... Late Fees and Reactivation Charges and timings are set out in our terms; this explains how they work in practice.LATE... Managing Multiple Services on One Account Several hosting packages, domains and add-ons can sit under one Client Area login.SEEING WHAT YOU... Money-Back Guarantee: What It Covers Where a money-back period applies to the product you bought, the details are in our terms. This... My Account is suspended for Overdue payment! How to get it restored? We have an automated system which suspends accounts if the invoice is overdue. It will send an... Ordering Add-ons for Your Hosting Add-ons extend an existing service and are billed alongside it.WHAT IS TYPICALLY... Our Terms of Service in Brief The full terms are on our website and are what govern the relationship. This is a plain summary;... Paid SSL Certificates Free AutoSSL suits almost every site. Occasionally a paid certificate is genuinely required.WHEN... Paying for Professional Services Some work falls outside standard support and is quoted separately.INCLUDED IN STANDARD... Paying for Someone Else's Service, or Having Someone Else Pay Yours Web designers paying for a client's hosting, or a client paying an invoice raised to an agency,... Payment Methods We Accept The methods available to you appear in the dropdown when you open an invoice.TYPICALLY... Promotional Pricing and Renewal Rates Promotional prices apply to the term they specify. Renewals are at the standard rate.HOW IT... Querying a Charge You Do Not Recognise Before assuming an error, check what the charge covers.CHECKINGBilling > My Invoices and open... Recovering an Expired Domain Recovery is possible for a period after expiry, but it becomes progressively harder and more... Refund Policy Explained Our full refund terms are on our website. This explains how they generally work.WHAT IS USUALLY... Registering .ng and Restricted Domain Extensions Some extensions carry requirements beyond simply paying..NG AND ITS SUBDOMAINS.com.ng, .org.ng,... Reporting a Billing Error to Us We would rather hear about a mistake than have you find it months later.WHAT COUNTSAn invoice for... Requesting a Custom or Proforma Invoice Businesses and institutions frequently need paperwork in a particular form before they can... Reseller Billing: How It Works If you hold a reseller account, there are two billing relationships and it is important to keep... Setting Up Automatic Renewal Auto-renewal charges your saved payment method when an invoice becomes due, so a service never... Tax and Business Invoicing Tax treatment depends on your location and status, and on ours. This article is general guidance,... Transferring Ownership of an Account Selling a business, handing a site to a client, or moving an account to a new owner requires a... Transferring a Domain Away from Us We do not obstruct transfers out. Here is the process.WHAT YOU NEED FROM USClient Area >... Transferring a Domain to Us Transferring consolidates your domains where your hosting is, and usually adds a year to the... Understanding Billing Cycles Each service has a billing cycle, which determines how often it renews and is invoiced.TYPICAL... Understanding Currency and Exchange Rates Invoices are issued in the currency set on your account, and your bank may apply its own... Understanding Your Invoice Each invoice sets out exactly what you are being charged for.WHAT YOU WILL SEEInvoice number,... Upgrading or Downgrading and How Proration Works Plans can be changed at any time, and the system calculates the price difference for you.MAKING... What Happens If an Invoice Is Not Paid The sequence is predictable, and at every stage before termination it is recoverable.STAGE 1 -... What Happens to Your Domain If Hosting Is Cancelled Domains and hosting are separate products with separate billing, and cancelling one does not... When Invoices Are Generated and Reminders Sent Invoices are raised in advance of the due date so you have time to arrange payment.THE CYCLEAn... Why Domain Renewal Prices Change Renewal prices are not always the same as the price you paid to register, and the reasons are... You Paid but the Invoice Still Shows Unpaid This happens most often with bank transfers and with payments interrupted mid-process.FIRST,... You Were Charged Twice Duplicate charges happen, usually when a payment appears to fail and is retried while the first...
Back

  Tag Cloud

academic academicprofessionalskills addondomain adminlogin affiliate affiliatesystem AI aibusiness aicontent aidailylife aiethicsresponsibleuse aieverydaysoftware aifundamentals aiglossary aijobrole ainigerianbusinesses aiprofessionalindustries aipromptengineering aipromptlibrary aiquestionsanswered aistudentsjobseekers aitoolsmodels aitroubleshooting analytics analyticsmeasuringwebsite apple appletechnology Auto-Responder backend backenddevelopment backup backups backupsdisasterrecovery bandwidth billing blockchain blockchaindigitalassets bookkeeping bookkeepingrecords bruteforce building buildingonlineshop business businessemail businessinsurancerisk businesssystems bypasssecurity caching cdn client client portal clientarea clientonboardingoffboarding clientportal cloudflare cloudflarecdn computer computerfundamentals content contentstrategy contracts contractsagreements conversion conversionlandingpages cpanel cron cronjobsscheduledtasks customer customerretentionloyalty cyber cybersecurity data dataanalytics database databases databasesphpmyadmin datacentretechnology dataengineering dedicated Dedicated IP Dedicated IP Address dedicatedip dedicatedips deliverability developers developersgitdeployment devops devopsinfrastructure diskspace dkim dmarc dns dnsnameservers domain domaininvestingaftermarket Domainname domainnames Domainnameserver domainrenewal domainreseller Domaintransfer downtime Email emailclientsdevices emaildeliverability emailmarketingnewsletters errors file filemanagementftp filemanager fintech fintechpaymentsystems firewall forms formsformhandling fraud fraudprevention frontend frontenddevelopment ftp game gamedevelopment glossary glossaryhostingwebterms google googletechnology growing growingfromsoletraderteam guide hacked hacking hiring hiringmanagingremoteworkers hosting howbuyzillionkinghost howto htaccess https imap internet internetthings invoicing invoicinggettingpaid IPaddress itcomputerskills jetbackup jetbackup5 legal legalpageswebsites local localseonigerianbusinesses machine machinelearningengineering mail malware marketplace membership membershipbookingcoursesites microsoft microsofttechnology migrating migratingzillionkinghost migration mobile mobiledevelopment multilingual multilingualmultiregionsites mysql nameservers networking ngdomains nigeria online onlinereputationreviews order other otherapplicationsscripts paid paidadvertising password passwords passwordsmanagement payments paymentscheckout paystack performance permalinks permissions phone phonemessagingbusiness php phplaravel phpmyadmin phpversionsconfiguration placing placingorderszillionkinghost plugins pricing pricingproductsservices programming programminglanguages python recovering recoveringfromhack redirects refund renewal reseller resellerbusinessbuilding resellerhosting resourcelimits restore reward rewardprogram rewards running runningbusinessonlinenigeria security securityabuse seo seogettingfoundonline server serverresourcelimits servers serversvpsroot shipping shippingfulfilment smtp social socialmediabusiness softaculous software softwareengineering softwaretestingqa solution spam specialised specialisedtechnology spf sql SSL sslcertificateshttps staging starting startingbusinessnigeria static staticsitesmodernframeworks subdomain subdomains subdomainsaddondomains subscriptions support suspension taxcompliance technical technicalseo themes troubleshooting troubleshootingbysymptom Two-Factor Authentication twofactor uiuxdesign uk uploads usa video videolivestreaming vps vpsservermanagement webdevelopment webhosting webmail website websiteaccessibility websitecontentdesign websitesecurityfundamentals websitespeedperformance whm WHOIS woocommerce woocommerceonlinestores wordpress wordpress.com wordpress.org wordpressadmin wordpressauthentication wordpresserrors wordpresshosting wordpresslogin wordpressplugins wordpressthemespagebuilders wordpressupdates wordpresswebsite working workingdevelopersagencies wpcron zillion zillionking zillionkinghost zillionkinghostai

  Support

My Support Tickets
News
Knowledgebase
Downloads
Network Status
Open Ticket

Are you happy with your experience? Leave us a review on Trustpilot.


Trustpilot