Cloudflare could not connect to us.
WHAT IT MEANS
Our server refused the connection, or is not responding at all.
THE COMMON CAUSES
The server is genuinely unavailable The account is suspended A firewall is blocking Cloudflare's addresses The DNS record points at the wrong address
WHAT TO CHECK
Client Area > Network Issues for a posted incident Client Area > Services, for a suspension Whether the A record points at the correct address
THE FIREWALL CAUSE
If a security tool at our end blocked Cloudflare's addresses, every request is refused.
This happens where a plugin or a rule blocks by address without understanding the proxy.
Open a ticket if you suspect it.
CHECKING WHETHER WE ARE UP
Load cPanel directly using the server hostname, which does not go through Cloudflare.
If cPanel loads, the server is running and something specific is blocking Cloudflare.
WHAT TO SEND US
The error number, the time, and whether cPanel loads directly.
That distinguishes a server outage from a blocking problem immediately.
