Knowledgebase

Reference: What to Check for Each Symptom Print

  • networking, dns, ssl, performance, troubleshooting, downtime, uploads, guide
  • 0

Quick lookup.

NO CONNECTIVITY AT ALL

Link, then address, then gateway.

SOME SITES WORK, OTHERS DO NOT

DNS, or a path problem to those destinations.

NAMES DO NOT RESOLVE BUT ADDRESSES WORK

DNS. Check resolvers and test against a public one.

SLOW EVERYWHERE, WIRED INCLUDED

Connection saturation, router, or the connection itself.

SLOW ON WIRELESS ONLY

Wireless: signal, interference, or device count.

INTERMITTENT ACROSS ALL DEVICES

Cabling, overheating, address conflict, or failing equipment.

TWO DEVICES MISBEHAVING TOGETHER

Address conflict.

CALLS POOR, DOWNLOADS FINE

Saturated upload, or jitter.

SITE LOADS BUT CERTIFICATE WARNING

Certificate coverage, or the device clock.

CONNECTION REFUSED

Host reachable, service not accepting.

CONNECTION TIMED OUT

Host unreachable, or traffic filtered.

MAIL NOT DELIVERED

Read the bounce. It usually states the reason.

WHAT TO DO IN EVERY CASE

Establish what changed.


Was this answer helpful?
Back

Are you happy with your experience? Leave us a review on Trustpilot.


Trustpilot