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Viewing articles tagged 'spam'

"550 User Unknown" and Address Errors The recipient's server says that address does not exist.WHAT IT MEANSThe address is wrong, has... 550 Message rejected as spam The receiving server refused your message on content or reputation grounds.READ THE FULL BOUNCEIt... 550 User unknown or No such user The recipient address does not exist.WHAT IT MEANSThe receiving server says there is no such... A Database Checklist Everything that matters.SETUPOne database per application One user per database, with all... A Developer's Post-Launch Checklist The first days after going live.IMMEDIATELYVerify the site loads from a different network and... A Migration Checklist for Email-Heavy Accounts When mail matters most.BEFOREList every mailbox and its size Identify which are actively used... Acknowledgement Emails to Visitors Confirming receipt.WHY SEND ONEThe visitor knows it arrived It gives them a record It sets... Adding a Contact Form to Your WordPress Site Publishing your email address invites spam. A contact form is safer and easier for visitors.... An Email Routine That Prevents Problems A small amount of maintenance avoids most of what goes wrong.WEEKLYEmpty Trash and Junk Glance at... Anti-Spam Technology Filtering unwanted mail.WHAT TECHNIQUES EXISTConnection-level checks: reputation, reverse names,... Archiving Old Data Reducing a database without losing records.WHYA shop with years of orders, or a site with years... Attachments and File Sharing Sending files.SIZE LIMITSMail servers limit attachment size.Large files are rejected, frequently... Authenticating Third-Party Sending Services Anything that sends as you.WHAT SENDS AS YOUR DOMAINYour mail server Marketing and newsletter... Auto-Forwarding to Personal Addresses: The Risks Staff forwarding business mail to a personal Gmail account is common and usually a bad idea.WHY... Avoiding Spam Filter Triggers Content that causes problems.WHAT TRIGGERS FILTERSExcessive capitals in the subject or body... Backups as a Security Control A tested backup turns a compromise from a crisis into an inconvenience. It is the most valuable... Before Your First Purchase A short checklist.CHECK THE NAME ITSELFSpelling, exactly The extension Whether it is what you... Blocking Unwanted IP Addresses with IP Blocker IP Blocker stops specific addresses or ranges from reaching your sites at all.BLOCKING AN... Booking Notifications and Reminders Keeping everyone informed.WHAT SHOULD SENDConfirmation to the customer, immediately Notification... Bot Traffic and How It Slows Your Site Traffic that is not customers.WHAT IT ISAutomated requests: search engine crawlers, scrapers,... Bot Traffic and How to Handle It Automated visitors, wanted and unwanted.WHAT BOTS AREAutomated clients. Some are useful: search... Bot Traffic and Resource Use Traffic that is not customers.THE SCALEOn many small sites, automated requests exceed human... Bots and Analytics Traffic that is not human.WHAT BOTS AREAutomated requests: crawlers, scrapers, scanners,... Bounces That Say Your Message Was Rejected as Spam The receiving server refused the message on content or reputation grounds.READ THE BOUNCE... Broadcasting and Group Messaging Reaching several customers.BROADCAST LISTSSend to many people, each receiving it... Building a Local Audience Reaching people near you.WHY LOCALFor most small businesses, a customer must be able to reach... Building an Online Shop, Part One: Briefly Setup, catalogue and checkout.BEFORE ANYTHING ELSEAdd one product and buy it yourself.Confirm the... Building Links to Your Site The hardest part of SEO, and the most misunderstood.WHAT A LINK ISA recommendation. Search... Buying an Established Domain From the Domain Market Purchasing a domain someone else owns.WHAT IT ISA marketplace of registered domains listed for... Buying Expiring Domains Names coming back to market.WHAT HAPPENS WHEN A DOMAIN EXPIRESA period where the owner can renew... Buying Security Services Sensibly What to buy and what you already have.WHAT IS INCLUDED WITH HOSTINGFree SSL through AutoSSL... Buying: Everything That Matters, Briefly The buyer's summary.THE ROUTESBuy it now for certainty. Offers when the price is beyond you.... Checking a Domain Before Buying Due diligence.WHAT TO CHECKThe exact spelling The extension The expiry date Previous use Rights... Checking Announcements and Network Status Before opening a ticket about an outage, check whether we already know.ANNOUNCEMENTSSupport >... Checking Blacklists When your server or domain is listed.WHAT A BLACKLIST ISA published list of addresses or domains... Checking Whether You Have Been Compromised Verification.WHAT TO CHECKYour user list, for accounts you do not recognise Files modified... Checking Whether Your Mail Was Delivered cPanel tells you what happened to every message sent from your account.USING TRACK DELIVERYcPanel... Checking Your Sending Reputation Knowing where you stand.WHAT TO CHECKBlacklists, for your domain and sending addresses Your... Choosing a Form Plugin What to use.WHAT MATTERSThat submissions are stored, not only emailed Spam protection Mobile... Cleaning Up a Bloated WordPress Database Over time the database fills with data no visitor ever sees, which slows queries and inflates... Cleaning Up Database Bloat Reclaiming size and speed.WHERE BLOAT ACCUMULATESPost revisions, one per edit, indefinitely... Cleaning Up Your Database Removing accumulated waste.WHAT ACCUMULATESPost revisions, sometimes dozens per page Spam and... Cloudflare and Visitor IP Addresses Why your logs show the wrong address.THE PROBLEMWhen traffic is proxied, our server sees... Comments and Interaction on Static Sites Adding discussion.THE OPTIONSA hosted comment service No comments A separate discussion... Common Affiliate Mistakes The ones that cost people money.SELF-REFERRALOrdering through your own link. Excluded everywhere,... Common Client Area Questions Answered The questions we are asked most often, with short answers.Why can I not log in to cPanel with my... Common Deliverability Mistakes What goes wrong.NO SPF OR DKIMThe foundation missing.TWO SPF RECORDSInvalidates both.FORGETTING A... Common Email Marketing Mistakes What goes wrong.BUYING A LISTConverts badly, generates complaints, damages reputation, and... Common Mistakes Nigerian Businesses Make Online The ones that cost most.USING A GMAIL ADDRESS AS THE BUSINESS ADDRESSUndermines credibility, and... Common Mistakes With Installed Applications The ones that cause real problems.NULLED SOFTWAREThe most common cause of compromised sites we... Common Questions About Email Marketing Short answers.HOW OFTEN SHOULD I SEND?Monthly, for most small businesses. Consistency matters... Common Types of Malware on Shared Hosting Knowing what you are looking at helps you judge the severity.SEO SPAMHidden links or entire pages... Configuring Your Website to Send Email Properly Mail sent by your website is judged by the same rules as mail you type.THE PROBLEM WITH DEFAULT... Consent and Marketing Opt-In Asking properly.THE PRINCIPLEAn enquiry is not permission to market to someone.HOW TO ASKA... Contact Forms and Form Handlers The most common custom script on any site.WHAT A FORM HANDLER MUST DOValidate input Protect... Content and Formatting What matters and what does not.WHAT MATTERS LESS THAN PEOPLE THINKSpecific words Exclamation... Content Moderation Systems Detecting prohibited content.WHAT THE TASKS AREClassifying content against policy categories... Controlling Bot and Crawler Traffic Reducing unwanted requests.WHAT YOU WANTSearch engine crawlers, at a reasonable rate.WHAT YOU DO... Creating Email Filters and Rules Filters sort mail automatically, before you see it.WHERE TO SET THEMServer side, in cPanel >... Creating Email Forwarders A forwarder sends mail arriving at one address on to another automatically. It uses no storage of... Creating Your Account Registering.WHAT YOU NEEDAn email address you monitor Your name and contact detailsWHY CONTACT... Database is slow or queries timing out The database is the bottleneck.IDENTIFYING ITA profiling tool shows time spent in database... Database Maintenance Routine What to do and how often.MONTHLYCheck the database size in cPanel > MySQL Databases Clear... Database Was Modified by an Attacker Recovering from a compromise affecting data.WHAT IT LOOKS LIKESpam links injected into post... Databases: Everything That Matters, Briefly The whole category in one page.WHAT A DATABASE ISThe half of your site holding content, settings,... Deciding Whether to Take the Site Offline A judgement call.WHEN TO TAKE IT DOWNIt is redirecting visitors somewhere harmful It is... Dedicated IPs and Email Sending Reputation This is one of the two genuine reasons to hold a dedicated IP.THE PROBLEM ON A SHARED IPOutbound... Dedicated IPs and SEO: No Effect A persistent myth worth addressing directly.THE CLAIMThat a dedicated IP improves search... Directory and Listing Applications Sites where the content is entries.WHAT THEY AREBusiness directories, classified listings,... Domain Privacy and ID Protection ID protection hides your personal details from the public WHOIS record.WHAT IT DOESReplaces your... Domain Privacy Protection WHOIS records for many extensions are publicly searchable, exposing the registrant's name,... Double Opt-In and Why It Matters Confirming subscriptions.WHAT IT ISAfter someone submits the form, they receive a message asking... Email Deliverability: Everything That Matters, Briefly The whole category in one page.WHAT ACTUALLY DETERMINES DELIVERYAuthentication and reputation.... Email for Retention When email works.WHERE IT STILL WORKSLonger content Business customers Anything needing a record... Email Forwarders and When to Use Them A forwarder sends mail arriving at one address on to another. It uses no storage of its... Email in Microsoft 365 Exchange Online in practice.WHAT IT PROVIDESMailboxes, calendars and contacts Shared mailboxes,... Email Infrastructure: Everything That Matters, Briefly The summary.REJECT AT THE TRANSACTION RATHER THAN ACCEPTING AND BOUNCINGAccepting then bouncing... Email Marketing Terminology The words in the dashboard.LIST or AUDIENCE: your subscribersSEGMENT: a defined subset of the... Email Not Sending from an Application Messages that never arrive.THE MOST COMMON CAUSEThe application uses PHP's mail function by... Email Reputation on a Shared IP What sharing an address means for your mail.HOW RECEIVING PROVIDERS JUDGE MAILThey weigh the... Email Sending Limits Across Your Accounts One compromised mailbox can damage the sending reputation of every account you host.WHERE TO SET... Email Sending Limits and Our Spam Policy Shared hosting enforces hourly sending limits. They protect the server's mail reputation for... Email Stopped Working After Migration The most common casualty.THE USUAL CAUSESMX records not recreated at the new provider The mail... Email Terms Explained Mail concepts.IMAPKeeps mail on the server, synchronised across devices.POPDownloads mail to one... Email Troubleshooting: Not Receiving Mail that never arrives has a small set of causes.1. IS THE MAILBOX FULL?cPanel > Email... Emails from my website are not being delivered Application mail failing.THE MOST COMMON CAUSEThe application uses PHP's mail function by... EPP and Authorisation Codes An EPP code, also called an authorisation or auth code, is the password proving you control a... Essential Shop Settings Configuration that matters.GENERALYour business address, which affects tax and shipping Currency,... Expired and Closeout: Everything That Matters, Briefly The summary.THE STAGESExpired auction, then last chance, then closeout. Prices generally fall at... Finding and Using Your Referral Link Your link is unique to you and is how referrals are attributed.WHERE IT ISClient Area >... Firewall Rules Worth Having A practical baseline.THE DEFAULTDeny all incoming. Permit all outgoing, unless you have a reason... Fixing WordPress Not Sending Email (SMTP Setup) By default WordPress sends mail with PHP's mail() function. Messages sent that way are frequently... Form Builder Plugins Collecting information from visitors.WHAT TO LOOK FORReliable email delivery Spam protection... Forms on a Static Site Collecting submissions without a server.THE PROBLEMA static site has nothing to process a form... Forms: Everything That Matters, Briefly The whole category in one page.THE MOST IMPORTANT THINGTest your forms monthly, from outside your... Forums and Community Software Running a discussion community.THE OPTIONSphpBB: free, mature, widely used, straightforward to... Getting Help With the Marketplace Support.WHAT SUPPORT CAN HELP WITHAccount and access problems A sale that has stalled A payment... Getting Notified: Alerts and Emails Staying informed.WHAT YOU ARE NOTIFIED ABOUTBids on your listings Being outbid Auctions you are... Getting Your Domain Removed from Email Blacklists A blacklist listing means receiving servers reject or filter your mail. Listings follow spam... Greylisting and Delayed First Messages Why mail from a new correspondent sometimes takes a few minutes.WHAT IT ISA receiving server... Handling a Compromised Client Site When one gets hacked.IMMEDIATE PRIORITIESContain it, so other accounts are not affected Establish... Handling Abuse Complaints About Client Sites When a client causes a problem.WHAT ARRIVESA notice from us about spam, malware, phishing or... Handling Abuse Complaints About Clients When a client causes problems.WHAT MIGHT ARISESpam sent from their account A compromised site... Handling an Abuse Report About a Client We forward abuse reports concerning your accounts to you. Acting quickly protects your other... Handling Complaints and Unsubscribes Managing the signals that matter.WHY THEY MATTERComplaint rate is among the strongest signals... Handling Enquiries That Come Through Your Site What happens after the form is submitted.RESPOND QUICKLYWithin one working day, always.... Handling Negative Comments and Complaints Public criticism.RESPOND, PUBLICLY AND CALMLYEvery future reader sees your reply. A measured... Handling Support Requests from Your Clients Your clients contact you, not us. Deciding in advance what you cover keeps that manageable.WHAT... Handling Unsubscribes When people leave.THE RULEProcess them immediately and without obstacle.A working unsubscribe... Helping Clients with Email Problems Email generates more reseller support tickets than everything else combined. Most are the same... How Long a Sale Takes Timescales.FOR A NAME HELD WITH USFastest. Payment and an internal move.FOR A NAME HELD... How Long Account Setup Takes Most hosting accounts are provisioned automatically within a few minutes of payment clearing.THE... How Long to Keep Backups Retention, and why short retention fails.THE PROBLEM WITH THREE DAYSA site compromised with SEO... How Much Database Does Your Site Need Size, growth and limits.TYPICAL SIZESA small brochure site: a few megabytesA blog with several... How to Buy an eBook From the eBook Store Digital products.WHEREAccessible from the main navigation on the billing site.WHAT IS... How to Buy Email Spam Filtering Reducing unwanted mail.WHAT IT DOESFilters incoming mail before it reaches your mailboxes,... How to Speed Up WordPress on Shared Hosting Most slow WordPress sites are slow for the same handful of reasons. Work through these in order... I Did Not Receive My Welcome Email Login details missing.CHECK YOUR SPAM FOLDERThe most common explanation.CHECK THE ADDRESSConfirm... I Received a Manual Action Notice Search Console reports a penalty.WHAT IT MEANSA human reviewer determined your site violates... If Your Mailbox Is Sending Spam A compromised mailbox is one of the most common abuse incidents we handle. The password was... Improving Open Rates Getting messages read.WHAT AFFECTS THEMWhether the message arrives in the inbox at all The sender... Invoicing and Accounting Applications Self-hosted business finance tools.WHAT THEY DOCreate and send invoices Track payments and... Invoicing Customers Online Getting paid for services.WHAT AN INVOICE NEEDSYour business name and address Your registration... Keeping Client Sites Off Nulled Software Protecting your allocation.THE PROBLEMClients install nulled themes and plugins because the... Keeping Your Email Address Off Spam Lists Reducing the volume you receive starts with where the address is published.WHERE ADDRESSES ARE... List Hygiene Keeping your list clean.WHY IT MATTERSSending to dead addresses damages reputation.WHAT TO... Logging In to WordPress and Resetting a Lost Admin Password Your WordPress dashboard is separate from cPanel and from your ZillionKingHost billing account.... Logging In to Your Client Area The Client Area at https://zillionkinghost.com/billing/ is where you manage services, invoices,... Managing Address Reputation Keeping your network trusted.WHY IT MATTERSYour addresses carry a reputation, and a poor one... Managing Complaints and Spam Reports When people mark you as spam.WHY IT MATTERS MORE THAN UNSUBSCRIBESA spam complaint is a direct... Managing Database Size and Growth Databases grow, and growth causes problems.WHAT GROWSLog and audit tables Revisions, in content... Managing Email on Your Own Server Harder than people expect.WHAT IT INVOLVESA mail server Spam filteringAuthentication: SPF, DKIM,... Managing Form Spam You Already Receive Cleaning up.IF YOU ARE RECEIVING A LOTEnable a honeypot and time check first.That removes most of... Managing Mailbox Storage Keeping within quota.WHY IT MATTERSA full mailbox rejects incoming mail.Senders receive a failure... Messages sent but never arriving No bounce, no delivery.FIRST, CONFIRM IT LEFTcPanel > Track Delivery. Search for the recipient... Missing or Disappeared Email When mail vanishes.WHAT TO CHECK FIRSTWebmail. That shows what is actually on the server.IF IT IS... Monitoring for Changes Knowing when something happens.WHAT TO MONITORFile changes New user accounts Failed and... Monitoring for Intrusion Noticing a compromise rather than being told by someone else.WHAT TO WATCHFailed and successful... Monitoring Your Email Delivery Knowing whether mail arrives.WHY YOU NEED TODelivery fails silently.You do not receive a... My Competitor Is Doing Something Suspicious What to do about it, which is usually nothing.WHAT PEOPLE SUSPECTBought links Spun or duplicated... My Messages Go to Spam The most common complaint.CHECK AUTHENTICATION FIRSTSend to a Gmail address and view the... My Order Is Pending or Not Set Up Waiting for activation.CHECK THE STATUSClient Area > Services. The status shows Pending,... My Site Was Hacked and Search Traffic Collapsed The most damaging thing that can happen to a site's search presence.WHAT HAPPENEDSearch engines... Natural Language Processing Explained Making computers work with human language.WHAT IT COVERSUnderstanding, generating and... Not Losing Enquiries The most expensive failure.HOW ENQUIRIES GET LOSTA message read and not answered A missed call... Notifications and Digests Telling users what happened.WHAT TO NOTIFY ABOUTThings requiring action Things affecting them... Notifications and Subscriber Communication Keeping subscribers informed.WHAT MUST SENDSignup confirmation, stating price and interval... Nulled and Pirated Software: Why Not To The most common cause of compromised sites we clean.WHAT IT ISPremium themes, plugins or... Onboarding a New Staff Member's Email A checklist so nothing is missed on someone's first day.BEFORE THEY STARTCreate the mailbox in... Only Send to People Who Asked The foundation of reputation.WHY IT MATTERS MOSTComplaints damage reputation faster than anything... Only Some Subscribers Received It A partial send.THE COMMON CAUSESA plan limit reached partway The segment smaller than you thought... Order Confirmation and Transactional Emails The most-read messages your shop sends.WHERE TO CONFIGUREWooCommerce > Settings > Emails.... Order Confirmation Emails and What They Contain Two different messages arrive after an order.THE ORDER CONFIRMATIONConfirms what you ordered, the... Order Notifications and Alerts Knowing when a sale happens.WHAT YOU NEEDAn email when an order is placed Ideally a second... Our Acceptable Use Policy in Plain English The full policy is on our website. This article explains what it means in practice.NOT PERMITTED... Payment, Transfer and Completion: Everything That Matters, Briefly The summary.HOW THE MONEY IS HELDThe buyer pays, the funds are held, the transfer is arranged,... phpBB: Setup and Running a Forum The established free forum platform.INSTALLINGAvailable in Softaculous, or manually from the... Playbook: Email Not Working The most frequent request.ESTABLISH FIRSTSending, receiving, or both? All recipients or specific... Playbook: I Think I Have Been Hacked Security incidents.ESTABLISH FIRSTWhat did they notice? When? What have they already done?WHAT TO... Preference Centres and Letting People Choose An alternative to unsubscribing.WHAT IT ISA page where subscribers choose what they receive and... Preparing Your Site for Migration Cleaning up first.WHY BOTHERMoving a bloated site moves the bloat.A migration is a natural point... Preventing Form Abuse Beyond spam.WHAT ELSE HAPPENSForms used to send mail to others, if misconfigured Forms used to... Promoting Through Email Email converts well when the list is yours and consented.WHAT IS ACCEPTABLERecommending us to... Promoting Your Listings Getting seen.WHY IT MATTERSListing is not marketing.A name nobody sees does not sell.WHAT AFFECTS... Protecting Mailboxes from Being Compromised A compromised mailbox is used to send spam, and is one of the most common incidents we handle.HOW... Questions Clients Ask and How to Answer Them Prepared responses.WHY IS MY SITE SLOW?Usually caching not enabled, or large images. Check both... Rate Limiting Restricting how often something can be requested.WHAT IT DOESCounts requests from an address to a... Reading Announcements and Service Notices Support > Announcements carries the notices worth reading rather than deleting.WHAT APPEARS... Reading Bounce Messages What the error means.WHAT A BOUNCE ISA message telling you delivery failed.THE TWO KINDSHard... Recovering Email Reputation When spam was sent from your account.WHAT HAPPENSA compromised site sends spam.Your server... Recovering From a Hack: Everything That Matters, Briefly The whole category in one page.THE FIRST HOURBack up the compromised state Establish scope Change... Recovering Reputation After a Problem Getting delivery back.WHAT DAMAGES REPUTATIONSpam sent after a compromise A large send to an old... Reducing Database Load Fewer and lighter queries.WHAT ADDS QUERIESEach plugin Related posts and recommendations... Reducing Spam with the cPanel Spam Filter cPanel includes Apache SpamAssassin, which scores incoming mail and acts on the score.ENABLING... Reducing the Spam You Receive cPanel includes SpamAssassin, which scores incoming mail and acts on the score.ENABLING ITcPanel... Renewals, Expiry and Grace Periods Hosting and domains renew on their own cycles. Missing either has consequences, and they... Renewing a Purchased Certificate The annual task AutoSSL removes.THE PROCESSThe authority notifies you before expiry, assuming the... Repairing and Optimising Tables Maintenance operations.REPAIRFor a table marked as crashed, usually after an interrupted write or... Repeat Abuse and Account Termination We prefer to resolve issues and keep customers. Termination is a last resort, but it does... Reporting Abuse to Us If you believe a site hosted on our network is being used for phishing, malware, spam or other... Rewards Program Notifications Programme communications go to the address on your account.WHAT YOU MAY RECEIVEConfirmation of... Risks in Buying Expired Domains What to watch for.THE HISTORY RISKA name previously used for spam, malware or worse carries... Running Mail on Your VPS The most demanding service to run well.WHAT IT INVOLVESAn MTA for sending and receiving An IMAP... Scheduled Database Maintenance with Cron Automating cleanup.WHAT TO AUTOMATEClearing expired transients Removing old revisions Deleting... Scrape Shield: Email Obfuscation and Hotlink Protection Two smaller protective features.EMAIL OBFUSCATIONHides email addresses in your page source from... Securing Mail on a VPS If your server sends or receives mail, it needs particular attention.THE RISKAn open relay, a... Sending Email from Your Application Making sure application mail arrives.THE PROBLEM WITH DEFAULT SENDINGMost applications default to... Sending limit exceeded Outgoing mail refused after a threshold.WHAT IT MEANSShared hosting enforces an hourly sending... Setting Account Quotas and Limits Limits protect your allocation and, more importantly, protect your clients from each other.WHERE... Setting Up Business Email on Your Own Domain The cheapest credibility improvement available.WHY IT MATTERSA business emailing customers from a... Setting Up DMARC DMARC tells receiving servers what to do when SPF or DKIM fails, and sends you reports.WHAT TO... Setting Up SMTP for Form Delivery Reliable sending.WHAT SMTP DOESSends email through an authenticated mail account rather than the... Setting Up SPF, DKIM and DMARC These three DNS records let receiving mail servers verify that mail claiming to be from your... Setting Up Your Domain Email in the Gmail App The Gmail app on Android and iPhone can handle your business address alongside a Gmail... Shared IP Addresses Explained By default your account uses an IP address shared with other accounts on the same server.HOW IT... Shared IP Blacklisting: What We Do If the server's shared address is listed, it affects everyone on it, and it is ours to... Sharing Your Referral Link Where referrals earn rewards, placement matters.WHERE IT WORKSRecommending hosting to a client... Signs That Your Website Has Been Hacked Compromises are often quiet by design. These are the signals worth watching for.VISIBLE SIGNSYour... Signs Your Site Has Been Compromised What to look for.WHAT VISITORS MIGHT SEERedirects to another site Pages you did not create... Slow or Stuck Email Performance problems.WHAT CAUSES SLOWNESSA very large mailbox Very large folders A poor... SMTP Error Codes You May Encounter A short guide to the numbers in bounce messages.THE FIRST DIGIT4xx: a temporary failure. The... Social Media and Reputation What happens on platforms.WHAT APPEARS THEREComments on your posts Messages Mentions in groups... Spam Pages Appeared on My Site Injected content, usually from a compromise.WHAT IT LOOKS LIKEPages you did not create,... Spam Protection Methods What actually works.HONEYPOT FIELDSA hidden field humans do not see and automated scripts... Storing and Deleting Form Data Managing what accumulates.WHAT ACCUMULATESEvery submission, indefinitely, unless you remove... Storing Form Submissions Not relying on email alone.WHY IT MATTERSEmail fails. Spam filters catch things. Mailboxes... Subscribers Say They Did Not Sign Up Complaints about unexpected mail.THE LIKELY EXPLANATIONSThey subscribed and forgot, which is... Supervised Learning Explained Learning from labelled examples.WHAT IT ISTraining on examples where the correct answer is... Suspending and Terminating Accounts When service stops.FOR NON-PAYMENTHave a stated process: reminder, warning, suspension,... Symptom: Account Suspended or Over Quota Limits and suspensions.WHAT CAUSES SUSPENSIONNon-paymentAbuse: spam, malware, or a... Symptom: Email Going to Spam Delivery reaching the wrong folder.WHAT TO CHECKSPF, DKIM and DMARC, in cPanel Email... Symptom: Email Missing or Disappeared Mail that is not there.WHAT TO CHECK FIRSTWebmail. That shows what is actually on the server.IF... Symptom: Not Receiving Email Incoming failures.WHAT TO ESTABLISHAll senders or specific ones? Does webmail show it? When did... Terms for User-Generated Content When visitors can post.WHEN THIS APPLIESComments Reviews Forum posts Uploaded files Profile... Testing Your Email Deliverability Checking before it matters.WHAT TO TESTSending to major providers Whether messages arrive in the... Testing Your Forms The check most sites never do.HOW TO TEST PROPERLYSubmit the form as a visitor would From a... The Marketplace: Everything That Matters, Briefly The whole category in one page.HOW IT WORKSSellers list, buyers buy, bid or offer. Payment is... The site is experiencing technical difficulties The older wording of the WordPress fatal error page.WHAT IT MEANSThe same as the critical error... This account has been flagged for abuse A notice about content or activity.WHAT IT MEANSWe received a report, or our monitoring detected... Transactional Emails for Payments Confirming to the customer.WHAT MUST SENDOrder received Payment confirmed Dispatch notification... Transactional Versus Marketing Email Two different types with different rules and different infrastructure.TRANSACTIONALOrder... Turnstile and Bot Verification Cloudflare's alternative to a captcha.WHAT IT ISA verification widget for forms, confirming a... Understanding Add-ons During Checkout Add-ons are optional extras attached to the service you are ordering.TYPICALLY OFFEREDDedicated... Understanding Disk Space and Inode Usage for WordPress Sites Hosting plans limit both how much space you use and how many files you store. WordPress sites hit... Understanding Email Sending Limits Shared hosting enforces an hourly limit on outgoing mail.WHY IT EXISTSEvery account on a server... Understanding What Is Included With Your Hosting Before you buy extras.INCLUDED WITH EVERY PLANcPanel Free SSL through AutoSSL Email accounts on... Updating Your Contact Email and Notification Preferences cPanel sends important warnings to a contact address stored inside cPanel itself. This is... Useful Queries for WordPress Sites Common tasks.BEFORE ANY OF THESEExport the affected table.CHECKING THE SITE URLSELECT * FROM... Using Aliases and Forwarders Additional addresses.WHAT AN ALIAS OR FORWARDER ISAn address that delivers to another mailbox,... Using Aliases and Plus Addressing Extra addresses that reach an existing mailbox, without creating another account.ALIASESCreate a... Using CAPTCHA Well Balancing protection and conversion.THE TRADE-OFFEvery CAPTCHA costs some legitimate... Using Email History to Check What We Sent Account > Email History holds a record of every automated message sent to your account.WHAT IT... Using Our Knowledgebase With Clients Not writing everything yourself.WHAT IS AVAILABLEExtensive documentation covering email setup,... Using SMTP for Website Email Reliable sending from your site.THE PROBLEMWebsites sending mail through the default server... Using Track Delivery to Diagnose Email Problems Track Delivery shows what happened to messages sent from your account. It answers "did it... Warming a New Dedicated IP for Email A new address has no sending history, and receiving providers treat unknown addresses... What Generative AI Is Systems that produce rather than classify.THE DISTINCTIONTraditional machine learning classifies... What Happens Immediately After Ordering The sequence is predictable, and knowing it prevents unnecessary worry.WITHIN MINUTESPayment... What Happens Immediately After You Order The sequence is predictable.WITHIN MINUTESPayment confirms, the account is provisioned, and the... What Happens When a Site Is Compromised The consequences.WHAT ATTACKERS DOInsert hidden links or redirects Upload files used to send spam... What Is Artificial Intelligence? A plain explanation.THE SHORT ANSWERSoftware that performs tasks which previously required human... What Is Included and What Is Extra Knowing the boundary before you order prevents disappointment afterwards.INCLUDED WITH... What Is Machine Learning? Learning from data rather than rules.THE DEFINITIONSystems that learn patterns from examples... What Machine Learning Is Learning from examples rather than rules.THE TRADITIONAL APPROACHA programmer writes rules. If... What to Do About Persistent Spam from One Sender When filtering is not enough.ADD THEM TO THE BLACKLISTcPanel > Spam Filters > Additional... What to Do If Your Account Has Been Suspended Read the suspension email first. It states the reason, and the right action depends entirely on... What to Do Immediately After Buying Hosting The first hour.LOG IN TO CPANELUsing the details in your welcome email, or through the Client... What to Do in the First Hour Immediate steps.DO NOT PANICMost compromises are recoverable.STEP ONE: TAKE A BACKUPEven of the... What to Do When Delivery Suddenly Drops Diagnosing a change.FIRST, CONFIRM ITCompare open rates over several sends. A single poor send is... What You Can Buy at ZillionKingHost The full range of products and services.HOSTINGShared Hosting, for most websites WordPress... What You Must Not Do as an Affiliate These breach the programme terms and can result in forfeited commission and... What You Need Before You Start The pieces in place.A SENDING PLATFORMNot your hosting mailbox. Shared hosting has hourly sending... When a Client Account Is Compromised A compromised client account threatens your other clients, not just that one.IMMEDIATE... When a Dedicated IP Will Not Solve Your Problem The requests we most often decline, and why."MY SITE IS SLOW"The address does not affect... When Emails Appear to Come From Your Domain but Did Not Receiving a bounce or a complaint about mail you never sent does not necessarily mean your... When Invoices Are Generated and Reminders Sent Invoices are raised in advance of the due date so you have time to arrange payment.THE CYCLEAn... When Mail Goes to Spam at One Provider Provider-specific problems.WHY IT HAPPENSEach provider filters differently.Mail acceptable to one... When Someone Forges Your Email Address Receiving bounces for mail you never sent does not necessarily mean a compromise.TWO DIFFERENT... When to Ask Your Host for Help What we can do.WHAT WE CAN DOCheck server-side logs Identify whether other accounts are affected... Where Website Slowness Actually Comes From The real causes, ranked.IMAGESThe largest cause by a wide margin. Uncompressed photographs... WHOIS and What It Shows WHOIS is the public directory of domain registrations.WHAT IS TYPICALLY PUBLISHEDThe domain name... Why a Dedicated IP Alone Will Not Fix Deliverability A common expectation that leads to disappointment.WHAT PEOPLE EXPECTThat moving to a dedicated... Why a Domain Transfer Was Rejected Transfers fail for a small set of reasons, all identifiable.THE USUAL CAUSESThe domain is locked... Why Databases Get Slow Understanding the causes.THE MAIN CAUSESMissing indexes on tables that have grownBloat:... Why Email Goes to Spam The fundamentals.WHAT RECEIVING SERVERS DECIDEWhether to accept your mail Whether to deliver it... Why Emails Land in Spam The main causes, in order.AUTHENTICATION FAILURESSPF, DKIM or DMARC missing or misconfigured.The... Why Forms Attract Spam Understanding the problem.WHAT HAPPENSAutomated scripts find forms and submit them... Why Hosting Accounts Get Suspended Suspension is not arbitrary. These are the reasons, roughly in order of how often they... Why Mail Stops After a DNS Change The most common DNS casualty.WHAT HAPPENEDAlmost always one of three things.MX RECORDS NOT... Why Use Email on Your Own Domain An address at your own domain is included with your hosting and is worth setting up on the first... Why Websites Get Attacked Understanding the motivation.WHAT PEOPLE ASSUMEThat attackers target businesses they have a... Why You Should Never Use Nulled Themes and Plugins "Nulled", "cracked" or "GPL-free" copies of premium plugins are widely advertised as a way to... Why You Should Not Use a Catch-All Address A catch-all accepts mail sent to any address at your domain. It sounds convenient.WHY IT IS A... Why Your Email Goes to Spam Deliverability is decided by the receiving provider, and several factors combine.THE USUAL... Why Your Emails Land in Spam (SPF, DKIM and DMARC) Receiving providers check three records to decide whether mail claiming to be from your domain is... Why Your Order Is Pending Pending means the order exists but has not been provisioned.THE USUAL REASONSPayment has not... Working With Your Host After an Incident What we can help with.WHEN TO CONTACT USSpam sent from your account Your site compromised or... Writing Your Terms of Service The document that prevents disputes.WHY YOU NEED ONEWithout stated terms, every disagreement is...
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