When visitors can post.
WHEN THIS APPLIES
Comments Reviews Forum posts Uploaded files Profile content
WHAT TO COVER
What content is not permitted That you may remove content That users are responsible for what they post What rights you have to use what they post How to report content
WHY IT MATTERS
Without stated rules, removing content becomes a dispute.
With them, you are enforcing a published policy.
WHAT TO PROHIBIT
Illegal content Abuse and harassment Spam and advertising Content infringing someone's rights Impersonation
MODERATION
State whether you moderate, and whether before or after publication.
Do not claim to moderate everything if you do not.
REPORTING
Provide a route to report content, and act on reports.
THE PRACTICAL REALITY
Unmoderated user content becomes spam and abuse quickly.
If you cannot moderate, consider whether to allow it at all.
REVIEWS
If you publish customer reviews, do not selectively remove negative ones. That is deceptive and, in some jurisdictions, unlawful.
