What we can help with.
WHEN TO CONTACT US
Spam sent from your account Your site compromised or flagged Suspected unauthorised access to hosting Blacklisting Anything affecting other accounts
WHY PROMPTLY
We may already have information, and other accounts may be affected.
WHAT WE CAN DO
Check server-side records Address server-level blacklisting Restore from backups where available Advise on what we can see Suspend anything actively causing harm
WHAT WE CANNOT DO
Recover data that was never backed up Clean your application for you, in most cases
WHAT TO INCLUDE IN A TICKET
Your account and domain What you observed and when What you have already done and found Exact error messages
WHAT NOT TO DO
Hide an incident from us.
It delays help, and it will be found.
WHERE TO REACH US
zillionkinghost.com/billing/submitticket.php
