What we can do.
WHAT WE CAN DO
Check server-side logs Identify whether other accounts are affected Advise on what we can see Address server-level blacklisting Restore from our backups, where available Suspend a site actively causing harm
WHAT WE CANNOT DO
Clean your application for you, in most cases Recover data that was never backed up Restore a site with no backup
WHEN TO CONTACT US IMMEDIATELY
Spam being sent from your account Your site flagged as harmful You suspect data was accessed You cannot access your own account
WHAT TO INCLUDE IN THE TICKET
What you noticed and when What you have already done What you found
WHY TELLING US HELPS
We may already have information We may see the cause immediately Other accounts may be affected
WHAT NOT TO DO
Attempt to hide a compromise from us.
We will find it, and hiding it delays help.
HOW TO REACH US
zillionkinghost.com/billing/submitticket.php
