What goes wrong.
UNDERPRICING
The most common. A monthly fee that does not cover the support time.
Difficult to correct later.
NOT STATING THE BACKUP POSITION
Discovered at the worst possible moment, in the worst possible conversation.
REGISTERING CLIENT DOMAINS IN YOUR OWN NAME
Creates a dispute and makes you responsible for something you should not be.
NO TERMS OF SERVICE
Every disagreement becomes your word against theirs.
TAKING ON CLIENTS YOU CANNOT SUPPORT
A site or application outside your competence, accepted because it was revenue.
NOT TRACKING DOMAIN RENEWALS
A client domain lapsing on your watch, whoever was responsible.
OVERSELLING AGGRESSIVELY
Every client suffering together when usage rises.
NO MONITORING
Learning a site is down from the client.
ABSORBING SCOPE CREEP
Free work once becomes free work always.
BEING UNREACHABLE
The one thing you are actually selling.
NOT DOCUMENTING CLIENTS
Unable to answer a question or recover from an incident without investigation.
