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Viewing articles tagged 'businessemail'

"550 User Unknown" and Address Errors The recipient's server says that address does not exist.WHAT IT MEANSThe address is wrong, has... "Authentication Failed" and Password Rejections The server refused your credentials.CHECK IN THIS ORDERThe username is the FULL email address,... "Connection Timed Out" When Sending or Receiving The client could not reach the server at all.WHAT IT MEANSNo response on the port it tried. This... "Mailbox Quota Exceeded" Bounces Mail is being refused because a mailbox is full.IF IT IS YOUR MAILBOXcPanel > Email Accounts... "Relay Access Denied" Explained A rejection when sending, and almost always a configuration fault rather than a server... "Too Many Connections" and Rate Limit Errors The server is limiting how much your client is doing at once.WHAT CAUSES ITA mail client opening... A Yearly Email Review for Your Business Once a year, spend an hour on this.MAILBOXESWhich exist, and are they all still needed Which... An Email Routine That Prevents Problems A small amount of maintenance avoids most of what goes wrong.WEEKLYEmpty Trash and Junk Glance at... Archiving Email for Compliance and Records Business correspondence is a record and sometimes evidence.WHY IT MATTERSContracts and agreements... Auto-Forwarding to Personal Addresses: The Risks Staff forwarding business mail to a personal Gmail account is common and usually a bad idea.WHY... Backing Up Your Email Mail is the business record people most often realise too late they have lost.WHAT IS AT... Bounces That Say Your Message Was Rejected as Spam The receiving server refused the message on content or reputation grounds.READ THE BOUNCE... Certificate Name Mismatch Errors Your client warns that the certificate does not match the server.WHAT IT MEANSYou connected to... Certificate Warnings When Connecting Your mail client says the certificate is not trusted or does not match.WHY IT HAPPENSYou are... Checking Whether Your Mail Was Delivered cPanel tells you what happened to every message sent from your account.USING TRACK DELIVERYcPanel... Choosing Good Email Addresses for a Business The addresses you create early tend to stay for years, so choose deliberately.ROLE... Configuring Your Website to Send Email Properly Mail sent by your website is judged by the same rules as mail you type.THE PROBLEM WITH DEFAULT... Creating Email Accounts for a Team A few decisions made early save a lot of reorganising later.DECIDE THE FORMAT FIRSTfirstname@, or... Creating Email Filters and Rules Filters sort mail automatically, before you see it.WHERE TO SET THEMServer side, in cPanel >... Creating Your First Email Address Setting up a mailbox takes about a minute.THE STEPSIn cPanel open Email Accounts under... Deciding Between Hosting Email and a Dedicated Provider Both are legitimate. The right answer depends on how you work.HOSTING EMAIL SUITS YOU IFYou need... Distribution Lists Versus Shared Mailboxes Two ways to get mail to several people, suited to different purposes.A DISTRIBUTION LISTA... Email Client Will Not Connect: What to Check Work through these in order before opening a ticket.1. THE USERNAMEIt is the full email address,... Email Etiquette for Customer Communication How you write to customers affects whether they come back.RESPONSE TIMEReply within one working... Email for a Second Domain or Brand Every domain on your account can have its own mailboxes.HOWAdd the domain to the account first,... Email Forwarders and When to Use Them A forwarder sends mail arriving at one address on to another. It uses no storage of its... Email Handover When Someone Changes Role Internal moves need the same care as departures.WHAT TO CHANGERole address forwarders: remove... Email Records, Retention and Legal Considerations Business correspondence is a record, and sometimes evidence.WHY IT MATTERSContracts, agreements... Email Routing: Local, Remote and Automatic A setting that causes mail to vanish when it is wrong.WHAT IT CONTROLSWhether our server delivers... Email Troubleshooting: Cannot Send Receiving works, sending fails. A short list covers almost every case.1. OUTGOING... Email Troubleshooting: Missing or Deleted Mail Mail that was there and now is not.FIRST, SEARCH PROPERLYSearch the whole mailbox rather than the... Email Troubleshooting: Not Receiving Mail that never arrives has a small set of causes.1. IS THE MAILBOX FULL?cPanel > Email... Email Troubleshooting: Slow or Delayed Mail Mail arrives, but late.COMMON CAUSESGreylisting. Many receiving servers temporarily reject mail... Email, Privacy and the NDPR If you hold customer correspondence, you hold personal data.WHAT THIS MEANS IN PRACTICEMailboxes... Finding Your Correct Mail Settings Do not guess these. cPanel generates the exact values for your account.WHEREcPanel > Email... Forwarding Chains and Mail Loops Forwarders that point at each other cause mail to circulate until the server stops it.HOW LOOPS... Greylisting and Delayed First Messages Why mail from a new correspondent sometimes takes a few minutes.WHAT IT ISA receiving server... Handling Email When You Are Away or Short-Staffed Cover arranged in advance beats improvising during the absence.BEFORE YOU GOSet an autoresponder... How to Read a Bounce Message Bounce messages look impenetrable and contain the answer.THE STRUCTUREA summary saying delivery... If Your Mailbox Has Been Compromised Act quickly, because a compromised mailbox is usually being used within hours.IMMEDIATE... IMAP or POP3: Which to Choose This decision affects whether your mail survives a lost phone.IMAPMail stays on the server. Your... Invoice Fraud and Business Email Compromise A costly fraud that targets businesses through email.HOW IT WORKSAn attacker gains access to a... Keeping Your Email Address Off Spam Lists Reducing the volume you receive starts with where the address is published.WHERE ADDRESSES ARE... Knowing When to Move to a Dedicated Email Platform An honest assessment of when hosting mail stops being the right tool.STAY WITH HOSTING MAIL IFYou... Managing Email Across Multiple Locations or Branches When the business operates from more than one place.ADDRESS STRUCTUREEither one set of role... Managing Email Storage and Archiving Mail accumulates until it causes a problem, then it causes several at once.WHY IT MATTERSMail... Migrating Email from Another Provider Moving mailboxes without losing anything.THE OPTIONSAsk us. Our free migration covers email where... Moving from POP3 to IMAP Without Losing Mail Switching properly keeps everything.WHY SWITCHPOP3 downloads mail to one device and usually... Onboarding a New Staff Member's Email A checklist so nothing is missed on someone's first day.BEFORE THEY STARTCreate the mailbox in... Organising Your Inbox A system beats willpower.THE BASIC APPROACHTreat the inbox as a list of things needing action,... Planning Email for a Growing Team Decisions made at five people determine how painful things are at twenty.DECIDE THE ADDRESS... Protecting Mailboxes from Being Compromised A compromised mailbox is used to send spam, and is one of the most common incidents we handle.HOW... Reading Email Headers Headers contain the full history of a message and settle most arguments.HOW TO SEE THEMIn... Recognising Phishing in Your Inbox Phishing messages are designed to look routine.COMMON FORMS"Your mailbox is full, click to... Reconfiguring Mail Clients After a Server Migration When your account moves to a different server, devices may need attention.WHAT USUALLY CHANGESThe... Reducing the Spam You Receive cPanel includes SpamAssassin, which scores incoming mail and acts on the score.ENABLING ITcPanel... Removing a Mailbox When Someone Leaves Handle departures deliberately, or mail goes missing quietly.THE SEQUENCEChange the mailbox... Running a Mailing List on Hosting cPanel includes a mailing list feature. It has real limits.WHAT IT DOESCreates a list address... Safe Handling of Email Attachments Attachments are the most common delivery route for malware.BEFORE OPENING ANYTHINGWere you... Sending Newsletters and Bulk Email Hosting mail is for correspondence. Campaigns need a different tool.WHY NOT SEND FROM... Setting Mailbox Quotas Sensibly Every mailbox draws from your account's total disk space, so quotas matter.SETTING ONEcPanel >... Setting Up a Professional Email Signature A signature is a small thing that is noticed when it is wrong.WHAT TO INCLUDEYour name and role... Setting Up a Shared Mailbox Several people handling one address, such as support@ or [email protected] SIMPLE APPROACHCreate one... Setting Up an Out-of-Office Autoresponder Useful for holidays and closures, irritating when misconfigured.CREATING ONEcPanel >... Setting Up DKIM Signing DKIM adds a cryptographic signature proving a message was not altered and genuinely came from... Setting Up DMARC DMARC tells receiving servers what to do when SPF or DKIM fails, and sends you reports.WHAT TO... Setting Up Email in eM Client or Other Desktop Clients The settings are the same whatever the program.WHAT ANY CLIENT NEEDSAccount type: IMAPIncoming... Setting Up Email in Outlook Outlook's automatic setup often guesses wrongly. Manual configuration is faster.THE STEPSFile... Setting Up Email in Outlook for Mac Outlook on macOS differs enough from the Windows version to need its own steps.THE STEPSOutlook... Setting Up Email in Samsung Email The app pre-installed on many Samsung phones.THE STEPSOpen Samsung Email and tap Other if... Setting Up Email in Thunderbird or Apple Mail Both handle standard mail settings well.THUNDERBIRDAccount Settings > Account Actions > Add... Setting Up Email on a Chromebook Chromebooks have no installed mail client, so you have two options.WEBMAILVisit... Setting Up Email on an iPad The same process as iPhone, with a screen large enough to make it easier.THE STEPSSettings >... Setting Up Email on an iPhone or iPad The reliable route is manual setup rather than the automatic option.THE STEPSSettings > Mail... Setting Up Email on Android Android varies by manufacturer, but the fields are always the same.THE STEPSOpen Gmail or your... Setting Up Email on Windows Mail The mail app built into Windows.THE STEPSOpen Mail and go to Accounts > Add account.Choose... Setting Up SPF for Your Domain SPF tells receiving servers which machines may send mail for your domain.WHAT IT ISA TXT record... Setting Up Your Domain Email in the Gmail App The Gmail app on Android and iPhone can handle your business address alongside a Gmail... Shared Calendars and Contacts What hosting mail offers, and what it does not.WHAT IS AVAILABLEcPanel includes calendar and... SMTP Error Codes You May Encounter A short guide to the numbers in bounce messages.THE FIRST DIGIT4xx: a temporary failure. The... Structuring Departmental Email Addresses How to divide addresses across a business.THE USUAL SETinfo@ or hello@ for general enquiries... Training Staff to Spot Email Attacks Half an hour of training is worth more than most technical controls.WHAT TO SHOW THEMReal... Transactional Versus Marketing Email Two different types with different rules and different infrastructure.TRANSACTIONALOrder... Understanding Email Sending Limits Shared hosting enforces an hourly limit on outgoing mail.WHY IT EXISTSEvery account on a server... Understanding MX Records and Priority MX records tell the world where to deliver your mail.WHAT THEY LOOK LIKEA hostname and a priority... Understanding Your Email Storage Mail storage and website storage are the same pool, which surprises people.WHERE IT... Using a Subdomain for Mail mail.yourdomain.com and what it actually is.WHAT IT ISA hostname pointing at the mail server,... Using Aliases and Plus Addressing Extra addresses that reach an existing mailbox, without creating another account.ALIASESCreate a... Using Email Templates for Repeated Replies If you answer the same question weekly, write it once.WHAT TO TEMPLATEAnswers to common questions... Using Gmail to Send and Receive Your Domain Email An alternative to the app: pull your domain mail into an existing Gmail account on the... Using Google Workspace or Microsoft 365 With Your Domain You can host your website with us and your email elsewhere.WHEN THIS MAKES SENSEYou need the... Using the Same Mailbox on Several Devices This works properly only with IMAP.WHAT IMAP GIVES YOURead a message on your phone and it shows... What to Do About Persistent Spam from One Sender When filtering is not enough.ADD THEM TO THE BLACKLISTcPanel > Spam Filters > Additional... What to Do If Your Domain Is Blacklisted A listing means receiving servers reject or filter your mail.CHECKINGUse an online blacklist... When Someone Forges Your Email Address Receiving bounces for mail you never sent does not necessarily mean a compromise.TWO DIFFERENT... Why Use Email on Your Own Domain An address at your own domain is included with your hosting and is worth setting up on the first... Why You Should Not Use a Catch-All Address A catch-all accepts mail sent to any address at your domain. It sounds convenient.WHY IT IS A... Why Your Email Goes to Spam Deliverability is decided by the receiving provider, and several factors combine.THE USUAL... Writing an Email Policy for Staff A short document that prevents most problems.WHAT TO COVERThat business mail is a business... Writing Business Email That Gets Read Most business email is longer than it needs to be.THE SUBJECT LINESay what the message is about,...
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