An expired or changed card is a common cause of failed renewals, and the failure looks exactly like non-payment.
UPDATING A CARD
- Client Area > Billing > Payment Methods.
- Add the new card as a payment method.
- Set it as the default.
- Remove the old card once the new one is confirmed working.
- Check Services > My Services to confirm your services are set to use it.
CHANGING THE METHOD FOR ONE INVOICE
Open the invoice and select a different method from the dropdown before paying. This does not change the default for future invoices.
WHEN TO DO THIS
Before your card's expiry date, not after. A declined auto-renewal triggers the overdue and suspension sequence just as an unpaid invoice does. After your bank reissues a card following loss or fraud. When changing the account payments come from.
IF A PAYMENT IS DECLINED
Check the expiry date, that the billing address matches your bank's records, that international or online transactions are enabled if relevant, and that funds are available. If it still fails, use an alternative method to avoid suspension while you sort it out with your bank.
