Risks on these channels.
WHAT HAPPENS
Fake accounts impersonating your business Customers deceived into paying the wrong account Requests to change payment details Fraudulent orders
WHAT TO TELL CUSTOMERS
Your official number Which account payments go to That your details never change To call you if a message says otherwise
WHERE TO STATE IT
Your website, your profile, your order confirmations.
WHAT TO WATCH FOR
Messages asking you to change supplier payment details Urgency Requests from numbers you do not recognise claiming to be someone you know
WHAT TO DO
Verify by calling a number you already had.
Never the number in the message.
FOR IMPERSONATION OF YOUR BUSINESS
Report the account Warn customers Document it
FOR PAYMENT
Confirm funds in your own account.
Never on a screenshot.
WHAT TO TELL STAFF
That no request is too urgent to verify.
