Responding faster.
WHAT QUICK REPLIES ARE
Saved responses you insert with a shortcut.
WHAT TO SAVE
Answers to your most common questions.
Prices, hours, location, delivery, how to order.
WHY
A question you answer ten times a week should take seconds.
HOW TO USE THEM
As a starting point, adapted.
Not sent unchanged.
THE GREETING MESSAGE
Sent automatically to new contacts.
Keep it brief and useful.
What you do, and that you will respond.
THE AWAY MESSAGE
Sent outside your stated hours.
State when you will respond.
WHAT NOT TO AUTOMATE
Substantive replies Anything requiring judgement
WHAT AUTOMATION SHOULD DO
Acknowledge, and set expectations.
Not pretend to be a person answering.
WHAT CUSTOMERS DISLIKE
Automated replies that do not help Being unable to reach a person
WHAT TO REVIEW
Whether your quick replies are still accurate.
