Taking orders by message.
WHY IT WORKS HERE
Many customers prefer messaging to a website checkout.
It feels personal and it removes friction.
WHAT TO SET UP
A catalogue in your business profile Prepared replies for common questions A clear ordering process
THE CATALOGUE
Products with images, descriptions and prices.
Customers browse without asking.
WHAT TO CONFIRM IN EVERY ORDER
What they are buying The price Delivery address and cost The total When it will arrive
WHY IN WRITING
Message orders produce disputes about what was agreed.
Confirm the details back to them.
FOR PAYMENT
Your account details, or a payment link.
Confirm funds in your own account before dispatch.
Never on a screenshot.
WHAT TO RECORD ELSEWHERE
Every order, in a permanent record.
Not only in the conversation.
WHAT TO AVOID
Losing track of orders in conversation threads Dispatching without confirming payment
WHAT TO CONSIDER
As volume grows, a proper order system alongside.
