Privacy considerations.
WHAT YOU HOLD
Names, numbers, addresses, order details, conversations.
That is personal data.
WHAT TO CONSIDER
Under the NDPR and comparable frameworks, holding it carries obligations.
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WHAT TO BE CAREFUL WITH
Customer numbers on a personal device Conversations visible to whoever holds the phone Screenshots shared casually Adding customers to groups where others see their number
THAT LAST ONE
A group exposes every member's number to every other member.
Use broadcast lists.
WHAT TO DO
Keep business communication on a business device or account Lock the device Do not share customer information unnecessarily
WHEN SOMEONE LEAVES
Ensure customer contacts are not only on their personal device.
FOR BACKUPS
Message backups contain customer data. Consider where they are stored.
WHAT TO STATE
In your privacy notice, how you handle communication.
WHAT TO AVOID
Customer lists on personal devices with no control.
