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Viewing articles tagged 'resellerhosting'

Bandwidth and Disk Reports for Clients Clients ask what they are using, particularly when you suggest an upgrade.WHERE TO FIND ITWHM... Branding Your Reseller Hosting Clients should see your brand, not ours.CPANEL AND WHM BRANDINGWHM > Account Functions >... Common Reseller Mistakes and How to Avoid Them The things that most often go wrong, from people who have been through them.SELLING UNLIMITEDYour... Communicating Downtime and Maintenance to Clients How you communicate during an incident determines whether clients remember it at all.DURING AN... Creating a cPanel Account for a Client Each client site gets its own account.CREATING ITWHM > Account Functions > Create a New... Creating a Standard Onboarding Process Doing the same things in the same order for every client removes most future support.YOUR... Creating Your First Hosting Package in WHM A package is a template of limits. Create packages before creating accounts.CREATING ONEWHM >... Email Sending Limits Across Your Accounts One compromised mailbox can damage the sending reputation of every account you host.WHERE TO SET... Getting Support from Us as a Reseller You are our customer. Your clients are yours. Escalating well gets faster answers.WHEN TO... Handling an Abuse Report About a Client We forward abuse reports concerning your accounts to you. Acting quickly protects your other... Handling Support Requests from Your Clients Your clients contact you, not us. Deciding in advance what you cover keeps that manageable.WHAT... Helping Clients with Email Problems Email generates more reseller support tickets than everything else combined. Most are the same... Helping Clients with WordPress Problems Most reseller clients run WordPress, and most of their problems are the same few.WHITE... Keeping Records of Your Client Accounts Once past a handful of accounts, memory stops being a system.WHAT TO RECORD PER CLIENTClient name... Logging In to a Client's cPanel You can access any account inside your reseller allocation without knowing the client's... Managing DNS Zones for Client Accounts Every account you create gets a DNS zone, which you manage from WHM.EDITING A ZONEWHM > DNS... Migrating Client Accounts to Your Reseller Account Bringing existing clients from another host is straightforward if sequenced properly.THE PROCESS... Modifying an Existing Client Account Limits, packages and details can be changed at any time without recreating the account.CHANGING... Monitoring Your Reseller Resource Usage Your reseller account has an overall allocation, and the accounts inside it draw from it... Moving from Reseller Hosting to a VPS A VPS gives control. It also gives you a server to look after.WHEN IT IS WARRANTEDYou need root... Overselling: What It Means and Whether to Do It Overselling means allocating more capacity across your packages than your reseller plan actually... Planning for Growth as a Reseller The constraints that bite are rarely technical.WHAT SCALES EASILYDisk and bandwidth. Upgrade the... Pricing Your Reseller Hosting Your prices are entirely yours to set. These are the things worth working out first.KNOW YOUR... Providing Backups to Your Clients Decide your position, state it, and then actually do it.THE OPTIONSYou take backups and can... Reseller Account Security Checklist Your account holds access to every client you host. Treat it accordingly.YOUR ACCESSLong, unique... Restoring a Client Account from Backup Restores are usually urgent, so know the routes before you need them.FROM JETBACKUPAvailable from... Security Responsibilities as a Reseller You sit between us and your clients, and you carry obligations in both directions.PROTECTING YOUR... Selling Hosting Alongside Design and Maintenance For most designers, hosting is more valuable as part of a relationship than as a product.WHY IT... Selling or Transferring Your Reseller Business If you sell or hand over the business, do it properly to protect your clients and yourself.WHAT... Setting Account Quotas and Limits Limits protect your allocation and, more importantly, protect your clients from each other.WHERE... Setting Client Expectations and Terms Most reseller disputes come from an assumption nobody wrote down.PUT IN WRITINGWhat the hosting... Setting Up Backups for Your Client Accounts Decide your backup position, then implement it properly.WHAT WE PROVIDEServer-level backups with... Setting Up Private Nameservers Private nameservers let clients point domains at ns1.yourbrand.com rather than at ours, so your... Setting Up WHMCS or Another Billing System Once you have more than a handful of clients, manual account creation and invoicing stops... Suspending and Unsuspending Client Accounts Suspension takes an account offline without deleting anything, which makes it the right tool for... Terminating a Client Account Termination removes the account and all its data permanently. Treat it as final, because it... Transferring an Account to Another Reseller or Host Clients move on. A clean handover protects your reputation.GIVING THEM THEIR DATAWHM > Backup... Understanding WHM and How It Relates to cPanel Two control panels, two levels.WHM (WEB HOST MANAGER)Your panel. From here you create cPanel... Understanding Your Reseller Allocation vs Client Limits Two layers of limits operate at once, and confusing them causes avoidable outages.YOUR... Using WHM's Account Listing and Search Once you pass a dozen accounts, finding the right one quickly matters.THE MAIN TOOLWHM >... What Reseller Hosting Is and Who It Suits Reseller hosting gives you a WHM account from which you create and manage individual cPanel... What to Tell Clients About Nameservers The most frequent support question a reseller receives, and the easiest to prevent.PREPARE A... What You Are Responsible For as a Reseller Being clear about the boundary prevents difficult conversations later.WE HANDLEServer hardware,... When a Client Account Is Compromised A compromised client account threatens your other clients, not just that one.IMMEDIATE... When to Upgrade Your Reseller Plan Upgrade before capacity becomes a problem, not after.CLEAR SIGNALSDisk or inode usage... Working with Client Domains Domains sit outside the hosting account and are the most common cause of a client being offline... Your Reseller Welcome Email Save this message. It contains details you will need repeatedly.WHAT IT CONTAINSYour WHM username...
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