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Viewing articles tagged 'subscriptions'

Chargebacks on Subscriptions Disputed recurring charges.WHY THEY HAPPENThe customer forgot they subscribed They could not find... Handling Cancellations When subscribers leave.MAKE IT EASYA difficult cancellation produces a chargeback, which costs... Handling Failed Payments The largest cause of lost subscribers.WHY PAYMENTS FAILExpired cards Insufficient funds Bank... Is a Subscription Model Right for Your Business? An honest assessment.WHAT SUBSCRIPTIONS SUITSomething consumed repeatedly Something delivered... Managing Subscribers Ongoing administration.WHAT YOU WILL DO REGULARLYHandle failed payments Answer billing questions... Measuring Subscription Performance What to track.THE ESSENTIAL FIGURESActive subscribers New subscribers per period Cancellations... Notifications and Subscriber Communication Keeping subscribers informed.WHAT MUST SENDSignup confirmation, stating price and interval... Price Increases for Existing Subscribers Raising prices.THE OPTIONSExisting subscribers keep their price indefinitely Existing subscribers... Pricing a Subscription Setting the recurring amount.WHAT TO CONSIDERYour cost to deliver each period What the customer... Reconciling Subscriptions Site against gateway.WHY IT MATTERSRecords drift. Someone gets free access, or pays for... Recurring Payments in Nigeria Local considerations.WHAT TO CONFIRM WITH YOUR GATEWAYWhether recurring billing is supported for... Reducing Subscription Churn Keeping subscribers.WHY IT MATTERS MORE THAN ACQUISITIONLosing a tenth monthly means recruiting... Refunds on Subscriptions When to return money.THE COMMON POSITIONSNo refunds for part-periods Refund the current period if... Setting Up Recurring Billing What is required.WHAT YOU NEEDA gateway supporting recurring payments Subscription software on... Subscription Billing Problems Common faults.CUSTOMERS CHARGED AFTER CANCELLINGThe cancellation did not reach the gateway.Refund... Subscription Management for Customers Letting them control their own subscription.WHAT CUSTOMERS SHOULD BE ABLE TO DOSee their... Subscription Terms and Conditions What customers are agreeing to.WHAT TO STATE CLEARLYThe price and interval That it renews... Subscriptions: Everything That Matters, Briefly The whole category in one page.THE HONEST TEST BEFORE STARTINGWould a customer, looking at their... Testing a Subscription System The full cycle.WHAT TO TESTSigning up Initial payment Access granted Renewal charging correctly... Types of Subscription Different models.ACCESS SUBSCRIPTIONSOngoing access to content, a community or a service.Ends... Upgrades, Downgrades and Changes Subscribers changing plan.WHAT TO ALLOWUpgrading, immediately Downgrading, at the next renewal... What to Decide Before Launching Questions to answer first.THE BASICSWhat the customer gets each period The price and interval...

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