When to return money.
THE COMMON POSITIONS
No refunds for part-periods Refund the current period if requested early Refund on request, generally
WHAT MOST BUSINESSES DO
No part-period refunds, with access continuing to the end of the paid period.
Fair and simple.
WHEN TO REFUND ANYWAY
A charge after cancellation A billing error A subscriber who genuinely never used it and asks promptly Anything where refusing costs more in reputation
THE CHARGEBACK CALCULATION
A refund costs the amount.
A chargeback costs the amount, a fee, and counts against your account.
Refunding is usually cheaper.
FOR ANNUAL SUBSCRIPTIONS
More likely to be disputed.
Consider a partial refund for a substantial unused period.
WHAT TO STATE
Your position, clearly, in your terms.
HOW TO PROCESS
Through the gateway, to the original method.
WHAT TO RECORD
Refunds against subscriptions, for reconciliation.
