Suppliers who do the work.
WHY IT MATTERS
Their performance is your performance to the client.
WHAT TO ESTABLISH BEFORE ENGAGING ANY
Competence and any required registration Insurance References Rates and what they include Response times
WHAT TO VERIFY
Registration with relevant bodies, for regulated trades.
WHY
Electrical and gas work by unqualified people is dangerous and it exposes you.
WHAT TO AGREE
Scope, rates, response times and how work is authorised.
WHAT TO ESTABLISH ABOUT SITE CONDUCT
Identification Reporting to a contact on arrival and departure What areas they may access Safety requirements
WHY
Contractors on client premises are your responsibility.
WHAT TO VERIFY AFTER WORK
That it was done, and done properly.
HOW
Inspection, and a report describing what was performed.
WHY
Invoicing for work not performed is common.
WHAT TO RECORD
Every job: who, what, when, cost.
WHAT TO TRACK
Response times Quality Recurring failures Cost against estimates
WHAT TO DO ABOUT POOR PERFORMERS
Address it, then replace them.
WHAT TO MAINTAIN
Alternatives for every critical trade.
WHY
Depending on one contractor for something essential is a failure waiting.
WHAT TO ESTABLISH ABOUT EMERGENCY RESPONSE
Who attends outside hours, and how quickly.
WHAT TO NEGOTIATE
Rates agreed in advance.
WHY
Emergency work priced at the time is expensive.
